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Title: NOTE: To appreciate this presentation [and insure that it is not a mess], you need Microsoft fonts:


1
NOTE To appreciate this presentation and
insure that it is not a mess, you need Microsoft
fonts Showcard Gothic, Ravie, Chiller
and Verdana
2
3-cent lemon!
3
A man without a smiling face must not open a
shop. Chinese Proverb
4
Conrad Hilton, at a gala celebrating his life,
was asked, What was the most important lesson
youve learned in you long and distinguished
career? His immediate answer remember to
tuck the shower curtain inside the bathtub
5
1/100 Best Companies to Work for/2005
6
WegmansMagazine Luiza/Luiza Helena
7
Kevin Roberts Credo1. Ready.
Fire! Aim.2. If it aint broke ... Break it!3.
Hire crazies.4. Ask dumb questions.5. Pursue
failure.6. Lead, follow ... or get out of the
way!7. Spread confusion.8. Ditch your
office.9. Read odd stuff.10. Avoid moderation!
8
24
9
Tom Peters X25EXCELLENCE.
ALWAYS.Flexirent18 September 2007/SydneyIn
Search of Excellence 1982-2007
10
Slides at tompeters.com
11
anita perella roddick23 October 194210
September 2007
12
Excellence can be obtained if you ... care
more than others think is wise ... risk
more than others think is safe ... dream
more than others think is practical ...
expect more than others think is
possible. Source Anon. (Posted _at_ tompeters.com
by K.Sriram, November 27, 2006 117 AM)
13
EXCELLENCE. People.profit.
14
profits, people or people, profits?
15
Our MissionTo develop and manage talentto
apply that talent,throughout the world, for the
benefit of clientsto do so in partnership to
do so with profit.WPP
16
Enterprise (at its best) An emotional,
vital, innovative, joyful, creative,
entrepreneurial endeavor that elicits maximum
concerted human
potential in the wholehearted service of
others.Employees, Customers, Suppliers,
Communities, Owners, Temporary partners
17
EXCELLENCE. Adaptation.
18
The last word There is no last word.
19
Flat as a Pancake (Or Worse)WalMart Dell
Intel Yahoo Home Depot Microsoft GE
20
It is not the strongest of the species that
survives, nor the most intelligent, but the one
most responsive to change. Charles Darwin
21
All you need to know
22
25
23
You must be the change you wish to see in the
world.Gandhi
24
Its always showtime. David DAlessandro,
Career Warfare
25
This is itAll you need to know
26
Leaders SERVE people. Period. Anon.
27
The Customer Comes Second Put Your People First
and Watch em Kick Butt Hal Rosenbluth and
Diane McFerrin Peters (no relation)
28
We are a Life Success Company.Dave Liniger,
founder, RE/MAX
29
This is itAll you need to know
30
R.O.I.R
31
Return On Investment In Relationships
32
If you dont listen, you dont sell anything.
Carolyn Marland/Managing Director/Guardian
Group
33
Fred Reichhelds The Ultimate Question
Customer satisfaction is best measured by one
simple question, how likely are you to recommend
______ to a friend? Net Promoter Score
34
THE PROBLEM IS RARELY/NEVER THE PROBLEM. THE
RESPONSE TO THE PROBLEM INVARIABLY ENDS UP BEING
THE REAL PROBLEM. Watergate, M Stewart,
BR And PERCEPTION IS ALL THERE IS!

35
This is itAll you need to know
36
Do one thing every day that scares you.
Eleanor Roosevelt
37
Every time we come to a comfort zone, we will
find a way out. No Cloning. Reinvent the
brand with each new show. A typical day at the
office for me begins by asking, What is
impossible that I am going to do today?
Daniel Lamarre, president, Cirque du Soleil
38
Truly, truly All you need to know
39
Forget China, India and the Internet Economic
Growth Is Driven by Women. Headline,
Economist, April 15, 2006, Leader, page 14
40
Tom Peters X25EXCELLENCE. ALWAYS.In
Search of Excellence 1982-2007
41
EXCELL-ENCE????
42
I am often asked by would-be entrepreneurs
seeking escape from life within huge corporate
structures, How do I build a small firm for
myself? The answer seems obvious Buy a very
large one and just wait. Paul Ormerod, Why
Most Things Fail Evolution, Extinction and
Economics
43
Forbes100 from 1917 to 1987 39 members of the
Class of 17 were alive in 87 18 in 87 F100
18 F100 survivors significantly underperformed
the market just 2 (2), GE Kodak,
outperformed the market from 1917 to 1987.SP
500 from 1957 to 1997 74 members of the Class of
57 were alive in 97 12 (2.4) of 500
outperformed the market from 1957 to
1997.Source Dick Foster Sarah Kaplan,
Creative Destruction Why Companies That Are
Built to Last Underperform the Market
44
Data drawn from the real world attest to a fact
that is beyond our control Everything in
existence tends to deteriorate. Norberto
Odebrecht, Education Through Work
45
EXCELLENCE. CIRCA 1982.
46
Excellence1982 The Bedrock Eight
Basics 1. A Bias for Action 2. Close to the
Customer 3. Autonomy and Entrepreneurship 4.
Productivity Through People 5. Hands On,
Value-Driven 6. Stick to the Knitting 7. Simple
Form, Lean Staff 8. Simultaneous Loose-Tight
Properties
47
Breakthrough 82 People! Customers! Action!
Values! In Search of Excellence
48
good words.Bad words.
49
Words that may NOT be used in my presence
Marketing
50
SellSellSell
51
Words that may NOT be used in my presence
Motivate
52
In the end, management doesnt change culture.
Management invites the workforce itself to
change the culture. Lou Gerstner
53
EXCELLENCE.the rules.
54
Cause (worthy of commitment)Space (room
for/encouragement
for initiative) Decency (respect,
humane)
55
Cause (worthy of commitment)Space (room
for/encouragement
for initiative-adventures) Decency
(respect, grace,
integrity, humane)
service (worthy of our clients extended

familys continuing custom)excellence (period)
56
Cause (worthy of commitment)Space (room
for/encouragement for initiative-adventures)
Decency (respect, grace, integrity, humane)
service (worthy of our clients extended

familys continuing custom)excellence (period)
servant leadership
57
Cause Space Decency serviceexcellence
servant leadership
58
EXCELLENCE. INNOVATE. OR. DIE.
59
Hire Great People (Resilient, Passionate) Try
a Lot of Stuff (S.A.V./R.F.A.) all wow all
the timeEnjoy It While It Lasts
60
InnoTacs
61
revenue matters most
62
Our whole story is growing revenue. Vernon
Hill (Top-line driven standard is bottom-line
driven by cost cutting)
63
The Commerce Bank Modelcost cutting is a death
spiral.Source Fans! Not customers. How
Commerce Bank Created a Super-growth Business in
a No-growth Industry, Vernon Hill Bob Andelman
64
Women as innovation force!
65
Women are the majority market Fara
Warner/The Power of the Purse
66
try it. Try it. Try it. Try it. Try it. Try it.
Try it. Try it. Screw it up. Try it. Try it. Try
it. Try it. Try it. Try it. Try it. Screw it up.
it. Try it. Try it. try it. Try it. Screw it up.
Try it. Try it. Try it.
67
What makes God laugh?
68
People making plans!
69
do things.
70
We have a strategic plan. Its called doing
things. Herb Kelleher
71
drill.
72
This is so simple it sounds stupid, but it is
amazing how few oil people really understand that
you only find oil if you drill wells. You may
think youre finding it when youre drawing maps
and studying logs, but you have to drill.
Source The Hunters, by John Masters, Canadian
O G wildcatter
73
try things.
74
We made mistakes, of course. Most of them were
omissions we didnt think of when we initially
wrote the software. We fixed them by doing it
over and over, again and again. We do the same
today. While our competitors are still sucking
their thumbs trying to make the design perfect,
were already on prototype version 5. By the
time our rivals are ready with wires and screws,
we are on version 10. It gets back to planning
versus acting We act from day one others plan
how to planfor months. Bloomberg by Bloomberg
75
Screw. things.Up.
76
Fail . Forward. Fast.High Tech CEO,
Pennsylvania
77
Sams Secret 1!
78
try.Miss.try.
79
READY.FIRE!AIM.Ross Perot (vs Aim! Aim!
Aim! /EDS vs GM/1985)
80
No try. No deal.
81
You miss 100 of the shots you never take.
Wayne Gretzky
82
Focus.
83
The New German Miracle The Old German
Miracle MittlestandAmong other things, 1
in exportsNo doubt of it, tom BASF
exec/04.07
84
Up, Up, Up, Up the Value-added Ladder.
85
LEAVE IT TO BEAVER.
86
Trapper lt20 per beaver pelt.Source WSJ
87
wdcp/Wildlife Damage-control Professional
150 to remove problem beaver 750-1,000
for flood-control piping so that beavers can
stay. Source WSJ
88
7X to 50Xfor Solution rather than
service transaction
89
EXCELLENCE.VALUE-ADDED LADDER I. SOLVE IT.
90
55B
91
California Closets a whole-life upgrade, not
just a tidy bedroom. WSJ/0329.07, Why the
Container-Store Guy Wants to Be Your Therapist
92
I. LAN Installation Co. (3)II. Geek
Squad. (30.)III. Acquired by BestBuy.IV.
Flagship of BestBuy Wholesale
Solutions Strategy Makeover.
93
Huge Customer Satisfaction versus Customer
Success
94
Results are measured by the success of all
those who have purchased your product or
service Jan Gunnarsson Olle Blohm, The
Welcoming Leader
95
Up, Up, Up, Up the Value-added Ladder.
96
The Value-added Ladder/ STUFF N THINGSGoods
Raw Materials
97
The Value-added Ladder/Stuff TRANSACTIONSServ
icesGoods Raw Materials
98
The Value-added Ladder/ OPPORTUNITY-SEEKING
Customer Success/ Gamechanging
SolutionsServicesGoods Raw Materials
99
EXCELLENCE.VALUE-ADDED LADDER II. EXPERIENCE
IT.
100
Experiences are as distinct from services as
services are from goods. Joe Pine Jim
Gilmore, The Experience Economy Work Is Theatre
Every Business a Stage
101
The Starbucks Fix Is on We have
identified a third place. And I really
believe that sets us apart. The third place is
that place thats not work or home. Its the
place our customers come for refuge. Nancy
Orsolini, District Manager
102
Safe, On-time and ... We defined personality
as a market niche. We seek to amaze, surprise,
entertain. Herb Kelleher, SWA / LUV
103
Experience Rebel Lifestyle!What we sell is
the ability for a 43-year-old accountant to dress
in black leather, ride through small towns and
have people be afraid of him.Harley exec,
quoted in Results-Based Leadership
104
Up, Up, Up, Up the Value-added Ladder.
105
The Value-added Ladder/ MEMORABLE
CONNECTIONSpellbinding Experiences
Gamechanging SolutionsServicesGoods Raw
Materials
106
Beyond the Transaction/ Satisfaction
MentalityGood hotel/ Happy guest/ Exceeded
Expectationsvs. Great Vacation/ Great
Conference/ Operation Personal Renewal
107
Warren Goes Shopping
108
Q Why did you buy Jordans Furniture?A
Jordans is spectacular. Its all
showmanship.Source Warren Buffet
interview/Boston Sunday Globe/12.05.04
109
CXOChief eXperience Officer
110
First Step (?!) Hire a theater director, as a
consultant or FTE!
111
Words! Magician of Magical Moments Maestro
of Moments of Truth Recruiter of Raving Fans
Impresario of First Impressions Wizard of WOW
Captain of Brilliant Comebacks Director of
Electronic Customer Experiences Conductor
of Customer Intimacy King of Customer
Community Queen of Customer Retention CEO of
Ownership Experience Managing Director of
After-sales Experience
112
ltTGWvs. gtTGRThings Gone WRONG/Things Gone
RIGHT
113
EXCELLENCE. DRAMATIC.DIFFERENCE.DOABLE.
114
This is not a mature category.
115
This is an undistinguished category.
116
Excellence.Bank on it.(commerce bank.)
117
The Commerce Bank Model Are you going to cost
cut your way to prosperity?Or are you going
to spend your way to prosperity?Source Fans!
Not customers. How Commerce Bank Created a
Super-growth Business in a No-growth Industry,
Vernon Hill Bob Andelman
118
The Commerce Bank Model over-invest in our
people, over-invest in our facilities.Source
Fans! Not customers. How Commerce Bank Created a
Super-growth Business in a No-growth Industry,
Vernon Hill Bob Andelman
119
Commerce Bank From Service to Experience7X.
730A-800P. F12A.93-03/10 yr annual return
CB 29 WM 17 HD 16. Mkt Cap 48 p.a.
120
The Commerce Bank Model we dont accept the
80/20 theory. We believe every customer has
value, that you cant tell which one is the
high-value customer over time, and that that
philosophy degrades the brand.Source Fans!
Not customers. How Commerce Bank Created a
Super-growth Business in a No-growth Industry,
Vernon Hill Bob Andelman
121
The Commerce Bank Model every computer at
commerce bank has a special red key on it
that says, found something stupid that we are
doing that interferes with our ability to service
the customer? Tell us about it, and if we agree,
we will give you 50.Source Fans! Not
customers. How Commerce Bank Created a
Super-growth Business in a No-growth Industry,
Vernon Hill Bob Andelman
122
Basement Systems Inc.Larry JaneskyDry
Basement Science (115,000!)1993 0 2003
12M 2006 50,000,000
123
Up, Up, Up, Up the Value-added Ladder.
124
The Value-added Ladder/ MEMORABLE
CONNECTIONSpellbinding Experiences
Gamechanging SolutionsServicesGoods Raw
Materials
125
EXCELLENCE. SOUL I.DESIGN.
126
Design is treated like a religion at BMW.
Fortune
127
With its carefully conceived mix of colors and
textures, aromas and music, Starbucks is more
indicative of our era than the iMac. It is to the
Age of Aesthetics what McDonalds was to the Age
of Convenience or Ford was to the Age of Mass
Productionthe touchstone success story, the
exemplar of the aesthetic imperative. Every
Starbucks store is carefully designed to enhance
the quality of everything the customers see,
touch, hear, smell or taste, writes CEO Howard
Schultz. -Virginia Postrel, The Substance of
Style How the Rise of AestheticValue Is
Remaking Commerce, Culture and Consciousness
128
Having spent a century or more focused on other
goalssolving manufacturing problems, lowering
costs, making goods and services widely
available, increasing convenience, saving
energywe are increasingly engaged in making our
world special. More people in more aspects of
life are drawing pleasure and meaning from the
way their persons, places and things look and
feel. Whenever we have the chance, were adding
sensory, emotional appeal to ordinary function.
Virginia Postrel, The Substance of Style How
the Rise of Aesthetic Value Is Remaking Commerce,
Culture, and Consciousness
129
EXCELLENCE.VALUE-ADDED LADDER III. DREAM
IT.
130
Furniture vs. DreamsWe do not sell furniture
at Domain. We sell dreams. This is accomplished
by addressing the half-formed needs in our
customers heads. By uncovering these needs, we,
in essence, fill in the blanks. We convert
needs into dreams. Sales are the inevitable
result. Judy George, Domain Home Fashions
131
We dont close units, we build homes. Larry
Webb, John Laing Homes
132
Soft Skills, Hard DollarsSource Headline,
BigBuilder, September 2006
133
Up, Up, Up, Up the Value-added Ladder.
134
The Value-added Ladder/ EMOTIONDreams Come
TrueSpellbinding Experiences Gamechanging
SolutionsServicesGoods Raw Materials
135
EXCELLENCE.SOUL II.THE STORY.
136
Storytelling is the core of culture.
Branded Nation The Marketing of Megachurch,
College Inc., and Museumworld, James Twitchell
137
Best story wins!
138
Market Power Story Power
139
We are in the twilight of a society based on
data. As information and intelligence become the
domain of computers, society will place more
value on the one human ability that cannot be
automated emotion. Imagination, myth, ritual -
the language of emotion - will affect everything
from our purchasing decisions to how we work with
others. Companies will thrive on the basis of
their stories and myths. Companies will need to
understand that their products are less important
than their stories. Rolf Jensen, Copenhagen
Institute for Future Studies
140
NEW MARKETS.
141
E-nor-mous Stra-te-gic opp-or-tun-ity. Damn it.
142
women.BOOMERS.GEEZERS.
143
women.BOOMERS.GEEZERS.
144
EXCELLENCE. DUH.
145
To be a leader in consumer products, its
critical to have leaders who represent the
population we serve. Steve Reinemund, former
CEO, PepsiCo
146
women.BOOMERS.GEEZERS.
147
Forget China, India and the Internet Economic
Growth Is Driven by Women. Headline, Economist,
April 15, 2006, Leader, page 14
148
Womens TrifectaBuy WealthLead
ECLIPSE OF MALES (Old/Retire Young/Poorly
educated)
149
Women are the majority market Fara
Warner/The Power of the Purse
150
?????????Home Furnishings 94Vacations 92
(Adventure Travel 70/ 55B travel
equipment)Houses 91D.I.Y. (major home
projects) 80Consumer Electronics 57
(66 home computers) Cars 68 (90)All
consumer purchases 83 Bank Account
89Household investment decisions 67Small
business loans/biz starts 70Health Care 80
151
The 91 Factor! More than 9 in 10 women age 35
- 49 say they either make or at least equally
influence their household purchases of home
electronics. Source Andrea Learned, co-author,
Dont Think Pink
152
Repeat Goldman Sachs in Tokyo has developed an
index of 115 companies poised to benefit from
womens increased purchasing power over the past
decade the value of shares in Goldmans basket
has risen by 96, against the Tokyo stockmarkets
rise of 13. Economist, April 15
153
91 women ADVERTISERS DONT UNDERSTAND US.
(58 ANNOYED.)Source Greenfield Online for
Arnolds Womens Insight Team (Martha Barletta,
Marketing to Women)
154
The most significant variable in every sales
situation is the gender of the buyer, and more
importantly, how the salesperson communicates to
the buyers gender. Jeffery Tobias Halter,
Selling to Men, Selling to Women
155
  • A World of Difference
  • Build Sales and Share by Tapping into
  • the Buying Power of Women

Martha Barletta Author, Marketing to Women
President CEO, The TrendSight Group
Powered by Microsoft Office Live Meeting
156
The Perfect Answer
Jill and Jack buy slacks in black
157
(No Transcript)
158
Men seem like loose cannons. Men always move
faster through a stores aisles. Men spend less
time looking. They usually dont like asking
where things are. Youll see a man move
impatiently through a store to the section he
wants, pick something up, and then, almost
abruptly hes ready to buy. For a man, ignoring
the price tag is almost a sign of virility.
Paco Underhill, Why We Buy (Buy this book!)
159
She knows more about the Volvo than the
salesman who greets her at the door. But how is
she treated? As if she has a low IQ , is slightly
hard of hearing , and really has no right to be
buying a luxury car and if she brought a male
friend with her, odds are 101 that the clueless
salesperson spent most of his time speaking to
him . Selling to Men, Selling to Women, Jeffery
Tobias Halter
160
EVEolution Truth No. 1Connecting Your Female
Consumers to Each Other Connects Them to Your
Brand Popcorn Marigold
161
Women dont buy brands. They join
them.EVEolution
162
2.6 vs. 21
163
Selling to men The TRANSACTION ModelSelling to
Women The RELATIONAL ModelSource Selling
to Men, Selling to Women, Jeffery Tobias Halter
164
Editorial/Men Tables, rankings.Editorial/Women
Narratives that cohere.Editor-in-Chief,
Redwood Publications (UK)
165
Initiate PurchaseMen Study facts
features.Women Ask lots of people for
input.Source Martha Barletta, Marketing to
Women
166
P-l-e-a-s-e Read Fara Warner The Power of the
Purse
167
Cases! Cases! Cases!McDonalds
(mom-centered to majority consumer not via
kids)Home Depot (Do it everything!
Herself)PG (more than house cleaner)
DeBeers (right-hand rings/4B)AXA
FinancialKodak (women emotional centers of
the household)Nike (gt jock endorsements new
def sports majority consumer)AvonBratz (young
girls want friends, not a blond
stereotype)Source Fara Warner/The Power of the
Purse
168
WOMEN. DOMINATE. ECONOMIC. GROWTH.
169
Forget China, India and the Internet Economic
Growth Is Driven by Women. Headline, Economist,
April 15, 2006, Leader, page 14
170
10 UNASSAILABLE REASONS WOMEN
RULE Women make all the financial
decisions.Women control all the wealth. Women
substantially outlive men. Women start most of
the new businesses. Womens work force
participation rates have soared
worldwide. Women are closing in on same pay for
same job. Women are penetrating senior
ranks rapidly even if the pace is slow for
the corner office per se. Womens
leadership strengths are exceptionally well
aligned with new organizational effectiveness
value-added imperatives. Women are better
salespersons than men. Women buy almost
everythingcommercial as well as consumer
goods. So what exactly is the point of men?
171
One thing is certain Womens rise to power,
which is linked to the increase in wealth per
capita, is happening in all domains and at all
levels of society. Women are no longer content to
provide efficient labor or to be consumers with
rising budgets and more autonomy to spend.
This is just the beginning. The phenomenon will
only grow as girls prove to be more successful
than boys in the school system. For a number of
observers, we have already entered the age of
womenomics, the economy as thought out and
practiced by a woman. Aude Zieseniss de Thuin,
Financial Times, 10.03.2006
172
COROLLARY. EXCELLENCE. WOMEN.RULE.
173
AS LEADERS, WOMEN RULE New Studies find that
female managers outshine their male counterparts
in almost every measure TITLE/ Special
Report/ BusinessWeek
174
Womens Strengths Match New Economy Imperatives
Link rather than rank workers favor
interactive-collaborative leadership style
empowerment beats top-down decision making
sustain fruitful collaborations comfortable with
sharing information see redistribution of power
as victory, not surrender favor
multi-dimensional feedback value technical
interpersonal skills, individual group
contributions equally readily accept ambiguity
honor intuition as well as pure rationality
inherently flexible appreciate cultural
diversity. Judy B. Rosener, Americas
Competitive Secret Women Managers
175
TAKE THIS QUICK QUIZ Who manages more things
at once? Who puts more effort into their
appearance? Who usually takes care of the
details? Who finds it easier to meet new
people? Who asks more questions in a
conversation? Who is a better listener? Who
has more interest in communication skills? Who
is more inclined to get involved? Who
encourages harmony and agreement? Who has
better intuition? Who works with a longer to
do list? Who enjoys a recap to the days
events? Who is better at keeping in touch
with others?Source Selling Is a Womans Game
15 Powerful Reasons Why Women Can Outsell Men,
Nicki Joy Susan Kane-Benson
176
women.BOOMERS.GEEZERS.
177
!!!!!!!!!!!!!!!!! People turning 50 today have
more than half of their adult life ahead of
them. Bill Novelli, 50 Igniting a Revolution
to Reinvent America
178
7/13
179
Average of cars purchased per household,
lifetime 13Average of cars bought per
household after the head of household reaches
age 50 7Source Marti Barletta, PrimeTime Women
180
2014,000,000,000,000- 25,000,000,000,000
181
Subject Marketers StupidityIts 18-44,
stupid!
182
Subject Marketers StupidityOr is it 18-44
is stupid, stupid!
183
2000-2010 Stats18-44 -155 21(55-64
47)
184
BOOMERS.GEEZERS.MONEY.ALL.NOW.
185
We are the Aussies Kiwis Americans
Canadians. We are the Western Europeans
Japanese. We are the fastest growing, the
biggest, the wealthiest, the boldest, the most
(yes) ambitious, the most experimental
exploratory, the most different, the most
indulgent, the most difficult demanding, the
most service experience obsessed, the most
vigorous, (the least vigorous,) the most health
conscious, the most female, the most
profoundly important commercial market in the
history of the worldand we will be the Center of
your universe for the next twenty-five years.
We have arrived!
186
Boomers-Geezers-Womens TrifectaBuy/all
Wealth/all time left/ lots
Eclipse of males/retire-die
187
44-65 New Customer Majority 45 larger
than 18-43 60 larger by 2010Source Ageless
Marketing, David Wolfe Robert Snyder
188
Baby-boomer Women The Sweetest of Sweet Spots
for Marketers David Wolfe and Robert Snyder,
Ageless Marketing
189
Fifty-four years of age has been the highest
cutoff point for any marketing initiative Ive
ever been involved in. Which is pretty weird when
you consider age 50 is right about when people
who have worked all their lives start to have
some money to spend. Marti Barletta, PrimeTime
Women
190
Marketers attempts at reaching those over 50
have been miserably unsuccessful. No markets
motivations and needs are so poorly understood.
Peter Francese, founding publisher, American
Demographics
191
Peo-ple
192
EXCELLENCE. BEDROCK.TALENT.
193
Hire very good people!
194
We believe companies can increase their market
cap 50 percent in 3 years. Steve Macadam at
Georgia-Pacific changed 20 of his 40 box plant
managers to put more talented, higher paid
managers in charge. He increased profitability
from 25 million to 80 million in 2 years.
Ed Michaels, War for Talent
195
INVITE THEM TO JOIN US IN A JOURNEY TO EXCELLENCE!
196
In the end, management doesnt change culture.
Management invites the workforce itself to
change the culture. Lou Gerstner
197
Organizing Genius / Warren Bennis and Patricia
Ward BiedermanGroups become great only when
everyone in them, leaders and members alike, is
free to do his or her absolute best.The best
thing a leader can do for a Great Group is to
allow its members to discover their greatness.
198
Leaderships Mt Everest/Mt Excellencefree to
do his or her absolute best allow its
members to discover their greatness.
199
CQOChief quest-meister
200
EMPHASIZE THE SOFT SKILLS.
201
?
202
Q If it were your 50K lifes savings and my
50K, what sort of Waiters would we look
for?A Enthusiasts!
203
Build on strengths
204
The mediocre manager believes that most things
are learnable and therefore that the essence of
management is to identify ach persons weaker
areas and eradicate them. The great manager
believes the opposite. He believes that the most
influential qualities of a person are innate and
therefore that the essence of management is to
deploy these innate qualities as effectively as
possible and so drive performance. Marcus
Buckingham, The One Thing You Need to Know
205
53 53
206
Promise 1 Never, ever again will I evaluate
anyone using a standardized instrument devised
by a professional in inhuman Resources.
207
53 53
208
SO YOURE A PEOPLE PERSON? PROVE IT.
209
The leaders of Great Groups love talent and
know where to find it. They revel in the talent
of others. Warren Bennis Patricia Ward
Biederman, Organizing Genius
210
PARCs Bob Taylor Connoisseur of Talent
211
SO YOURE A PEOPLE PERSON? PROVE IT.
212
No matter what the situation, the great
managers first response is always to think
about the individual concerned and how things can
be arranged to help that individual experience
success. Marcus Buckingham, The One Thing You
Need to Know
213
We are a Life Success Company.Dave Liniger,
founder, RE/MAX
214
Do TALENT!
215
Les Wexner From sweaters to people!
216
Do TALENT!
217
new goal every game!Source Coach K
218
220 workdays 220 rostersSource Coach K
219
SO YOURE A PEOPLE PERSON? PROVE IT.
220
lt CAPEXgt People!
221
TP How to piss away 500,000 in one easy
lesson!!
222
SO YOURE A PEOPLE PERSON? PROVE IT.
223
PUT HR AT THE HEAD OF THE HEAD TABLE. BEST
PEOPLE. NOBLEST MISSION.
224
LIVE FOR TALENT!
225
Our MissionTo develop and manage talentto
apply that talent,throughout the world, for the
benefit of clientsto do so in partnership to
do so with profit.WPP
226
Internal brand promise!
227
Whats your companys EVP/IBP?Employee
Value Proposition, per Ed Michaels et al., The
War for Talent IBP/Internal Brand Promise per TP
228
EVP/IBP Remarkable challenge, rapid
professional growth, respect, satisfaction, fun,
stunning opportunity, exceptional reward, amazing
peer group, full membership in Club Adventure,
maximized future employabilitySource Ed
Michaels, The War for Talent TP
229
Brand Talent.
230
EXCELLENCE. BEDROCK.LEADERSHIP.9Ps.
231
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
232
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
233
People want to be part of something larger than
themselves. They want to be part of something
theyre really proud of, that theyll fight for,
sacrifice for , trust. Howard Schultz,
Starbucks (IBD/09.05)
234
Leader Job OnePaint Portraits of Excellence!
235
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
236
Nothing is so contagious as enthusiasm.
Samuel Taylor Coleridge
237
BZ I am a Dispenser of Enthusiasm!
238
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
239
The role of the Director is to create a space
where the actors and actresses can become more
than theyve ever been before, more than theyve
dreamed of being. Robert Altman, Oscar
acceptance speech
240
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
241
Its always showtime. David DAlessandro,
Career Warfare
242
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
243
You must be the change you wish to see in the
world.Gandhi
244
Questions What do others think of you? Are you
sure? What do you think of you? Are you
sure? What is your impact on others? Are you
sure? What is your impact on others? Are you
sure? What is your impact on others? Are you
sure? What are the little things you
(perhaps unconsciously) do that cause people to
shrivelor blossom? Are you sure? What do you
want? Are you sure? Are you aware of your
changing moods? Are you sure? How fragile is
your ego? Are you sure? Do you have a true
confidant? Are you sure? Do you perform brief
or not-so-brief self-assessments? Do you talk
too much? Are you sure? Do you know how to
listen? Are you sure? Do you listen? Are you
sure? What is your style of hashing things
out? Are you perceived as (a) arrogant, (b)
abrasive (c) attentive, (d) genuinely interested
in people, (e) etc? Are you sure? Are you
flexible? Have you changed your mind about
anything important in a while? Are you
comfortable-uncomfortable with folks on the front
line? Do you think youre in touch with the
pulse of things around here? Are You Sure?
Are you too emotional/intuitive? Are you too
unemotional/rational? Do you spend much time
with people who are new to you? Do you think
questions like this are so much BS?
245
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
246
Relentless One of my superstitions had always
been when I started to go anywhere or to do
anything, not to turn back , or stop, until the
thing intended was accomplished. Grant
247
Success seems to be largely a matter of
hanging on after others have let go. William
Feather, author
248
The most successful people are those who are
good at plan B. James Yorke, mathematician,
on chaos theory in The New Scientist
249
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
250
Leaders do people. Period. Anon.
251
Leaders SERVE people. Period. Anon.
252
Officers eat last!
253
Leaderships 10th P
Promotion
254
2 per Year/ 20 per Decade Excellence Legacy
255
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
256
"The reasonable man adapts himself to the world.
The unreasonable one persists in trying to adapt
the world to himself. Therefore, all progress
depends upon the unreasonable man. GB Shaw,
Man and Superman The Revolutionists'
Handbook.
257
Kevin Roberts Credo1.
Ready. Fire! Aim.2. If it aint broke ... Break
it!3. Hire crazies.4. Ask dumb questions.5.
Pursue failure.6. Lead, follow ... or get out of
the way!7. Spread confusion.8. Ditch your
office.9. Read odd stuff.10. Avoid moderation!
258
You do not merely want to be the best of the
best. You want to be considered the only ones who
do what you do. Jerry Garcia
259
Do one thing every day that scares you.
Eleanor Roosevelt
260
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
261
The greatest dangerfor most of usis not that
our aim istoo highand we miss it,but that it
istoo lowand we reach it.Michelangelo
262
On NELSON other admirals more frightened of
losing than anxious to win
263
PURPOSE.PASSION.Potential.Presence.Personal.P
ERSISTENCE.PEOPLE. Potent.Positive.
264
The 7Es
265
Exuberance! Energy!Empathy!Engagement!Empowerm
ent!Execution!Excellence!
266
The 1E
267
Excellence can be obtained if you ... care
more than others think is wise ... risk more
than others think is safe ... dream more than
others think is practical ... expect
more than others think is
possible. Source Anon. (Posted _at_ tompeters.com
by K.Sriram, November 27, 2006 117 AM)
268
"Life is not a journey to the grave with the
intention of arriving safely in one pretty and
well preserved piece, but to skid across the line
broadside, thoroughly used up, worn out, leaking
oil, shouting GERONIMO! Bill McKenna,
professional motorcycle racer (Cycle magazine
02.1982)
269
Ger-on-i-mo!
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