A Framework for Business Process Architecture

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A Framework for Business Process Architecture

• Brett Champlin, MBA, CSP/CCP VP Online
  Services, DAMA International Board of Directors
  Vice President, ICCP
• Adjunct Faculty, Heller College of Business,
  Roosevelt University
• Process Center of Expertise, Allstate Insurance
  Company

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Do you know where your processes are?
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion

• Are you doing Process Re-Design?
• Reengineering? Improvement?
• Are you implementing Workflow?
• Document Management? Task Management?
• Whats a core process?
• Support Process? Control Process?
• Whats the difference between a Process
• Activity, Task, Operation, Method
• Where do you put all those process models and
  designs?
• Should you buy a Process Modeling, Process
  Engineering, or Business Process Management
  package?

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Business Process Architecture
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion

• Business NOT Systems Architecture
• Define the Key Terms and Components
• the stack
• Represent Key Points of View
• Support Process Innovation Methods
• Support Process Management Program
• The Business Blueprint

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A Short Story
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion

• The Three Stone Masons
• Imagine a 14th Century Monk
• An Encounter with 3 Stone Masons
• Carving Stones
• Building a Wall
• Building a Cathedral
• Context

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Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
A Process Architecture is built with models as
a house is built with stones - but a collection
of models is no more a Process Architecture
than a heap of stones is a house. (with apologies
to Poincare)
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Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
A rock pile ceases to be a rock pile the
moment a single man sic contemplates it,
bearing within him the image of a cathedral -
Antoine de Saint Exupery, author and aviator
(1900-1945)
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The Zachman Information Systems Architecture
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
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Focuses or Topics
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
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Perspectives or Views
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
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Zachman Framework for Enterprise Architecture
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
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Focuses for Process?
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
WHY
WHEN
HOW
WHAT
WHO
WHERE
(purpose)
(period)
(process)
(product)
(person)
(place)
Goal/ Objective
Events
Processes
Output
Role/ Skills
Facility
?
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Meta Model
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
Adapted from Don Soulsby
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Whats your process stack?
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
PROCESS
ACTIVITY
SUB-PROCESS
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Domain Layering
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
Business
Operations
Technical
Adapted from Don Soulsby
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Perspectives or Views
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
ENTERPRISE
Strategic Planning
BusinessDomain
BUSINESS
Business Redesign/Reengineering
OPERATIONS
Process Improvement

DESIGNER

Requirements Model
TechnologyDomain
BUILDER
Applications Specification
OPERATOR
Working System
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A Business Process Framework
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
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Planning for Change
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
Business Domain
Technology Domain
PROCESS
PRODUCT
APPLICATION
DATA
PLACE
PEOPLE
DISTRIBUTION
INTERFACE
Business Models
Technical Models
Adapted from Don Soulsby
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...would you tell me, please which way I ought
to go from here?" "That depends a good deal on
where you want to get to," said the Cat. "I
don't much care where----" said Alice. "Then it
doesn't matter which way you go," said the Cat.
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Words of wisdom

• Always design a thing by considering it in its
  next larger context - a chair in a room, a
  room in a house, a house in an environment,
  an environment in a city plan. - Eero Saarinen

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Goals of Manage by Process
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
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Whats a Model?
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion

• A model is information
• It contains
• one or more pictures (diagrams)
• information about the objects relationships on
  the diagram
• information about the relationships between
  objects in multiple diagrams
• information about how the thing it models
  behaves or performs
• It is a vehicle for understanding how things work

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Create the Process Framework
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion

• This is the overall solution to storing and
  managing enterprise process information
• We need this to support a process management
  program.
• We need this to support our Business Process
  Planning method and services
• It will support business analysis and reuse of
  business information (Strategic Integration)
• It will be the basis for maneuverability
  agility strategic repositioning

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Build a Process Repository
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
The Framework is a blueprint for a Business
Process Model Repository It is a map of the
structure for the Business Process Model
Repository that can be used to store, locate,
access, and navigate through enterprise process
information
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How To Build It
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion

• Build the Organizing Structure (the Framework)
• information model
• structural hierarchies
• Build role-based Views
• cross-structural perspectives
• consistent levels of granularity
• Define Notation to express those views
• the diagrams the objects that appear on them
• Define techniques to develop the models
• and the transitions between views

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Benefits of a Business Process Repository
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion

• With an Business Process Model Repository in
  place
• a project team will have a place to store the
  business models they create for future reference
• the models can be integrated into an enterprise
  wide view
• the models can be used in defining systems
  requirements
• a processs information is available to anybody,
  anytime
• the models can be used in change management
• The models can be used as reference guides
• the repository can be used to do impact analysis
• the models can be used in business planning
• the models can be used in IM planning
• the models can be used in training

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Benefits of a Business Process Framework
Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion

• Common Frame of Reference
• Integrated views of processes
• Consistent method of organization
• Persistent storage of process information
• the models are available
• the models are in a consistent format
• A new powerful information resource for the
  organization to use in many new ways that were
  previously not available or feasible

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A Parting Thought...
Wisdom is knowing what to do next Skill is
knowing how to do it, and Virtue is doing it! -
David Starr Jordan
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Introduction A Short Story The
ZachmanFramework A BusinessProcess
Framework The Goal How to Build
It Benefits Discussion
You may contact me with any questions or
feedback at
Brett Champlin, CSP/CCP brett_at_abpmp.org vp_online
_services_at_dama.org vicepres_at_iccp.org