Major Contributors to Quality

1
Major Contributors to Quality

• Presented by Dr. Joan Burtner
• Certified Quality Engineer
• Associate Professor of
• Industrial Engineering and Industrial Management
• Mercer University

2
W. Edwards Deming

• 1950s - present
• MIT
• Demings Fourteen Points for Transformation of
  Western Management
• Deming Cycle
• Seven Deadly Diseases

3
Joseph Juran

• 1950s - 1990s
• Engineer, University Professor, Consultant
• Jurans Quality Handbook
• Managerial Breakthrough
• Juran Trilogy

4
Walter Shewhart

• 1930s
• Father of Statistical Quality Control
• Economic Control of Quality of Manufactured
  Product (1931)
• Shewhart Control Chart
• Plan Do Check Act (PDCA)

5
Philip Crosby

• 1970s - 1980s
• Quality is Conformance to Requirements
• Zero Defects
• Quality is Free (1979)
• Quality without Tears
• 14 Steps for Improvement

6
Genichi Taguchi

• 1980s 1990s
• Taguchi Loss Function
• Design of Experiments
• Robust Design
• Quality as Loss to Society

7
Armand Feigenbaum

• 1950s - 1980s
• Quality Control Principles, Practice, and
  Administration (1961)
• Reissued as Total Quality Control (1991)
• Quality is a Way of Managing
• Organizational Impact of Quality

8
Kaoru Ishikawa

• 1950s 1980s
• Guide to Quality Control (1982)
• What is Total Quality Control? The Japanese Way
  (1985)
• Quality Circles
• Cause-and-Effect Diagram

9
Contact Information

• Email Burtner_J_at_Mercer.edu
• US Mail
• Mercer University School of Engineering
• 1400 Coleman Avenue
• Macon, GA
• Phone [phone]