Michelle TSAI - PowerPoint PPT Presentation

Loading...

PPT – Michelle TSAI PowerPoint presentation | free to view - id: 7c0556-MThhM



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Michelle TSAI

Description:

Title: Author: Michelle Last modified by: Michelle Created Date: 8/27/2009 7:32:07 AM Document presentation format – PowerPoint PPT presentation

Number of Views:10
Avg rating:3.0/5.0
Slides: 13
Provided by: Miche498
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Michelle TSAI


1
???????????????
  • ???
  • Michelle TSAI
  • ????????? 21sep09

2
????
  • Reservation
  • Make a Booking
  • ??????????--?????
  • ??????????? ??
  • ??????RFM/??TKTING/
  • ??????/?????/??

3
????? ??????
  • ?????????????????
  • ??????????357??????4??
  • ????????60??????90??,
  • ????? ???????????????
  • ?????????
  • ??????
  • ??(????) gt ??(????) ??
  • Call ??RR-??PNR-????TKTING??

4
????????????
  • ??????
  • ??????????
  • ??????????????
  • ???????????

5
???????
  • ???
  • ????????
  • ???
  • ????
  • ??????
  • http//www.china-airlines.com/ch/index.htm
  • ?????
  • http//www.ezfly.com.tw/default.aspx
  • http//www.settour.com.tw/

6
? ??????????AIRLINE?
??CRS?? ?AIRLINE????
PAX
GDS
??
T/A ???
??
??????
7
???????????
????? ???????
??? (??????) ??????
gt
gt
RC (Reservation Control) ????
RR (Reservation) Call Center ??????????
8
??????????
  • ??(BR)- EVAPARS
  • ??(CI)- PASSENGER RES(PROS)
  • ????(GE)- MARBLE (?????CI??)
  • ??(NX)/????- E-TERM
  • ??(CX)/??(SA)/??(QR) /??(SQ)
  • Amadeus CMS??
  • Amadeus Altéa Customer Management Solution
    (CMS)

9
  • PASSENGER HANDLING CYCLE

Reservation System ????(???) ??CHK-IN??
DCS???? Departure Control System
????
gt
gt
Reservation System ????(???) ????? ?????? ??????
10
?????????
RC (Reservation Control) ?????
Call Center ?????? ???
????
?? GSA
11
Call Center
  • ????
  • ????
  • ????
  • ????(????)
  • ???? ????
  • ????
  • ?????? (????)
  • ???????

12
Call Center???
  • ?????? (???)
  • ?????
  • ??EQ
  • ???
  • ????/????
  • ????(??????/??/????)
About PowerShow.com