EFFECTIVE COMMUNICATION - PowerPoint PPT Presentation

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EFFECTIVE COMMUNICATION

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PRESENTS EFFECTIVE COMMUNICATION PRESENTATION COMMUNICATE Meet the objective of the PRESENTATION COMMUNICATE Clarify the message Observe body language Maintain ... – PowerPoint PPT presentation

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Title: EFFECTIVE COMMUNICATION


1
EFFECTIVE COMMUNICATION
PRESENTS
  • PRESENTATION

2
COMMUNICATE
  • Meet the objective of the PRESENTATION

3
COMMUNICATE
  • Clarify the message
  • Observe body language
  • Maintain individual self-esteem
  • Make your point clear, concise, and simple
  • Understand other points of view
  • Nurture others feelings
  • Involve yourself in the message
  • Attend to the message
  • Talk judiciously
  • Emphasize listening

4
PROCESS
5
BARRIERS
  • Bad attitude ?defensive, negative, or
    faultfinding
  • Avoiding real issues or problems
  • Reluctance to be open and honest
  • Rebutting all discussion
  • Internalizing negative results or self-esteem
  • Evaluating the message too critically
  • Regarding all communication as personal
  • Semantics and jargon

6
LISTEN
  • Let the other person convey his or her message
  • Involve yourself in others message
  • Summarize and paraphrase frequently
  • Talk only to clarify
  • Empathize with other people
  • Nurture active listening skills

7
FEEDBACK
  • Foster an open environment
  • Encourage feedback as a matter of routine
  • Establish guidelines for feedback
  • Discuss unclear communications
  • Be direct, but considerate
  • Ask questions for better understanding
  • Consider feelings of others
  • Keep focused on the objective

8
VERBAL
  • Voice that is clear and audible
  • Emphasizing main points by changing rate and
    pitch
  • Repeating things you want others to remember
  • Being natural
  • Achieving understanding with your audience
  • Looking for feedback (verbal or nonverbal)

9
NON-VERBAL
  • Nodding or shaking of the head
  • Open or closed body position
  • Nervous actions i.e. coughing, laughing,
    shaking
  • Visual gestures ?hand signals
  • Emotional reaction like tears or a smile
  • Response time for feedback or simply being late
  • Blushing
  • Acting bored by yawning or looking around
  • Lowering of head signaling disinterest

10
HOW WE LEARN
  • 1 - THROUGH TASTE
  • 1 .5 - THROUGH TOUCH
  • 3.5 - THROUGH SMELL
  • 11 - THROUGH HEARING
  • 83 - THROUGH SIGHT

11
PEOPLE REMEMBER
  • 10 of what they read
  • 20 of what they hear
  • 30 of what they see
  • 50 of what they see hear

12
HOURLY COST OF MEETING...
SALARY 2 4 6 8 10 20
62,000 125 250 375 500 625 1,250
50,000 100 200 300 400 500 1,000
37,000 75 150 225 300 375 1,000
25,000 50 100 150 200 250 500
13
COMMUNICATION
  • PRESENTATION

14
Presentation Steps
  • Gain Support
  • Prepare the Presentation
  • Give the Presentation
  • Follow Up on the Presentation

15
Gain Support
  • Identify Critical Decision Maker(s)
  • Determine Key Stakeholders
  • Answer WII-FM

16
Prepare the Presentation
  • Build Rapport
  • Make the Recommendation
  • Stress Benefits
  • Overcome Objections
  • Seek Action
  • Get Personal Commitment

17
METHODS OF VISUALIZING
  • Flip Charts
  • 35mm Slides
  • Video
  • Overhead Projector
  • Multi-Media Projector
  • Flipcharts/Posters/Pictures
  • Handouts

18
WHY THE USE OF VISUALS?
  • Improves Credibility
  • Improves Productivity
  • Increases Comprehension
  • Increases Agreement
  • Increases Retention
  • Increases the Probability of Action
  • Shortens Necessary Time.

19
BY ADDING COLOR
  • Helps you sell more persuasively.
  • Increases motivation and participation.
  • Accelerates the learning process. Helps
    retention and recall.
  • Improves and increases comprehension.
  • Motivates participants to read your visuals.

20
Say It With Pictures
21
HAVE AN AGENDA
  • Overview
  • Objectives
  • Time Frame
  • Start on time
  • Give necessary breaks
  • Make it participative

22
ROOM LAYOUT
  • Review layouts
  • Auditorium
  • Classroom
  • Informal
  • U-Shape
  • Buzz
  • Make sure the screen can be seen
  • Check for room temperature
  • Have additional projector bulbs on hand
  • Tape power cords to the floor.

23
Give the Presentation
  • Practice
  • Plan for Objections
  • Visualize Success

24
Overcoming Fear
  • Deep Breathing
  • Before you begin, make eye contact and take a
    deep breath
  • Reduce Stress
  • Before presentation, inhale deeply and say
    silently to yourself. I amOn the exhale, say
    silently relaxed
  • Visualize Success
  • Find a quiet place and picture yourself giving a
    perfect presentation
  • Use Preparation Aids
  • Organize your thoughts on plan, note cards, etc.
  • Practice
  • Perfect practice makes perfect presentation
  • Move
  • Move and use gestures to make your presentation
    dynamic and interesting

25
Give the Presentation
  • Style
  • Act Naturally
  • Show Positive Attitude and Enthusiasm
  • Be Sincere
  • Professional - Friendly
  • Delivery
  • Eye Contact
  • Body Movement
  • Gestures

26
Give the Presentation
  • Recommendations Understood
  • Stress Benefits
  • Overcome Objections
  • Have a Plan
  • Get Personal Commitment

27
FOLLOW-UP
  • Get Feedback
  • Presentation Evaluation
  • Reduce Post Decision Anxiety
  • Stress Benefits of Early Implementation

28
Evaluate
  • Engage
  • Did the presentation engage the audience?
  • Did the audience participate?
  • Did the audience get the WII-FM?
  • Visualize
  • Did the presentation provide a view of the
    objective of the presentation?
  • Achieve
  • Was the presentation objective(s) accomplished?
  • Learn
  • Did the presenter find any opportunities for
    improvement?
  • Validate
  • Were individual needs and contributions
    supported?
  • Acknowledge
  • Was Individual commitment obtained?
  • Troubleshoot
  • Are there any items requiring further research?
  • Any problems, issues or opportunities?
  • Any symptoms of conflict?
  • Escalate

29
Summary
  • Tell them what you are going to tell them
  • Tell them
  • Tell them what you told them

30
Presentation Process
  • Gain Support
  • Prepare the Presentation
  • Give the Presentation
  • Follow Up on the Presentation
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