Shelter Management Operations

1
Shelter Management Operations

• Taking Care of Our Guests
• From
• Hurricanes Katrina and Rita

2
Sheltering Rules Challenged and Changed

• Worst case scenario exceeded
• Disaster broke all the rules
• Some plans and procedures inadequate
• Regional and state plans and procedures
  inconsistent with local

3
Headlines You Did Not See

• 1.2 million people were saved by having a plan
• FEMA assets 48-hours before Katrina landfall
• Millions opened their cities, homes, hearts and
  checkbooks to meet human needs
• 62,000 rescued from rooftops and overpasses in 4
  days
• 1million residents evacuated in 2-days

4
Shelter Selection Criteria

• Above 100 Year Flood Plain
• Air-Conditioned
• Back-up Power Supply
• Adequate Restroom Facilities
• Adequate Area for Feeding Sheltered Population
• Located on Public Transportation Route

5
Shelter Support

• General Population Shelters
• American Read Cross
• Local Chapter
• Initial setup/management

6
Shelter Support

• General Population Shelters
• American Read Cross
• Local Chapter
• National ARC
• Long Term Operation

7
Shelter Support

• General Population Shelters
• American Read Cross
• Faith Based Community
• Support ARC Shelters
• Operate Smaller Self Sustaining Shelters

8
Shelter Support

• Special Needs Shelters
• Individuals requiring constant medical
  attention/care
• Shelter Population includes
• patients
• their immediate family
• caregivers

9
Shelter Support

• Special Needs Shelters
• Supported by
• State Department of Health and Hospitals
• State Office of Public Health

10
Shelter Support

• Critical Transportation Needs Shelters
• Population without their own transportation
• Estimates at 30 of Greater New Orleans Area
• Supported by Department of Social Services

11
First Wave Self Evacuations

• Early self sufficient
• Motel/Hotel
• Food
• Late self sufficient
• No more room at the Inn
• Social conflicts

12
Self Evacuation Challenges

• Early self sufficient
• Depleted resources
• Second wave evacuees
• Placement difficulties

13
Self Evacuation

• Return Anxiety
• Desire to return to normal
• Lack of infrastructure to support return home
• Ongoing recovery operations

14
Initial Evacuees

• Pets
• 40 have pets
• Sufficient separation from Human shelter
• Designated pet shelter management
• Humane Society
• Vet Associations

15
Shelter Operations

• LSU-Shreveport Campus
• ARC supported
• Populated by previous evacuees
• 850 Capacity
• Capacity exceeded 48 hours prior to landfall of
  Katrina
• Operated 40 days

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Shelter Operations

• Hirsch Coliseum
• Private enterprise
• ARC supported
• Capacity 1400
• Self evacuees
• Critical Transportation Needs evacuees
• Rita evacuees from Texas
• Faith based shelter management
• Human resources
• Operated 66 days
• Hub shelter

17
Shelter Operations

• Century Tel
• Government enterprise
• ARC supported
• Capacity 1100
• Self evacuees
• Critical Transportation Needs evacuees
• City Government based shelter management
• Operated total of 14 days

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Shelter Operations

• Southern University
• ARC supported
• Capacity 450
• Shelter to Shelter
• Critical Transportation Needs evacuees
• University staff based shelter management
• Operated total of 8 days

19
Shelter Operations

• Shreveport Expo Hall
• ARC supported
• Capacity 2500
• Shelter to Shelter
• Critical Transportation Needs evacuees
• City Government management/ARC
• Operated total of 8 days

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Shelter Operations

• Bossier Civic Center-Special Needs
• DHH/OPH supported
• Bossier City Fire Department EMS
• Capacity 250 total
• 75 Patients
• Nursing Home Patients
• Medivac
• Operated total of 15 days

21
Shelter Operations

• Pop-up Shelters
• 600 in 7 Parish region
• Faith Based/Citizens Groups
• 5-500 capacity
• Self supported

22
Evacuee Assimilation

• 24,000 estimated evacuees in Caddo-Bossier
• 1460 Hirsch Katrina
• 247 Hirsch Sept 23rd
• Rental units
• Family support
• Faith based support
• Samaritans Purse - 100
• FEMA transitional housing
• Return Home

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Pelican Haven

• Vacant Motel
• 700 Individuals/ 400 Families supported
• Operated by a Ministers Association
• Funded by Ministers/State/FEMA
• Operated from Sept 4, 2005 thru May 15, 2006.
• Last mass shelter operating in the USA.

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Faith Based Shelter Support

• Commodities-
• Cots
• Food/water
• Personal hygiene needs

25
Faith Based Shelter Support

• Human Resources-
• Built in command structure
• Worker Bees
• Social Workers
• Managers
• Spiritual Needs

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Multi-Agency Coordination

• Caddo/Bossier Office of Homeland Security and
  Emergency Preparedness
• City/Parish Governments
• Fire Departments
• Law Enforcement Agencies
• Non-Profits Organizations
• Faith-Based Community
• Healthcare Community

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Hurricane Coordinating Responsibilities
Hospitals
STATE EOC
DSS
DHH (Medical Staff Only)
On Call Support
HRSA 7 (MED-EOC)
Special Needs
CTNS State Operated Shelters
MRC
CBOHSEP (EOC)
On Call Support
Coroner
Red Cross
Red Cross General Population Shelters
FIRE/ EMS
Law Enforcement
Non-Profit/ Faith Base Shelters
Non-Profit/ Faith Base Assistance Centers (Clothin
g)
Key
Direct Coordination Support ----- Monitoring
Advising
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Emergency Support Function Agencies

• Law Enforcement
• Buss Escort Service
• Shelter Security
• Parish Sheriff Department inside
• City Police outside shelter

29
Emergency Support Function Agencies

• Fire Department / EMS
• Triage/Treatment/Transport
• Mass Decontamination
• EMS Response
• Daily Showers
• Off Duty Volunteers

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Emergency Support Function Agencies

• Salvation Army
• Abandoned Sams Club facility
• Managed/staffed
• Individual support
• Evacuees houses in private homes/motels ect
• Non-medical special needs
• Registered Sex Offenders
• Mental Issues
• Drug Abusers

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Emergency Support Function Agencies

• American Red Cross
• Shelter Operations
• Volunteers local/national
• Commodities
• Laundry
• Client Assistance
• Additional funding supplemental to FEMA
• 4M in 4 days

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Emergency Support Function Agencies

• American Red Cross
• Shelter Operations
• Mass Feeding
• Local restaurant donations
• Contracted Vendors (3meals/24 hours/ 7 days)
• Committed volunteers

33
What is your Saturation point

• Bricks and mortar
• Ability to support food/clothing/shelter
• Public Safety capabilities
• Health Care community
• Regional Support
• Long term
• Infrastructure assimilation capabilities
• Schools
• Rental Property
• Jobs

34
Emergency Support Function Agencies

• Healthcare Organizations
• Shelter Support
• Mental/Physical
• In House Clinics
• Hospital Surge
• Pharmaceutical Support

35
Keys to Success

• Twice Daily Situation Report Briefings
• Local/State/Federal
• Quality Joint Public Information
• Unified Command Structure
• Common Mission
• Ability to make timely critical decisions
• Access to Elected/ Appointed Officials
• Trust

36
Keys to Success

• Relationships
• Heat of battle
• Pre-existing
• Professionalism
• Personal Camaraderie

37
QUESTIONS???