Communication - PowerPoint PPT Presentation


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What Is Communication? Communication is the process of conveying a message, thought, or idea so it is accurately received and understood. Effective Communication ... – PowerPoint PPT presentation

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Title: Communication

What Is Communication?
  • Communication is the process of conveying a
    message, thought, or idea so it is accurately
    received and understood.

Effective Communication
  • Communication in the workplace is effective when
    the message received matches the one sent.
  • Ineffective communications occur more often than
    you might guess.
  • The minds of both the sender and the receiver of
    the message are accurately involved.

Effective Communication Contd.
  • The reaction of the message receiver gives a
    signal about what he or she understood.
  • The only way to be certain a message is
    understood is by providing feedback to the

Listening Skills
  • Listening involves understanding what you hear.
  • For communication to occur, a message must be
    sent, received, and understood.
  • To be a good listener, you concentrate on what is
  • Being a good listener will help you be a better
    worker. Listening is a skill you can improve with

Business Letters
  • Letters written in the workplace are formal.
  • You will need to keep every business letter you

Parts of a Business Letter
  • Return address tells the reader from where the
    letter came.
  • Date tells the reader when the letter was
  • Inside Address includes the name, business
    title, and address of the person to whom the
    letter was written.
  • Salutation the greeting that precedes the body
    of the letter.
  • Body contains the message.
  • Complimentary close formally ends the message.
  • Signature printed name, and business
    titlefollow the complimentary close.
  • Reference initials identify the writer of the
    letter and the typist.

  • When you want to send a written message to
    someone at work, you send them a memorandum.
  • A memorandum, or memo, is an informal written
    message from one person or department to another
    person or department.
  • Memos are short because they usually deal with
    only one subject.

Parts of a Memo
  • Date This part indicates when the message was
  • To Here appears the names of the person(s) or
    department(s) receiving the memo.
  • From The name of the person or department
    sending the memo appears here.
  • Subject States the purpose of the memo.
  • Body This part contains the .

Business Reports
  • Business reports are written to present a new
    idea, explain a problem that needs action, or
    summarize work done to date.
  • They are usually written to help the receiver(s)
    understand a significant business situation,
    solve a business problem, or make a decision.

Formal or Informal Reports
  • Business reports are either formal or informal.
  • Formal reports are usually long and about complex
  • Informal reports are generally short and usually
    include just the body of the message.

Nonverbal Communication
  • Nonverbal communication is any message that does
    not use written or spoken words.
  • People alter the meaning of what they say with
    body language.
  • It is important to beware of what kind of body
    language you have toward people in the workplace,
    so you will not give people the wrong impression.

Speaking Skills
  • Speak clearly and distinctly. Avoid running words
    together. Always be sure not to talk with food or
    anything else in your mouth.
  • Speak to the listener. Establish eye contact.
    Speak with a friendly and courteous tone. Avoid
    arguing and complaining.
  • Use standard English. Use standard grammar and
    pronunciation when speaking.
  • Talk with the listener, not to the listener.
    Keep messages short and understandable. Make sure
    your messages are received correctly.

Communication Technology
  • All forms of communication are becoming
    increasingly electronic in nature because of the
    speed provided and time saved.
  • The communication equipment in use includes
    computers, sophisticated telephones, headsets,
    plus many other tools.

Informal Communication Channels
  • Informal communications are sometimes more
    informative than formal communications in the
  • Informal communications are defined as
    unscheduled communication with co-workers that
    occur by chance inside and outside the workplace.