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CPE/CSC 580: Knowledge Management

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CPE/CSC 580: Knowledge Management Dr. Franz J. Kurfess Computer Science Department Cal Poly – PowerPoint PPT presentation

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Title: CPE/CSC 580: Knowledge Management


1
CPE/CSC 580 Knowledge Management
  • Dr. Franz J. Kurfess
  • Computer Science Department
  • Cal Poly

2
Course Overview
  • Introduction
  • Knowledge Processing
  • Knowledge Acquisition, Representation and
    Manipulation
  • Knowledge Organization
  • Classification, Categorization
  • Ontologies, Taxonomies, Thesauri
  • Knowledge Retrieval
  • Information Retrieval
  • Knowledge Navigation
  • Knowledge Presentation
  • Knowledge Visualization
  • Knowledge Exchange
  • Knowledge Capture, Transfer, and Distribution
  • Usage of Knowledge
  • Access Patterns, User Feedback
  • Knowledge Management Techniques
  • Topic Maps, Agents
  • Knowledge Management Tools
  • Knowledge Management in Organizations

3
Overview Knowledge Management Tools
  • Motivation
  • Objectives
  • Tools Requirements
  • Knowledge Acquisition
  • Knowledge Organization
  • Knowledge Exchange
  • Knowledge Presentation
  • Knowledge Retrieval
  • Capabilities
  • Capture, Indexing, Search, Link Association,
    Graphs/Networks, Hierarchies, Collaboration,
  • KM Tool Sets
  • Tools for Specific KM Tasks
  • Outlook Tools
  • Important Concepts and Terms
  • Chapter Summary

4
Logistics
  • Introductions
  • Course Materials
  • textbook
  • handouts
  • Web page
  • CourseInfo/Blackboard System and Alternatives
  • Term Project
  • Lab and Homework Assignments
  • Exams
  • Grading

5
Bridge-In
6
Pre-Test
7
Motivation
8
Objectives
9
Evaluation Criteria
10
KM Tools
  • SAP Knowledge Warehouse
  • IHMC Concept Maps
  • 80-20 Discovery
  • Assistum
  • Knowledge Structure Manager (KSM)
  • Cokace
  • Idea Processor

11
KM Tools
  • study IT-Research http//www.it-research.net

12
Tools by Category
  • Information Retrieval Verity, Connex,
    Excalibur, Eurospider, Google, Fulcrum
  • Collaborative Filtering Grapevine
  • Intranet Portal Intraspect , Open Text ,
    Autonomy, Ontoprise
  • Groupware Lotus Notes, MS Exchange
  • Document Management PCDOCS, InQuery, Filenet,
    Documentum
  • Text Summarization Prosum
  • Database solutions Wincite, Dataware,
    Agentware
  • Experience Factories at A.D.Little, at Xerox
  • Skill Management Loga HRMS (PI), proprietary
    solutions
  • Semantic Nets-based USU, Knowledge Park
  • Visualization Inxight, AIdministrator
  • Knowledge Discovery Clementine, IBM, SAS

Staab 2001
13
KM Tools in Context
  • Knowledge Discovery Tools (Maybury, WM 2001)

14
Knowledge Discovery Tools
Maybury 2001
15
SAP Knowledge Warehouse
  • knowledge management solution integrated with
    other SAP products
  • in particular R/3
  • main functionality
  • Web check-in, authoring, editing
  • document modeling workbench
  • performance assessment workbench
  • integration with document management system
  • connection with business workflows

SAP 2000
16
SAP Knowledge Portal
SAP 2000
17
Knowledge Portal Diagram
SAP 2000
18
Knowledge Warehouse Diagram
SAP 2000
19
SAP Knowledge Management
SAP 2000
20
Knowledge Warehouse Screen Shot
SAP 2000
21
Knowledge Warehouse Configuration
SAP 2000
22
KW Information Objects
SAP 2000
23
Logical vs. Physical Object
SAP 2000
24
Versioning for Info Objects
SAP 2000
25
Knowledge Management Cycle
SAP 2000
26
Knowledge Warehouse Context
SAP 2000
27
Integration with Human Resources
SAP 2000
28
Knowledge Warehouse Mind Map
SAP 2000
29
OpenText LiveLink
  • collaborative environment for the development of
    Web-based knowledge repositories
  • components and services
  • document and content management
  • information retrieval
  • virtual team collaboration
  • enterprise group scheduling
  • business process information

LiveLink 2000
30
LiveLink User Interface
LiveLink 2000
31
LiveLink Architecture
LiveLink 2000
32
IHMC Concept Maps Template
  • IHMC Concept Map Software
  • Institute for Human and Machine Cognition,
    University of West Florida
  • http//cmap.coginst.uwf.edu/
  • Purpose
  • tools for the organization and representation of
    knowledge
  • Components
  • set of Java-based tools for the display and
    navigation of existing concept maps
  • http-based server to host concept maps

Novak 2000
33
Concept Maps Description
  • features
  • creation of concept maps
  • browsing of existing concept maps
  • Web browser enhanced with Java as user interface
  • application examples
  • Center for Mars Exploration, NASA
  • weather forecasting in the Gulf Coast region
  • distance learning

http//cmap.coginst.uwf.edu/
34
Concept Maps Concept Map
http//cmap.coginst.uwf.edu/
35
Concept Map Example
http//cmap.coginst.uwf.edu/
36
Concept Map Example 2
http//cmap.coginst.uwf.edu/
37
Concept Maps Evaluation
  • representation and organization of knowledge
  • functionality
  • browsing and construction of concept maps
  • user interface
  • Web browser with Java
  • good aspects
  • nice visualization, easy to browse
  • limitations
  • knowledge acquisition is very labor-intensive

38
80-20 Discovery Template
  • Discovery
  • 80-20, Author
  • httpwww.80-20.com/products/discovery
  • enhanced search engine for internal data bases
  • Components

39
80-20 Discovery Description
  • features
  • natural language query parsing
  • web browser as interface
  • diagrams
  • screen shots
  • application examples

40
80-20 Discovery Screen Shot
Discovery
41
80-20 Discovery Evaluation
  • main emphasis on retrieval of existing knowledge
  • mainly from already existing data bases
  • functionality
  • creates an index of documents in specified
    storage areas
  • provides access through natural language queries
  • integration
  • with outside systems
  • tightly integrated with Microsoft products
  • user interface
  • web browser
  • natural language queries
  • performance
  • seems to be rather sluggish, probably due to the
    NL input
  • good aspects
  • limitations

42
Assistum Template
  • Products Assistum Knowledge Tool
  • Organization Assistum.com
  • http//www.assistum.com
  • Purpose
  • enables the user to create or modify knowledge
    bases to assist their decision-making
  • Components
  • Assistum Viewer
  • Assistum Knowledge Editor

Assistum.com
43
Assistum Description
  • Assistum provides easy-to-use tools to create
    powerful fuzzy rule-based decision support
    systems
  • it uses fuzzy logic to store and transform degree
    of truth variables and relationships
  • demos are available on the Web at
    http//www.assistum.com/2000/demonstrations/javade
    mo.html
  • requires Java-capable browser

Assistum.com
44
Assistum Example
  • knowledge network about price increase

Assistum.com
45
Assistum Example
  • reasoning for price increase

Assistum.com
46
Assistum Evaluation
  • scope
  • emphasis on knowledge representation
  • fuzzy logic as inference method
  • functionality
  • editor for the creation and modification of
    knowledge bases
  • viewer for the display of knowledge bases
  • integration
  • within the set, with outside systems
  • user interface
  • GUI, Web browser with Java
  • good aspects
  • support for knowledge engineering tasks
  • limitations
  • mainly a tool for knowledge engineering

Assistum.com
47
Knowledge Structure Manager (KSM)
  • Name of the Tool Set
  • Jose Cuena, Martin Molina, ISYS Intelligent
    Systems Research Group, Department of Artificial
    Intelligence, Polytechnic University, Madrid,
    Spain
  • http//www.isys.dia.fi.upm.es/ksm/home.html
  • Purpose
  • a software environment that helps developers and
    end-users in the development and maintenance of
    large and complex knowledge-based applications
  • Components
  • analysis, design and implementation, maintenance

48
KSM Description
  • goal
  • reduce the gap between the human understanding
    and the implementation of applications using
    knowledge models
  • background
  • intuitive modular approach with different levels
    of abstraction to cope with large knowledge bases
  • influenced by the idea of generic tasks of
    Chandrasekaran and the knowledge level concept of
    Newell.
  • includes also some ideas from other parallel
    approaches of knowledge engineering methodologies
    and tools such as KADS, PROTEGE-II and KREST
  • diagrams
  • screen shots
  • application examples

Cuena, 2000
49
KSM Knowledge Area View
Cuena, 2000
50
KSM Hyperbolic View
Cuena, 2000
51
KSM Task Perspective
Cuena, 2000
52
Problem Formulation
Cuena, 2000
53
KSM Evaluation
  • scope
  • functionality
  • integration
  • within the set
  • with outside systems
  • user interface
  • performance
  • good aspects
  • limitations
  • seems to be most appropriate for AI knowledge
    engineering tasks, not so much for knowledge
    management

54
Cokace
  • Cokace, WebCokace
  • Olivier.Corby, INRIA, Sophia Antipolis, France
  • http//www-sop.inria.fr/acacia/Cokace/cokace.html
  • Purpose
  • environment for the conceptual modelling
    language CML of the CommonKADS methodology
  • Components

55
Cokace Description
  • goal
  • to provide the knowledge engineer with structured
    edition, static validation and dynamic
    interpretation of CML expertise models
  • features
  • allows the knowledge engineer to simulate a
    reasoning on CML expertise models
  • enables verification and evaluation of such
    expertise models before implementation of the
    final knowledge-based system
  • diagrams
  • screen shots
  • application examples

56
Cokace Example
  • ontology produced on-line by WebCokace
  • labels are lost

WebCokace
57
Cokace Evaluation
  • development tool for CommonKADS methodology
  • functionality
  • integration
  • within the set
  • with outside systems
  • user interface
  • Web-based (WebCokace)
  • good aspects
  • knowledge engineering support
  • limitations
  • mainly for knowledge engineering purposes

58
Idea Processor
  • Idea Processor
  • A-I-A
  • http//www.a-I-a.com/englishHomePage/technologies.
    html
  • Purpose
  • new generation Computer Supported Cooperative
    Work technology composed of a user driven
    software system and a methodology,
    IdeaProcessing()
  • Components

59
Idea Processor Description
  • goal
  • to facilitate idea and knowledge management and
    communication with a graphical and intuitive
    approach
  • features
  • permits simultaneous access by various
    individuals within a work group to diagram
    building which leads to concept formation
  • joint effort promotes shared understanding and
    consensus
  • facilitates the visualization of problems and
    their solutions
  • it is an 'ideator' (an idea and strategies
    editor), a group ware, and a meta-CASE tool.

A-I-A 2001
60
Idea Processor Example
  • site map generated with Idea Processor technology

A-I-A Site Map
61
Idea Processor Evaluation
  • scope
  • visualization of knowledge
  • functionality
  • idea and strategies editor
  • group collaboration
  • good aspects
  • visual display of knowledge aspects
  • limitations
  • knowledge acquisition seems tedious

62
Tool Set Template
  • Name of the Tool Set
  • Organization, Author
  • URL
  • Purpose
  • Components

63
Tool Set Description
  • further details
  • diagrams
  • screen shots
  • application examples

64
Tool Set Evaluation
  • scope
  • functionality
  • integration
  • within the set
  • with outside systems
  • user interface
  • performance
  • good aspects
  • limitations

65
Autonomy Template
  • Name of the Tool Set
  • Organization, Author
  • URL
  • Purpose
  • Components

66
Tool Set Description
  • further details
  • diagrams
  • screen shots
  • application examples

67
Tool Set Evaluation
  • scope
  • functionality
  • integration
  • within the set
  • with outside systems
  • user interface
  • performance
  • good aspects
  • limitations

68
MindMap Template
  • Name of the Tool Set
  • Organization, Author
  • URL
  • Purpose
  • Components

69
Tool Set Description
  • further details
  • diagrams
  • screen shots
  • application examples

70
Tool Set Evaluation
  • scope
  • functionality
  • integration
  • within the set
  • with outside systems
  • user interface
  • performance
  • good aspects
  • limitations

71
Verity Template
  • Name of the Tool Set
  • Organization, Author
  • URL
  • Purpose
  • Components

72
Tool Set Description
  • further details
  • diagrams
  • screen shots
  • application examples

73
Tool Set Evaluation
  • scope
  • functionality
  • integration
  • within the set
  • with outside systems
  • user interface
  • performance
  • good aspects
  • limitations

74
Practicity Template
  • Practicity
  • Organization, Author
  • URL
  • web-based knowledge sharing environment
  • Practicity web server, web browser as clients

75
Tool Set Description
  • features
  • captures interactions between users participating
    in a community of practice
  • contents and contexts of interactions
  • stores interactions in a cet\ntral knowledge base
  • diagrams
  • screen shots
  • application examples

76
Tool Set Evaluation
  • main emphasis on capturing of knowledge through
    interactions
  • functionality
  • knowledge capture, access
  • dtSearch for text-based search
  • integration
  • within the set
  • with outside systems
  • user interface
  • performance
  • good aspects
  • limitations

77
Groove Template
  • Groove
  • Groove Networks, Ray Ozzie (Lotus Notes
    developer)
  • URL
  • P2P groupware for direct interaction among users
  • collaboration, communication, sharing information
  • Components

78
Tool Set Description
  • features
  • shared spaces are used for storing and accessing
    knowledge
  • users share spaces through accounts
  • diagrams
  • screen shots
  • application examples

79
Tool Set Evaluation
  • scope
  • main emphasis on sharing of information
  • functionality
  • communication
  • chatting, messages, discussion forums
  • collaboration
  • net meetings, outlines, drawing,
  • coordination
  • calender
  • integration
  • within the set
  • with outside systems
  • user interface
  • performance
  • good aspects
  • limitations

80
Post-Test
81
Evaluation
  • Criteria

82
References
  • Cuena Molina 1996 Cuena J., Molina M.
    "Building Knowledge Models Using KSM". Proc. of
    Knowledge Acquisition of Knowledge Based Systems
    Workshop, KAW96. Banff, Canada. 1996.
  • Maybury 2001 Joseph T. Maybury Knowledge On
    Demand Knowledge and Expert Discovery,
    Wissensmanagement 2001 Conference, Baden-Baden,
    Germany.
  • Novak 2000 Joseph D. Novak The Theory
    Underlying Concept Maps and How To Construct
    Them, http//cmap.coginst.uwf.edu/info/. 1996.
  • SAP 2000 SAP AG Introducing Knowledge
    Management with mySAP.com http//www.sap-ag.de/so
    lutions/bi/km/.
  • OpenText 2001 OpenText LiveLink Product
    Overview http//www.opentext.com/livelink/.
  • Staab 2000 Steffen Staab Intelligente
    Techniken für das Wissensmanagement Knowledge
    Management Tutorial, Wissensmanagement 2001
    Conference, Baden-Baden, Germany,
    http//www.aisb.uni-karlsruhe.de/sst.

83
Important Concepts and Terms
  • reasoning
  • knowledge representation

84
Summary KM Tools
85
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