Focus on Strategy Leave Management to Someone Else

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Focus on Strategy Leave Management to Someone
Else
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Why Are You Here?

• Description
• Exploration of a strategy that deploys resources
  on critical and strategic initiatives, pushing IT
  asset management outside of the core group. Too
  often, we are caught in a reactive mode - finding
  ways to fight fires rather than drive results and
  a future. This session will explain a strategy,
  as well as explore cases where it has been
  implemented successfully across a range of
  technology environments.
• What You Will Learn
• How agencies can leverage a model which gets out
  of administration and reaction, rather focusing
  on projects, results, and strategy.

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Who Are We?

• Speaker
• Eric Linxweiler
• Senior Vice President, Managed Services Division
• Logicalis
• Seattle, Washington
• Whos Logicalis
• Logicalis provides unique IT experiences by
  delivering the tools you need to drive down
  costs, become more competitive, and serve your
  customers better. We enable you to make your
  business successful through technology.

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Your Speakers Religious Background

• I have a degree in Computer Science, and spent 12
  years as a billing consultant.
• My company makes money proving managed services.
• Technology as a screwdriver.
• I outsource oil changes, and in source lawn care.
• Im mentally four years old.

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What is Strategy?
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What is Strategy?

• Concerned with the overall goals of an
  organization or process (ITIL)
• A framework guiding choices for an overall
  purpose.
• The why you do something.

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What are Tactics?

• Carrying out of strategic initiatives.
• Tactical concerns are around how to achieve an
  objective ,as developed in the strategy, and
  providing a framework for the operational
  delivery. (ITIL)
• The science of maneuvering, methods and
  techniques to achieve an end, projects and
  activities designed to implement strategy.
  (McGraw Hill)
• The how you do something.

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World Class Performance

• The worlds best performing organizations focus
  on whats
• important, skipping whats not.
• Are you world class?

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• Valuable

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• Required

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The Most Precious Organizational Asset

• The single biggest asset IT organizations have is
  their human
• capital. It is often underestimated, trivial to
  waste, yet easy
• to leverage.

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Tactically Focused Organization

• Focused on Day to Day Technology Operations

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Strategically Focused Organization

• Focused on Business Strategy and Execution

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Managed Services Defined
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TECHNOLOGY IS GREAT WHEN IT WORKS.

• Knowledge workers are introducing new
  technologies faster than enterprises can support
  them. Bridging the gap between new and maturing
  technologies poses the biggest challenge for
  companies.
• Top 10 IT Challenges, Gartner Group

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Complexity Drives Decisions

• Next generation network roll out and security
  outsourcing go hand-in-hand
• While IP networks replace traditional, securing
  them is of paramount importance. The expertise to
  do this doesnt always exist in-house, and many
  organizations are taking the outsourcing route to
  adoption. For these reasons, along with the
  eroding resistance to outsourcing security,
  Datamonitor sees significant opportunity in both
  these areas. There is clearly scope here for
  combining network and security offerings.

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Whats In A Word?

• Outsourcing
• Hosting
• Co-Location
• Managed Services

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Managed Services Overview

• Managed Services is the providing of monitoring
  and management services for critical IT
  infrastructure.
• Providing quality, cost effective, global
  services to companies seeking alternatives to
  technology self management
• Providing the people, process and toolsets
  necessary to manage complex technology on a
  subscription basis
• Support for server, database, application,
  storage, network, and security technologies

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IT Management Examples
Domain Specific Requirements
Authentication Authorization Services Router
Security Configuration Router-based Software
Config. Software Upgrades
User Account Management Password Management Patch
Management Change Management
User Account Management Password
Management Schema Object Management Database
Security Backup Recovery Management Patch and
Change Management
File System Creation/Deletion Disk Space
Reallocation Mirror Creation Backup
Assurance Documentation and Change Management
Host and Application Security Security Log
Monitoring Host Performance Tuning Server and
Process Monitoring and Reporting Startup/Shutdown
Automation Backup Assurance Application Log File
and Process Monitoring Fault Resolution Vendor
Management Change Control
Serial Link Compression Performance
Verification Routing Protocol Consultation and
Enhancement Config. of Caching Appliances and
Redirection Protocols Sizing Management
Kernel Tuning Performance Metric
Analysis Capacity Planning Automated Fault
Resolution Proactive Problem Resolution
Performance Mgmt and Reporting Space Management
Database Optimization Database Tuning
Capacity Planning Fault Resolution Vendor
Management Change Management Level 1 Call
Management
Capacity Planning Fault Resolution Vendor
Management
File System Partition Management Queue
Management Vendor Management
Telco/Provider Management and Ticket
Archival Router and Switch Crash
Diagnosis Config. and Testing of OOB Console
Access
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ITIL Framework
Delivery
Management
Disciplines that ensure SLA implementation
support
Processes that enable IT services to be provided.
ITIL Provides a Process Oriented Way of Managing
IT
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Whos Adopting Managed Services?
Likely to Outsource in the Next Two Years
Source Datamirror - 11/2006
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Adoption By Industry
Source Logicalis
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Most organizations are already doing some form

• Payroll
• Healthcare
• Facilities
• Maintenance

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Benefits Possible

• Recover up to 70 of time spent administrating
• Become proactive be able to plan your time
• Focus on value, not on maintenance or the present
• Reduce fire fighting

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The Real Question

• How can you restore up to 70 of your staffs
  time, getting them to behave in a manner that
  provides real value to your division and your
  customer?

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Getting Started
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Getting started with a managed services strategy

• Seek first to understand
• Define what is strategic to your division
• Review your actions. Are they in line?
• Understand the scope of benefits possible
• Find clean breaks
• Explore options

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What is Strategic to your division?

• Do you have a strategic plan?
• Do you know where you want to be in 2 years? 5
  years?
• Is your plan known?
• Do you know how you will achieve your plan?

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Are you behaving strategically?

• Are your actions helping to achieve your
  strategy?
• Are you actions providing real value, or are they
  sustaining the present?
• Could your time be spent better working for
  tomorrow?
• Would your team agree?
• Are you focused on valuable stuff?

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What benefits are possible?

• Quantify your time.
• Could your time be better spent?
• Are you putting off whats critical tomorrow to
  fight a fire today?

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What can you handoff?

• Maintenance
• Particular IT solution support
• What is your staffs biggest complaint regarding
  support?

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Explore your options

• Changing your support plans
• Finding a provider of managed services
• What will really restore time?

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What to look for in Managed Services Provider

• Solid Tools, Techniques and Processes
• Use of a fully integrated suite of tools
  deployed in an always-on operations environment
  to monitor and manage every key indicator
  relative to your environments health and
  performance.
• Engineering Expertise and Experience
• An engineering support team which carries an
  extensive list of certifications and years of
  real-world experience. Available during your
  hours of operation, usually 24x7x365
• Tailored Services
• An approach allows for customized support and
  management of specific technologies (or even
  specific devices) - giving you complete
  flexibility.

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Focus Now!
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Discussion
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Contact Information

• Eric Linxweiler
• Logicalis
• 13810 SE Eastgate Way, Ste 320
• Bellevue, Wash. 98005
• Phone [phone]
• Email eric.linxweiler_at_us.logicalis.com

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Thank You!