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Nowadays HR dilemmas

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Nowadays HR dilemmas Anca Georgescu Chief Human Resources Officer, Romtelecom 26th of March 2013, Bucharest Late follower ? or co-driver ? Short term cost efficiency ... – PowerPoint PPT presentation

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Title: Nowadays HR dilemmas


1
Nowadays HR dilemmas
Anca Georgescu Chief Human Resources Officer,
Romtelecom 26th of March 2013, Bucharest
2
Late follower ?
or co-driver ?
3
Short term cost efficiency
or long term healthy culture?
4
HR as a Change Champion
  • clear, transparent and disciplined change
    methodologies
  • human
  • engaged employees
  • today and tomorrow

5
Organizational Culture as strategic focus
  • Know, Understand and Use Technologies
  • Know, Understand and Promote Products
  • Listen and Understand Customers

Know and Understand Business
  • Operations Open Doors Days!
  • Technical workshops for nontechnical employees-
    Learn from the specialists!
  • Leadership Team Meetings with top 100 managers
  • Regional quarterly review - video Conference and
    regional visits
  • Lets talk about us!- CXOs PMs meet employees
    from all business units
  • Open doors program - Managers in the front
  • line
  • Exchange experience programs Be mentor or
    apprentice
  • Workshops with Product Managers Interviews with
    .Products and Services
  • Be Salesman for a day direct selling
    experience program for non - sales employees

6
The key employees engagement
  • Proud to be Romtelecom - program initiatives
    (Values Day 2012)
  • Sales Olimpics Contest (for non-sales employees)

7
Focus on performance
  • Systems and automations - help in being
    efficient and provide aligned services
  • Performance Management System as key enabler
    and foundation for all people processes

8
Do more with less
? Internship /Traineeships Programs to
accelerate development and conversion to
corporate environment
60 absorption in the organization after the
program in different specialized jobs
9
Do more with less
  • Limit your dependence on costs
  • Change the paradigm from polishing a hook
    hopping a fish will pass by and byte, to wisely
    using your net and your expertise
  • ? Keep your funs close by using social media
    and online channels
  • ? Grow your internal competence and expertise
    center

10
Manage, develop and retain the talent
  • Transparent process
  • Development interventions
  • Personal Development Conference an innovative
    concept

11
Do more with less
  • The Associate Trainers Community
  • 15 associate - 6 certified training topics

67 of the training effort is done internally and
with the same satisfaction and results
12
Do more with less
  • Fast pace technology changes?

? The Technical Certification Program
Yearly more than 1500 technicians are trained,
assessed and certified on new technologies
13
"Being a leader is like being a lady, if you have
to go around telling people you are one, you
probably are not. Margaret Thatcher
14
Key results High scores in customer awareness
(94 ) and high appreciation of our products (91)
The values represent the percentage of Top Box
in Surveys
14
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