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Business Communications of the 21st Century

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Title: Business Communications of the 21st Century


1
Business Communicationsof the 21st Century
  • Mrs. A. Smith

2
Business Communication
  • communication or exchange of information in a
    written or verbal format for the process of
    business activities. Business correspondence can
    take place between organizations, within
    organizations or between the customers and the
    organization.

3
Types of Written Business Communications
  • Letters--most formal
  • Memorandums (Memos)--internal use
  • Emailsleast formal

4
Business Letters
  • Business letters are the most formal method of
    communication following specific formats. They
    are addressed to a particular person or
    organization.

5
3 types of business letters
  • Positive Messages
  • Negative Messages
  • Persuasive Messages

6
Positive Messages
  • State good news first
  • Provide needed details
  • Close on a friendly note

7
Negative Messages
  • Use a buffer first
  • Explain the reason for the negative news
  • State the negative news
  • Close in a friendly manner
  • Offer a constructive suggestion
  • Look to the future
  • Suggest something, if possible
  • Ask for something (complaint letters)

8
Persuasive Messages
  • Capture your readers attention
  • Sell your product or service
  • Motivate your reader to action

9
Email
  • Email is the least formal method of business
    communication.
  • Email (electronic mail) lets you transmit
    information from one computer to another quickly
    and easily.
  • It is the most widely used method of written
    communication usually done in a conversational
    style.

10
Memorandum (Memo)
  • Memorandum (Memo) is a document used for internal
    communication within an organization. Memos may
    be drafted by management and addressed to other
    employees.

11
  • Complete Written
  • Communication Exercise
  • Cover Letter

12
Verbal Communication
  • The sharing of information between individuals by
    using speech.
  • Individuals working within a business need to
    effectively use verbal communication that employs
    readily understood spoken words, as well as
    ensuring that the enunciation, stress and tone of
    voice with which the words are expressed is
    appropriate.

13
3 concepts of verbal communication
  • Sender-one who extends the message
  • Receiver-one who receives the message
  • Message-what is being sent (Verbal or non-verbal)

14
Verbal Communiation
MESSAGE
Sender
Receiver
Understanding
15
  • Complete Verbal Exercise
  • ---
  • Group Activity
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