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Benchmarking Human Resource Development: An Emerging Area of Practice

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Manager Human Resources. La Trobe University Library. Australia. Ian Smith. Focus: ... Benchmarking human resource development (HRD) ... – PowerPoint PPT presentation

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Title: Benchmarking Human Resource Development: An Emerging Area of Practice


1
Benchmarking Human Resource DevelopmentAn
Emerging Area of Practice
  • Ian Smith
  • Manager Human Resources
  • La Trobe University Library
  • Australia

2
Focus
  • Benchmarking core concepts
  • Benchmarking human resource development (HRD)
  • Emergent examples - HRD benchmarking in libraries
    information services

3
Benchmarking key elements
  • Understanding how processes work
  • Identifying good/best practice
  • Making improvements to reach identified standards
  • Assessment based on review and best practice
    comparison

4
Benchmarking criticisms
  • Comparing practice - value
  • Too slow a process
  • Lack of understanding
  • Mismatch in not-for-profit sector

5
Benchmarking Australian libraries
  • Client satisfaction
  • ILDDS performance
  • Availability of sought materials
  • Cataloguing
  • Re-shelving of library materials

6
Benchmarking HRD why?
  • HRD - strategic organisational priority
  • Continuing assessment/improvement
  • Assessment strategic practical

7
Benchmarking HRD strategic
  • Strategic alignment of HRD
  • Resource allocation to HRD
  • Focus content of HRD

8
Benchmarking HRD practical
  • Sharing knowledge
  • How HRD organised, planned, undertaken
  • Successful unsuccessful experience

9
Benchmarking HRD metrics
  • Expenditure on HRD - of payroll
  • Time spent undertaking HRD per employee per annum
  • Average HRD cost per participant per hour
    allocated to HRD

10
Benchmarking HRD metrics
  • of employees undertaking HRD per annum
  • Average of positive ratings of HRD by
    participants
  • Average of gains reported in learning reported
    by participants

11
Benchmarking HRD metrics
  • Average improvement in on-the-job performance
    as a result of participation in HRD
  • Cost savings and efficiency gains resulting from
    participation in HRD

12
Benchmarking HRD surveys
  • Australia U.K. academic research libraries
  • Focus
  • patterns of HRD
  • increase/decrease
  • program content focus
  • evaluation, measuring return on investment

13
Aust. U.K. surveys
  • Findings
  • increasing HRD activity
  • strong commitment high priority
  • strategic focus
  • investment in HRD - budget allocations
  • Australia 0.5 to 2.00, median 0.8
  • U.K. 0.2 to 2.00 - median 1.1

14
Aust. U.K. surveys
  • Reports
  • http//www.lib.latrobe.edu.au/about/publications/s
    dcpe.pdf
  • http//www.lib.latrobe.edu.au/about/publications/i
    s-cpdwl-paper.pdf
  • http//www.cpd25.ac.uk/news.html

15
Aust. U.K. surveys
  • Next steps
  • Benchmarking based on the survey findings
  • Using HRD practice examples to develop best
    practice guidelines

16
IFLA CPDWL Section Best Practice Guidelines
  • Regular learning needs assessment
  • Availability of range of learning opportunities
  • Organisational commitment to HRD
  • Wide dissemination of information - HRD
    opportunities
  • Alignment of HRD with identified needs
    organisational and individual

17
IFLA CPDWL Section Best Practice Guidelines
  1. Recognition of participation in HRD
  2. Budget allocations for HRD according with
    established benchmarks (e.g. UNESCO/IFLA)
  3. Time allocation for participation in HRD
    activities
  4. Evaluation of HRD
  5. Research into HRD

18
IFLA CPDWL Section Best Practice Guidelines
  • For more information on the draft best practice
    guidelines
  • http//www.ifla.org/VII/s43/index.htm

19
Current HRD benchmarking - Australia
  • Australian academic research libraries
    consortium CAVAL http//www.caval.edu.au/
  • Project focus
  • Current HRD practice
  • Identify best practice
  • Improvement through benchmarking

20
Current HRD benchmarking - Australia
  • Benchmarks strategic
  • Strategic alignment
  • Commonalities themes/priorities
  • HRD budget allocation
  • Time spent on HRD average cost per hour
  • of employees undertaking HRD
  • Feedback loop from client satisfaction surveys

21
Current HRD benchmarking - Australia
  • Benchmarks practical
  • HRD program planning
  • Processes procedures
  • Evaluation measurement of return on investment

22
Current HRD benchmarking - Australia
  • Project stages
  • Survey
  • Data analysis preliminary report
  • Follow-up interviews
  • Further data analysis
  • Reporting establishment of benchmarks
  • Ongoing review

23
In conclusion
  • HRD strategic organisational imperative
  • HRD Benchmarking
  • simple or complex
  • strategic and/or practical

24
In conclusion
  • Human resource development benchmarking
  • a powerful tool for ensuring good and improving
    practice
  • an emerging trend in the LIS sector

25
Benchmarking Human Resource DevelopmentAn
Emerging Area of Practice
  • Ian Smith
  • Manager Human Resources
  • La Trobe University Library
  • Australia
  • i.smith_at_latrobe.edu.au
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