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Monitoring and Sustaining System Change Moderator: Alessandra Meyer, Senior Program Associate, Vera

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Title: Monitoring and Sustaining System Change Moderator: Alessandra Meyer, Senior Program Associate, Vera


1
Monitoring and Sustaining System
Change Moderator Alessandra Meyer, Senior
Program Associate, Veras Center on Youth
Justice
January 6, 2015
February 15, 2017
2
The Status Offense Reform Center
  • Veras Status Offense Reform Center (SORC)
  • Funded and supported by the MacArthur Foundation,
    as part of the Resource Center Partnership
  • www.statusoffensereform.org
  • Mission
  • To help policymakers and practitioners create
    effective, community-based responses for keeping
    youth who commit status offenses out of the
    juvenile justice system and safely in their homes
    and communities.
  • What does SORC provide?
  • A range of tools, resources, and information to
    help guide system transformation

3
How to Bring About System Change
  • Featured Resource A Toolkit for Status Offense
    System Change
  • Module 1 Structuring System Change
  • Module 2 Using Local Information to Guide System
    Change
  • Module 3 Planning and Implementing System Change
  • Module 4 Monitoring and Sustaining System Change

4
Monitoring and Sustaining System Change
  • Step 1 Monitor Performance
  • Step 2 Conduct a Process Evaluation
  • Step 3 Conduct an Outcome Evaluation
  • Step 4 Sustain Positive Change

5
Our Presenters
Dane Bolin Jeff Vander Assistant
Administrative Administrator
Analyst Calcasieu Parish Policy Jury
  • Julie Revaz
  • Manager of Administrative Services, Judicial
    Branch, State of CT, Court Support Services
    Division

Tara Grieshop-Goodwin Chief Policy Officer,
Kentucky Youth Advocates
6
Connecticut Monitoring performance
7
An Overview of Reform Approach
  • Child and Youth Family Support Centers (CYFSCs)
    are one-stop service centers for youth and
    families needing intensive services
  • Immediate Access / Intake / Service
  • Cognitive Behavioral Groups
  • Educational Advocacy
  • Family Mediation and EBP Referrals

8
Continuous Quality Improvement Results-Based
Accountability
  • Results Based Accountability
  • ...is a framework adopted by the CT Legislature
    to answer How much do we do? How well do we do
    it? Is anyone better off?
  • requires the development of indicators of
    success, the creation of goals based on
    benchmarks
  • favors inclusion and transparency

9
RBA continued
  • Stakeholder focus groups brainstorm how youd
    know if the miracle occurred.
  • Stakeholders vote on measures to select 3-5 based
    on their communication, data and proxy power
  • One year of baseline data is assembled and annual
    goals are typically set 1 above or below the
    baseline
  • Contractors have real time access to data
  • Data is reviewed locally quarterly, by
    administration bi-annually, and with all parties
    together annually

10
Other Quality Assurance Efforts
  • Evidence-based models have prescribed QA
    expectations
  • Quality Assurance coaches review videotapes of
    assessments, cognitive behavioral groups, and
    some case management sessions, and provide
    monthly feedback to program staff
  • Clients provide quarterly input via Working
    Alliance Inventory surveys (WAIs)
  • CT Judicial Branch contract staff act as
    problem-solvers and TA coaches with program
    providers

11
Status Offender Program Completion
12
Q1 Group Completion Rates
13
Tips for Performance Monitoring
  • 1. Teach a man to fish
  • 2. The story behind the numbers
  • 3. Transparency of outcomes
  • 4. Unanticipated consequences of what gets
    measured gets done
  • 5. So then what?
  • 6. Sometimes less is more
  • 7. Performance-based contracting

14
Status Offenders Referred to SCJM
15
Court Commitments 1999 - 2013
16
Juvenile Court Intake 2008-2013
17
Calcasieu Parish, LA Conducting process and
outcome evaluations
18
An Overview of Reform Approach
The mission of the MARC is to provide a single
entry point and coordinated approach to juvenile
services for the youth and families of Calcasieu
Parish.
The center is a collaborative
project of the Calcasieu Parish Children and
Youth Planning Board Member agencies.
MARC Video http//youtu.be/59T1CMiBecQ
19
MARC Goals/Criteria
  • MARC Criteria
  • MARC Goals
  • Provide youth and families with a single access
    point.
  • Provide on-site screening and assessments of
    youth.
  • Reduce Law Enforcement processing times.
  • Reduce time between arrest and intake.
  • Promote public safety and wellbeing.
  • Walk-in cases (Families requesting information
    or assistance)
  • Alleged Status cases
  • Alleged Delinquent cases

20
Process Evaluation
  • Evaluation Structure
  • Partnership with Vera (outside evaluator)
  • Vera had prior knowledge of process and site
    development
  • Qualitative in nature
  • Interviews with staff
  • Pre/Post-MARC opening data sets
  • Timing of the evaluation

21
MARC Outcome Research Questions
  • Are youth referred to MARC more likely to be
    successfully diverted compared to prior system
    youth?
  • Does MARC produce a net-widening effect?
  • How well are youth assessed and referred to the
    appropriate services based on their needs?
  • Did the implementation of MARC increase the speed
    of service delivery and case processing of youth?

22
Learning and Improving from the Process Evaluation
23
Learning and Improving from the Process Evaluation
  • Evaluation identified
  • JIFF goals nominated were not matched directly to
    services.
  • Follow-up assessments required a continuation of
    services and follow-up documentation.
  • The Agency
  • Increased documentation of cross-referrals
  • Instituted random quality assurance audits
  • Developed a follow-up procedure of high-risk
    cases.
  • Developed a walk-in Mental and Substance Abuse
    assessment clinic.
  • Developed a work flow application to ensure
    follow-up of services.

24
Outcome Evaluation
  • Reduced processing times

25
Outcome Evaluation
  • Reduced time to re-referrals
  • Pre-MARC days to new referral- 125
  • Post-MARC days to new referral- 159

26
Outcome Evaluation
Diversion vs. Formal Petitioned
27
Tips for Conducting an Evaluation
  • Create a concrete set of research questions in
    the beginning.
  • Data, Data, Data... Pre and Post
  • Identify Staff that can provide feedback and
    assist in data collection to Evaluators.
  • Set-up status calls throughout, be prepared for
    bumps in the road.

28
Kentucky Sustaining reform through legislation
29
Kentucky context
among
50 states
for youth locked up for status offenses
Data source Coalition for Juvenile Justice
30
Youth in secure detention in Kentucky
Status offenses 16
Non-violent, non-serious offenses 67
Data source Department of Juvenile Justice and
Louisville Metro Youth Detention Services 
31
An Overview of Reform Approach
  • Statewide reforms many years in the making
  • Building will to reform system
  • Power of local model

32
Key components of legislative reforms
  • Creates team to review cases that arent
    successful with diversion process
  • Some specific limits on detention of youth for
    running away
  • Graduated response in diversion
  • Creates fiscal incentive program
  • Improves data collection
  • Establishes Juvenile Justice Oversight Council

33
Sustaining Reform through Legislation
  • Building buy-in for statewide reforms
  • Elevate the issue with public
  • Engage lawmakers
  • Strong communication

34
Deciding on reforms
  • Determining the how
  • Power of local model

Campbell County
35
Implementation
  • Two phases
  • FAIR team pilots underway
  • Revisions to rules of law
  • State agencies implementing changes

36
Tips for Reforming through Legislation
  • Share the numbers
  • Create a strong message
  • Engage media

37
Questions?
38
  • To learn more about Veras work in this area,
    contact
  • Alessandra Meyer, ameyer_at_vera.org
  • To access the Toolkit for Status Offense System
    Change and other resources, visit the Status
    Offense Reform Center at
  • www.statusoffensereform.org

Find us on twitter _at_SOreformcenter
39
Audience Poll
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