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HS 210 Medical Office Management

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... 3_Concourse 4_Concourse 5_Concourse 6_Concourse 7_Concourse HS 210 Medical Office Management Practicing Professional Behavior Practicing ... – PowerPoint PPT presentation

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Title: HS 210 Medical Office Management


1
HS 210 Medical Office Management
  • Unit 2 Seminar Part II

2
Practicing Professional Behavior
  • Karen has developed a friendship with Angela, who
    has a wonderful personality but does not always
    do her share in the family practice clinic where
    they work together. Dr. Rabinowitz shares with
    Karen that Angela is going to be terminated on
    Friday, and has asked Karen to take over some of
    Angelas duties until a replacement is found.
  • How can Karen demonstrate loyalty to her employer
    in this situation?
  • To her friend, Angela?

3
Practicing Professional Behavior
  • Martin Smith is a patient who always disrupts the
    clinic. He constantly complains about everything
    from the moment he enters until the moment he
    leaves. Karen is at the desk when he arrives to
    check out and pay his bill. When she tells him
    that he has a previous balance from a claim that
    his insurance did not pay, he argues that Karen
    filed the claim incorrectly. Karen is not in
    charge of filing insurance claims and did not
    handle any part of the claim in question.
  • How can she be courteous to this patient?

4
Practicing Professional Behavior
  • Karen works in the office laboratory. She is
    often asked questions about insurance and billing
    that she must refer to other personnel.
  • How should Karen efficiently request information
    or assistance for the patient from other office
    personnel?

5
Practicing Professional Behavior
  • A patient needs to be scheduled for an outpatient
    endoscopic examination. When Karen gives the
    instruction sheet to the patient, she suspects
    from his reaction that the patient is unable to
    read.
  • How can Karen professionally handle this
    situation without causing embarrassment to the
    patient?
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