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Title: NOTE: To appreciate this presentation [and ensure that it is not a mess], you need Microsoft fonts:


1
NOTE To appreciate this presentation and
ensure that it is not a mess, you need Microsoft
fonts Showcard Gothic, Ravie, Chiller
and Verdana
2
Tom Peters EXCELLENCE. ALWAYS.10 easy
lessons.ICSC/Las Vegas/0520.08
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Slides at tompeters.com
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1 The summer of 87
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Ninety percent of success is showing up.
Woody Allen (and David O. Stewart)
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Ben Norm Give good tea!
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2 Conrads command-ment
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Conrad Hilton, at a gala celebrating his life,
was asked, What was the most important lesson
youve learned in you long and distinguished
career? His immediate answer remember to
tuck the shower curtain inside the bathtub
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3 1/40
10
1/40 This is so simple it sounds stupid, but
it is amazing how few oil people really
understand that you only find oil if you drill
wells. You may think youre finding it when
youre drawing maps and studying logs, but you
have to drill. Source The Hunters, by John
Masters, Canadian O G wildcatter
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try it. Try it. Try it. Try it. Try it. Try it.
Try it. Try it. Screw it up. Try it. Try it. Try
it. Try it. Try it. Try it. Screw it up. it. Try
it. Try it. try it. Try it. Screw it up. Try it.
Try it. Try it.
12
4 They get it in Rochester
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TP How to flush 500,000 down the toilet in
one easy lesson!!
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lt CAPEXgt People!
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1/100 Best Companies to Work for/2005
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Wegmans
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If it were me 25 product20
merchandising25 financial stability30 people
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5 Insanely great
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Single greatest act of pure imagination
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Kevin Roberts Credo1. Ready.
Fire! Aim.2. If it aint broke ... Break it!3.
Hire crazies.4. Ask dumb questions.5. Pursue
failure.6. Lead, follow ... or get out of the
way!7. Spread confusion.8. Ditch your
office.9. Read odd stuff.10. Avoid moderation!
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Normal o for 800
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5a Clumsy Giants, Agile ants
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I am often asked by would-be entrepreneurs
seeking escape from life within huge corporate
structures, How do I build a small firm for
myself? The answer seems obvious Buy a very
large one and just wait. Paul Ormerod, Why
Most Things Fail Evolution, Extinction and
Economics
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4 Japan2T china2t USA1 Germany
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Reason!!!Mittelstand
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6 Cirque de every-where
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When Pete Rozelle ran the league, it was a
football business and a good one. Now its truly
an entertainment business. Paul Much,
Investment Advisor
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Experiences are as distinct from services as
services are from goods. Joe Pine Jim
Gilmore, The Experience Economy Work Is Theatre
Every Business a Stage
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Experience Rebel Lifestyle!What we sell is
the ability for a 43-year-old accountant to dress
in black leather, ride through small towns and
have people be afraid of him.Harley exec,
quoted in Results-Based Leadership
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You know a design is good when you want to lick
it. Steve Jobs Source Design Intelligence
Made Visible, Stephen Bayley Terence Conran
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Message Men cannot design for womens needs.
Period.
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7 Duh I
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Forget China, India and the Internet Economic
Growth Is Driven by Women. Headline, Economist,
April 15, 2006, Leader, page 14
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Women are the majority market Fara
Warner/The Power of the Purse
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Goldman Sachs in Tokyo has developed an index of
115 companies poised to benefit from womens
increased purchasing power over the past decade
the value of shares in Goldmans basket has risen
by 96, against the Tokyo stockmarkets rise of
13. Economist, April 15
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The Perfect Answer
Jill and Jack buy slacks in black
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(No Transcript)
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AS LEADERS, WOMEN RULE New Studies find that
female managers outshine their male counterparts
in almost every measure TITLE/ Special
Report/ BusinessWeek
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Its gotta be a majority
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10 UNASSAILABLE REASONS WOMEN RULE Women make
all the financial decisions.Women control
all the wealth. Women substantially outlive
men. Women start most of the new
businesses. Womens work force participation
rates have soared
worldwide. Women are closing in on same pay for
same job. Women are penetrating senior ranks
rapidly even if the pace is slow
for the corner office per
se. Womens leadership strengths are
exceptionally well aligned with
new organizational effectiveness
imperatives. Women are better salespersons than
men. Women buy almost everythingcommercial
as well as consumer goods. So what
exactly is the point of men?
Elizabeth Cady Stanton (more or less) (circa
0331.2007)
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8 Duh II
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7/13
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!!!!!!!!!!!!!!!!! People turning 50 today have
more than half of their adult life ahead of
them. Bill Novelli, 50 Igniting a Revolution
to Reinvent America
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We are the Aussies Kiwis Americans
Canadians. We are the Western Europeans
Japanese. We are the fastest growing, the
biggest, the wealthiest, the boldest, the most
(yes) ambitious, the most experimental
exploratory, the most different, the most
indulgent, the most difficult demanding, the
most service experience obsessed, the most
vigorous, (the least vigorous,) the most health
conscious, the most female, the most
profoundly important commercial market in the
history of the worldand we will be the Center of
your universe for the next twenty-five years.
We have arrived!
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9 OMG
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The black swan
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1982/Default Latin America 200 years Total
historical earnings The Black Swan The Impact
of the Highly Improbable, Nassim Nicholas Taleb

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1. Financial markets2. Recession3.
Energy costs4. Energy-driven shopping
habits5. Internet ubiquity6. Avian flu7.
Terrorist acts8. ?????????????
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Resilience!Hiring CEO, 100TrainingStructure
Systems (e.g. IS/IT)Culture
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10 Show time!
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Women! Boomers Geezers! Energy/2! the Black
Swan Give Good Tea Tuck the Shower
curtain Drill wells!
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Excellence can be obtained if you ... care
more than others think is wise ... risk
more than others think is safe ... dream
more than others think is practical ...
expect more than others think is
possible. Source Anon. (Posted _at_ tompeters.com
by K.Sriram, November 27, 2006 117 AM)
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