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BENCHMARKING AUDIO CONFERENCE SERIES

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BENCHMARKING AUDIO CONFERENCE SERIES Benchmarking and Performance Dashboards What is a Dashboard? Think of your car s dashboard Includes key information elements ... – PowerPoint PPT presentation

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Title: BENCHMARKING AUDIO CONFERENCE SERIES


1
BENCHMARKING AUDIO CONFERENCE SERIES
  • Benchmarking
  • and Performance Dashboards

2
What is a Dashboard?
  • Think of your cars dashboard
  • Includes key information elements
  • Limited to actionable data
  • Extraneous information is avoided
  • Designed quick reference
  • Organizes data
  • Easy to understand

3
Why Are Dashboards Needed?
  • In your car, supports safe and effective
    operation
  • In your organization, supports safe and effective
    operation
  • Allows you to track key performance indicators
    simultaneously
  • Encourages constant vigilance
  • Forces focus on the important things

4
What are the Qualities of a Good Dashboard?
  • Key performance indicators
  • One page (or one screen)
  • Can be reviewed in one minute or less
  • Permits tracking over time to detect trends
  • Data is rolled up from lower levels
  • Compares actual with targeted performance
  • Indicators are organized meaningfully
  • Succinctly answers How are we doing?
  • Data is organized in a logical manner

5
What are the Qualities of a Poor Dashboard?
  • A lengthy document
  • A disorganized hodgepodge of unrelated graphs,
    tables, and charts
  • Historical analyses (Prior year comparisons)
  • Curiosity measures
  • Data that does not answer the question How are
    we doing?

6
Multi-Level Dashboards
  • Helpful to introduce dashboards at principal
    organizational levels
  • Dashboards at each level help prevent excessive
    and extraneous detail
  • Detail is assigned to lower level dashboards and
    broken out as necessary
  • Detail is rolled up into higher level dashboards

7
Rolling-Up Detail
8
Organizing Performance Data
  • Key feature of dashboards is organization
  • Organization can follow regional, divisional, or
    other lines
  • Organization along functional lines is
    recommended
  • Balanced scorecard system

9
Balanced Scorecard System
  • Extensively used in many industries around the
    globe
  • Gaining popularity in human services
  • Posits that there are four principal domains of
    organizational performance
  • Most indicators of performance fall into one of
    the four domains

10
Four Domains of Balanced Scorecard
  • Clinical Includes quality, impact, and outcome
    indicators
  • Operational Measures of efficiency such as
    access, length-of-stay, etc.
  • Financial Fiscal metrics, such as cost per unit
    of service, operating margin, etc.
  • Organizational Climate Relates to the human
    resources available in terms of their knowledge,
    skills, and culture

11
Inter-Relationships Among the Four Domains
  • All performance domains are closely inter-related
  • A change in one area will generally be
    accompanied by a change in at least one other
    area
  • A well-designed dashboard will allow these
    inter-relationships to be very apparent

12
Sample Performance Dashboard
13
Dashboard Development
  • Content Measure what is important
  • Process Involve staff at all levels
  • Characteristics of Metrics
  • Measurable Specifically define parameters
  • Available Reasonable burden on system
  • Reliable Data is trusted
  • Automation IT generated data is a plus

14
Dashboard Review
  • Frequency Monthly or quarterly
  • Group review far preferable to solitary review
  • Broad representation helpful to address
    financial, operational, clinical, and climate
    domains
  • Individuals empowered to act
  • Monitor actions taken-if none-metrics may not be
    strategically relevant

15
Dashboard Revision
  • Need to be revised annually, along with other
    planning documents
  • Alignment with other documents is important to
    remain strategically relevant
  • Revisions allow lessens learned to be
    incorporated into an improved document

16
Benchmarks and Dashboards
  • Benchmarks can help identify dashboard metrics
  • Benchmarks can be incorporated into dashboards in
    two ways (1) Behind the scenes and (2) On the
    Dashboard
  • Behind the scenes, benchmarks can help establish
    goals, a key dashboard element
  • Benchmarks can be used instead of raw data where
    they are more meaningful
  • Raw data and benchmark data can both appear on
    the dashboard
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