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Title:

It

Description:

It s time to play . Name that Service Promise! with your host How to play: Played like Name that Tune . Guess the Service Promise described. – PowerPoint PPT presentation

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Avg rating:3.0/5.0
Slides: 17
Provided by: Jami1184
Learn more at: http://training.cuna.org
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Tags: loan | secure

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Title: It


1
Its time to play.
  • Name that Service Promise!

with your host
2
  • How to play
  • Played like Name that Tune.
  • Guess the Service Promise described.
  • Try to guess with least amount of clues.
  • The Team with highest score wins!
  • Correct answers are worth
  • 1st clue 5 point
  • 2nd clue 4 points
  • 3rd clue 3 points
  • 4th clue 2 points
  • Answer after opposing team guesses incorrect with
    all clues 1 points
  • Buzz in with no answer -1 point

3
Name this Service Promise
  • Why not try a Visa Debit Card?
  • I suggest signing up for OUTBAC, our free online
    banking service.
  • Have you signed up for TOBY 24, our automated
    telephone account system?
  • If I have identified the problem you need to
    access your account information while traveling.

4
And the answer is..
  • We promise to

5
Name this Service Promise
  • Good Morning, Tom how are you today?
  • Tom is there anything else I can do for you
    today?
  • Hello Tom, how are Cindy and the kids?
  • We are honored that you thought of us when you
    needed a new car loan.

6
And the answer is..
  • We promise to

7
Name this Service Promise
  • Your OUTBAC service is so easy to use, thanks for
    recommending it.
  • We offer text updates in addition to our OUTBAC
    and Toby 24.
  • We have 4 branches and an ATM network for your
    convenience.
  • Thanks for your input Jill. We try to make it
    easy for you to do business with us.

8
And the answer is..
  • We promise to

9
Name this Service Promise
  • I will personally submit your debit card
    application Mrs. Johnson.
  • Mrs. Johnson, I was wondering has your debit card
    arrived yet?
  • Mrs. Jones, let me introduce you to Christine,
    she can help you with your question.
  • I will personally take care of your loan request
    Mrs. Jones.

10
And the answer is..
  • We promise to

11
Name this Service Promise
  • Let me tell you about our latest promotion.
  • Our debit card can be used at any ATM where you
    see a Star or Plus logo.
  • Our checking account has no minimum balance and
    your 1st order of checks are free.
  • An IRA or individual retirement account, has a
    contribution limit of 5,000. And a catch up
    amount of 1,000, if you are 50 or older.

12
And the answer is..
  • We promise to

13
Name this Service Promise
  • May I please see your ID?
  • May I please have your password?
  • We properly destroy all sensitive documents Mr.
    Smith.
  • Not to worry Bill, our OUTBAC service is built on
    a secure website.

14
And the answer is..
  • We promise to

15
Thank you for playingName that Service Promise!
16
Tie Breaker
  • Name 3 of the 7 Elements of Excellent Service.
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