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Jordan eGovernment

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His Majesty's Vision 'be a major contributor to Jordan's economic and social development by providing ... to achieve his Majesty's vision. Citizen Centricity ... – PowerPoint PPT presentation

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Title: Jordan eGovernment


1
Jordan e-Government
Hasan Hourani, Program Director
January, 2008
2
Jordan e-Government Agenda
  • e-Government Vision
  • The Strategy 2006 - 2009
  • Risks and Challenges
  • Key Success Factors
  • Major Achievements
  • QA

3
Jordan e-Government Royal Vision
His Majesty's Vision be a major contributor to
Jordan's economic and social development by
providing access to Government e-Services and
information for everyone in the Kingdom
irrespective of location, economic status, ICT
ability and education
4
Jordan e-Government Strategy Highlights
  • Continuing to achieve his Majesty's vision
  • Citizen Centricity
  • Performance and service Improvement
  • In harmony with the National Agenda
  • Builds on experiences and lessons learned
  • Builds on the experiences of others
  • Builds on best practices in ICT

5
Jordan e-Government Strategy Highlights cont
  • Leadership role in making e-Government a reality
  • Commitment of leadership and government entities
    through
  • Participation in e-Gov policy formulation and
    development
  • Participation in e-Gov project implementation and
    development
  • Holding participants accountable
  • Participation in Public Sector Development

6
Jordan e-Government Strategy Pillars

Business
Technology Infrastructure
Laws Regulations
Institutionalization
Leadership Vision for e-Government and Public
sector Development
7
e-Government Institutionalization Pillar
  • The National e-Government Steering Committee
  • e-Gov Units within government agencies
  • Regular reporting on e-Gov performance
  • Organize and sponsor Working Groups as needed
  • Mechanisms to coordinate with stakeholders

8
e-Government Legal Pillar
  • Establish a Legal Working Group
  • Prioritize development of laws and regulations
  • Drafting laws, regulations and legal standards
  • Enforcing laws, regulations and legal standards,
    for e-Government

9
e-Government - ICT Infrastructure Pillar
  • e-Government Enterprise Architecture
  • e-Government National Backbone
  • e-Government national Contact Center
  • Operations center development and expansion
  • Development and enforcement of Shared Services
  • e-Government Integration
  • Technical policies and standards

10
e-Government Business Pillar
  • Change Management
  • Business Process Reengineering
  • Project Management Information System
  • Capacity Building
  • Communication and marketing
  • Develop and promote use of business case
  • Develop Performance Management System

11
e-Government e-Services
  • e-Services identification and prioritization
  • Cross-organizational services
  • Develop Shared Services
  • Vertical services
  • Utilization of Shared Services and Infrastructure
  • Build with e-government integration in mind in
    consultation with e-government program
  • Compliance
  • Program to provide a quarterly report to H.E. the
    PM

12
Jordan e-Government Risks and Challenges
  • Senior executive management support
  • Technological development vs. Laws regulations
    development
  • Lack of qualified public sector human resources
  • Difficulty in attracting and retaining talent
  • Ability of government entities to maintain
    service
  • Resistance to change
  • Ability of the private sector to rise up to the
    occasion
  • Internet penetration

13
e-Government Key Success Factors
  • Commitment by leadership to lead, support,
    monitor
  • Active role of e-Government Steering committee
  • Activating e-Government units within entities
  • e-Government is and investment, not an expense
  • Availability of funds qualified human resources
  • Private sector effective contribution to e-Gov
  • Efficient coordination between participating
    agencies
  • Budgeting for e-government
  • E-government promotion

14
e-Government Major Achievements
  • Secured Government Network
  • e-government Portal www.jordan.gov.jo
  • SMS Gateway
  • Payment Gateway
  • Completion and launching of a select number of
    e-services
  • Enterprise Architecture
  • Development of technical standards and policies
    related to the e-government services
    implementation.
  • On-Going Change management and training activities
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