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THE MANAGEMENT AND CONTROL OF QUALITY

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Title: THE MANAGEMENT AND CONTROL OF QUALITY


1
THE MANAGEMENT AND CONTROL OF QUALITY
Presented by Koranat Kuttanan
2
THE MANAGEMENT AND CONTROL OF QUALITY
  • SEVENTH EDITION
  • BY
  • JAMES R. EVANS
  • WILLIAM M. LINDSAY

3
(No Transcript)
4
Part 1
  • THE QUALITY SYSTEM
  • Chapter 1 Introduction Quality

????? ?????? ?????????? ?????????
??????? ??????????????????????????????????
?????????? ???????????????????????????????????????
??????? ??????????
5
Quality Perspectives in the Value Chain
Transcendent quality And Product-based quality
User-based quality
Needs
Marketing
Customer
Value-based quality
Design
Products and Services
Manufacturing
Manufacturing-based quality
Distribution
Information flow Product flow
6
  • Chapter 2 Total Quality in Organizations

?????????? ??????????????????????
??????????????????????????? ???????????????????
????????? ????????????? ??????????????????????
7
  • Chapter 3 Philosophies and Frameworks

???????????? ????????????????????????????? ??????
????????????????????????????????????? ???????????
???????????????? Malcolm Baldrige National
Quality Award and the Criteria for Performance
Excellence, ISO 9000 ??? Six Sigma
(????????? ?????????????)
8
Part 2
  • THE MANAGEMENT SYSTEM
  • Chapter 4 Focusing on Customers

?????????????????????????????????????????? ??????
??????? ????????????????????????????????
9
  • Chapter 5 Leadership and Strategic Planning

?????????? ?????????????????????? ?????????
???????????????????
10
  • Chapter 6 Human Resource Practices

????????????????????????????????????
??????????? ???????????????????????? high
performance ?????????????????????????????????????
?????? ????????????????
11
  • Chapter 7 Process Management

????????????????????????????????
???????????? ????????????????????
?????????????????????????? ??????????????????????
??????????????????????????????????? ??????????????
???????? Six Sigma ??? ??????????? ???????????
12
????????? ?????????????????????????
Process
Input
Output
-4Ms -5Ms -7Ms
-Objectives -Goals
-POLC -POSDC -POSDCORB
Feedback
13
  • Chapter 8 Performance Measurement and Strategic
    Information Management

?????????????????????????????????????
??????? ???????? Balance scorecard
???????????????????(KM)
Balance scorecard ????????????????????????????
KM ???????????????????????????????????
14
  • Chapter 9 Building and Sustaining Total Quality
    Organizations

???????????????????????? ????????????????????
????????????????????????????? ????????????????? ??
???????????????????????????????????????
15
Part 3
  • SIX SIGMA AND THE TECHNICAL SYSTEM
  • Chapter 10 Principles of Six Sigma

????????????????????????????????? Six Sigma
?????????????????????????????? Six Sigma
??????????????? ??? Six Sigma ??? Lean
production(????????????????????????)
16
Six Sigma Process
Define
Measure
Analyze
Improve
Control
17
  • Chapter 11 Statistical Thinking and Applications

????????????????????????????? ????????????????????
????????????????????
18
  • Chapter 12 Design for Six Sigma

????????????????????????????????????????? Design
for Six Sigma(DFSS) ????????????????????????
????????????????? ?????????????????????????
????????????????????????????
19
  • ?????? DFSS ????????????????????????????????????
    ??????????????????????????????????????????????????
    ????
  • ?????????????????? DFSS ???????????????????
    DMAIC ??????????????????????????????
  • ??????????? DFSS ???????????????????????????????
    ??????????????????????????????????????
    ??????????????????????????????????????????????????
    ????????????

20
  • Chapter 13 Tools for Process Improvement

?????????????????????????????????????? ??????????
?????????????????? ???????????????????? ??????????
???????????????????????
21
Chapter 14 Statistical Process Control
Statistical Process Control (SPC) ?????
???????????????????????????
22
??????????????????????????? (Statistical Process
Control SPC)
  • SPC ??? ????????????????????????????????????
    ????????????????? ??????????????
    ?????????????????? ?????? ????????
    ????????????????????? ?????????????????????
    ????????????????? ?????????????????????

23
THANK YOU
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