Change%20management%20process - PowerPoint PPT Presentation

View by Category
About This Presentation



Change management process chapter no 04 Change management process The change management process focuses on four stages: - Prepare - Design - Execute - Sustain This ... – PowerPoint PPT presentation

Number of Views:91
Avg rating:3.0/5.0
Slides: 31
Provided by: Amir106
Learn more at:


Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Change%20management%20process

  • Change management process
  • chapter no 04

Change management process
  • The change management process focuses on four
  • - Prepare
  • - Design
  • - Execute
  • - Sustain
  • This model will allow the practitioner to
    understand what generic steps to take along the
    change management process.

Change management process
Change management process
  • Prepare Phase
  • This part of the process involves identifying
    issues, environmental factors which are causing
    the need to change and any other accompanying
    data. There should be a lot of searching and
    identifying exactly what the real root cause to
    the problems being faced.
  • It must be clearly understood what is going on,
    and more importantly what is going wrong. Only
    then, once you have found these factors, you can
    work forward to create a vision with which will
    hopefully solve the current crisis

Change management process
  • Factors to understand and address at this phase
  • Understand the problem and need to change
  • Understanding environmental factor affecting the

Change management process
  • Design Phase
  • The Design phase of the change management process
    is about adding the meat to the bones.
  • It involves designing the way forward planning
    the right path, using the correct change model
    and creating a robust process that leaves no
    stone unturned.

Change management process
  • Factors to understand and address at this phase
  • Create the vision
  • Identify resistance to change
  • Understand change readiness
  • Understand change mgt plan
  • Create change path
  • Create deployment plan

Change management process
  • Execute phase
  • The preparation has been completed? it is now
    time to execute the plan using an agreed change
    path from the Design phase. Once this is in
    place, the next task is to communicate,
    communicate and communicate!

Change management process
  • Factors to understand and address at this stage
  • Execute the deployment plan
  • Using appropriate model
  • Lead fundamental change

Change management process
  • Sustain
  • Remember, Humans are creatures of habit If new
    ways and systems are not encouraged and
    constantly driven, then it is natural for people
    to resort to the old way of working.

Change management process
  • Factors to understand and address at this phase
  • Regular review
  • Feed back
  • Envisioning
  • Leading and support change

Change management process
  • Habits are a normal part of every persons lives,
    but it is often counterproductive when dealing
    with change.
  • As humans we are not very good at changing. We
    see changes as a negative thing, something that
    creates instability and insecurity.
  • A normal change management process often evolves
    number of mental phases
  • Change Management Handbook English Edition
    May 2006

Change management process
  • 01 Denial
  • 02 Frustration and anger
  • 03 Negotiation and bargaining
  • 04 Depression
  • 05 Acceptance
  • 06 Experimentation
  • 07 Discovery and Delight
  • 08 integration

Change management process
  • 01 Denial Where we fight the change and
  • protect status quo.
  • 02 Frustration and anger
  • When we realize that we cannot avoid
  • the change and we become insecure
  • because of lack of awareness.
  • 03 Negotiation and bargaining
  • Where we try to save what we can.
  • 04 Depression When we realize that none of the
    old ways can be
    incorporated into the new.

Change management process
  • 05 Acceptance
  • When we accept the change, and start to
    mentally prepare ourselves.
  • 06 Experimentation
  • Where we try to find new ways, and gradually
    remove the old barriers.
  • 07 Discovery and Delight
  • When we realize that the change will improve
    our future possibilities.
  • 08 integration Where we implement the change.

Transtheoretical Model
  • James O. Prochaska of the University of Rhode
    Island and colleagues developed the
    Transtheoretical Model beginning in 1977
  • Developed for health risk behaviors (especially
  • Individuals go through 5 stages before new
    behavior is adopted

Stages of Change Model
Stages of change model
  • Stage 1 Precontemplation
  • Unaware that a problem exists
  • Stage 2 Contemplation
  • Aware that a problem exists and thinking about
    making a behavioral change in the future
  • Stage 3 Preparation
  • Feeling confident that making a change is
    possible and planning to make such a change in
    the immediate future
  • Stage 4 Action
  • Making a change
  • Stage 5 Maintenance
  • Continuing to engage in the new, desirable
    behavior and avoiding relapse

Stages of change model
  • Precontemplation Stage (not ready)
  • People at this stage do not intend to start the
    healthy behavior in the near future (within 6
    months), and may be unaware of the need to change
  • Precontemplators typically underestimate the pros
    of changing, overestimate the cons, and often are
    not aware of making such mistakes

Stages of change model
  • One of the most effective steps that others can
    help with at this stage is to encourage them to
    become more mindful of their decision making and
    more conscious of the multiple benefits of
    changing an unhealthy behavior

Stages of change model
  • ExampleDuring the Precontemplation stage,
    patients do not even consider changing.
  • Smokers who are "in denial" may not see that the
    advice applies to them personally.
  • Patients with high cholesterol levels may feel
    "immune" to the health problems that strike
  • Obese patients may have tried unsuccessfully so
    many times to lose weight that they have simply
    given up.

Stages of change model
  • Contemplation Stage (getting ready)
  • At this stage, participants are intending to
    start the healthy behavior within the next 6
  • They are usually now more aware of the pros of
    changing, their cons are about equal to their
  • People here learn about the kind of person they
    could be if they changed their behavior and learn
    more from people who behave in healthy ways
  • Others can influence and help effectively at this
    stage by encouraging them to work at reducing the
    cons of changing their behavior

Stages of change model
  • ExampleDuring the contemplation stage, patients
    are ambivalent(undecided) about changing.
  • During this stage, patients compare cost
  • (e.g., time, expense etc) as well as the

Stages of change model
  • Preparation Stage (Ready)
  • People at this stage are ready to start taking
    action within the next 30 days
  • They take small steps that they believe can help
    them make the healthy behavior a part of their
  • For example, they tell their friends and family
    that they want to change their behavior
  • People in this stage should be encouraged to seek
    support from friends they trust

Stages of change model
  • ExampleDuring the preparation stage, patients
    prepare to make a specific change. They may
    experiment with small changes as their
    determination to change increases. For example,
    sampling low-fat foods may be an experimentation
    with or a move toward greater dietary
    modification. Switching to a different brand of
    cigarettes or decreasing their drinking signals
    that they have decided a change is needed

  • Action Stage
  • People at this stage have changed their behavior
    within the last 6 months and need to work hard to
    keep moving ahead
  • People in this stage progress by being taught
    techniques for keeping up their commitments such
    as substituting activities related to the
    unhealthy behavior with positive ones
  • rewarding themselves for taking steps toward
    changing, and avoiding people and situations that
    tempt them to behave in unhealthy ways.

Stages of change model
  • ExampleThe action stage is the one that most
    physicians are eager to see their patients reach.
    Any action taken by patients should be praised
    because it demonstrates the desire for lifestyle
  • Most people find themselves "recycling" through
    the stages of change several times ("relapsing")
    before the change becomes truly established.

  • Maintenance
  • People at this stage changed their behavior more
    than 6 months ago.
  • It is important for people in this stage to be
    aware of situations that may tempt them to slip
    back into doing the unhealthy behaviorparticularl
    y stressful situations

Stages of change model
  • It is recommended that people in this stage seek
    support from and talk with people whom they
  • spend time with people who behave in healthy
    ways, and remember to engage in healthy
    activities to cope with stress instead of relying
    on unhealthy behavior

Stages of change model