Personality Development Ms.Manisha Gunasekera Asst.Registrar/ Head of the Occupational Skills Dept. B.A (English), University of Peradeniya Trained at British Council to teach IELTS Reading for Post Graduate Diploma in International Relations - PowerPoint PPT Presentation

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Personality Development Ms.Manisha Gunasekera Asst.Registrar/ Head of the Occupational Skills Dept. B.A (English), University of Peradeniya Trained at British Council to teach IELTS Reading for Post Graduate Diploma in International Relations

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Title: Personality Development Ms.Manisha Gunasekera Asst.Registrar/ Head of the Occupational Skills Dept. B.A (English), University of Peradeniya Trained at British Council to teach IELTS Reading for Post Graduate Diploma in International Relations


1
Personality Development Ms.Manisha
GunasekeraAsst.Registrar/ Head of the
Occupational Skills Dept.B.A (English),
University of PeradeniyaTrained at British
Council to teach IELTSReading for Post Graduate
Diploma in International Relations
2
What is Personality ?
  • Personality makes humans different from each
    other
  • Everything what you are and how you do things
  • It is the way you dress, walk and talk
  • Smart or not

3
Definition of Personality
  • The deeply ingrained and relatively enduring
    patterns of thought, feeling and behavior
  • What is unique about an individual
  • The characteristics that make the individuals
    stand out

4
Determinants of Personality
  • Heredity
  • - Factors that were determined at conception
  • - Physical structure, facial attractiveness,
    gender, temperament etc.
  • - Influenced by who your parents were

5
  • Environment
  • Environmental factors that exert pressure on our
    personality formation are
  • -the culture in which we are raised
  • -early conditioning
  • -norms among our family
  • -friends social groups
  • -other influences

6
  • Situation
  • - An individuals personality although generally
    stable, does change in different situations

7
How to work with different personality types
8
Attributes of a Good Personality
9
Who has a Good Personality ?
  • Easy to move with
  • Fun to be with
  • Interesting
  • Appraised by the others
  • Self motivated
  • Value for every moment

10
Who has a Superior Personality ?
  • Pleasing
  • Pleasant
  • Persuasive

11
Everything about Superior Personality
  1. Posture
  2. Clothing
  3. Figure
  4. Self-confidence
  5. Behavior
  6. Smiling
  7. Communication

12
1. Posture
  • Your body speaks on behalf of you
  • Act like at Unique Person
  • The method
  • Hold your head and chest high
  • Keep your spine straight
  • Legs straight, together
  • Arms, hands either side
  • Sit on the 45 degree, legs together
  • No scratching , break dance
  • How to sneeze, cough
  • Walk straight ,arm movement

13
2. Clothing
  • Appropriate Attire
  • Lounge / Office
  • Smart Casual
  • Casual
  • Color
  • Clean
  • Ironed
  • Attractive

14
3. Figure
  • Height
  • Weight
  • Face
  • Hair
  • Nails
  • Smell

15
4. Self Confidence
  • Knowing what and when to do
  • Getting along without feeling superior or
    inferior
  • Knowing your abilities and limitations
  • Actions
  • How to greet
  • Hand shake
  • Thanking
  • Conclusion

16
5. Behavior
  • Positive
  • Aggressive
  • Slow
  • Negative
  • Aggressive
  • Slow
  • Neutral

17
6.Smiling
  • Human is the only animal who can smile
  • Need not to train to smile because it is the
    programmed behavior
  • We are born with a smile, babies can smile as
    much as 02 days
  • It is easier to smile than frown, since it uses
    06 muscles instead 18

18
How to Improve Smiling
  • Put up sign boards
  • Beware! You are now entering in to a highly
    infectious area of smiling
  • Human is the only living thing in the whole world
    that can smile. Are you human
  • Live long without an additional cost , smile
    throughout the life time
  • Smiling is the best infection in the world so
    spread it fast

19
7. Communication
20
Ship the Sailor
21
What is Effective Communication?
  • Sending a message that is
  • well understood by the receiver,
  • as intended by the sender

22
Principles of Communication
  1. Active listening
  2. Words
  3. Tone
  4. Non Verbal
  5. Telephone

23
A. Active Listening
  • Eye contact
  • Dont disturb the flow
  • Show interest with appropriate facial movements
  • Paraphrase make sounds of understanding
    encouragement

24
B. Words
  • Language
  • Clear
  • Simple
  • Suitable
  • Good words
  • Bad words

25
C. Tone
  • Full option
  • Caring
  • Confident
  • Authoritative
  • Suitable

26
D. Non Verbal
  • Presentation
  • Posture
  • Eye contact
  • Breathing
  • Associated movement

27
E. Telephone
  • Most important equipment
  • for the life of an organization as air to
    humans.
  • Most sensitive equipment
  • Can break or make the organization in seconds
  • Mostly used equipment
  • More situations
  • Needs continues improvement
  • New technology

28
E. Telephone
  • Preparation
  • Using
  • Review

29
E. Telephone Preparation
  • Equipment
  • Know your telephone
  • Use all the facilities
  • Seek for more facilities
  • Support Documents
  • Note book, Pencil
  • Information list people, places, services
  • Emergency numbers
  • TP. Protocol
  • Before dialing a number
  • Have the correct number
  • Have the necessary documents in hand
  • Know the name and the designation of the person
  • Importantly how to address him
  • Write down the questions you want to ask

30
E. Telephone Using
  • DOs
  • If you answer the phone answer within three rings
  • Greet appropriate time good day !
  • Identify your self name , designation ,
    institution
  • Tell the delays That line is busy sir , could
    I call You back?
  • Then ask for the person you need to contact

31
E. Telephone -Using
  • DOs
  • Follow the guideline
  • If there is a delay , give your number to contact
  • Thank the person
  • Use the best tone Fairy Nurse to a the devil
  • Always smiling , cheerful face

32
E. Telephone Using
  • Good day ! This is Government hospital A,
    Admission unit , I am Nanda , I am an attendant
    , May I help you Sir / madam !
  • Yes sir, can you hold on a second please!....Sir
    she is with a patient may take more than15
    minutes can I take a message please.
  • I am extremely sorry sir, according to the
    hospital policy, we are not allowed give patient
    details by Telephone and you can visit the
    hospital and get necessary information. My
    number is 077332451 please call me when you are
    in the hospital , thank you!

33
E. Telephone Using
  • Donts
  • Ask who is speaking
  • Leave the line open
  • Unattainable promises
  • Eat drink or chew
  • Lose your temper
  • Rude on termination like Slamming the phone

34
E. Telephone Reviewing
  • Self recording
  • Group recording
  • Routine checks
  • Listen carefully
  • Tone , words used, start end , greetings
  • Tone of the reviver
  • How could you do it better ?
  • Follow the protocol
  • Continuous improvement

35
Communication with patients
36
How to communicate with different types of
personalities
37
Basic Dining Etiquette
38
Instructions
  • Sit down and claim your property
  • Never do anything until the host does it first
  • Your plate is in the center
  • Knives and spoons are on your right
  • Forks and napkin on the left
  • Liquids go to your right
  • Solids go on your left

39
  • Use your utensils correctly
  • Use your utensils from the outside in
  • If you are not sure what to do, wait and see what
    your neighbor does
  • Never let any utensils, once used, ever touch the
    table again
  • Do not put the entire soup spoon in your mouth

40
Eat Properly
  • Posture
  • Passing
  • Salt and pepper
  • Embarrassing moments

41
  • If you spill something, dont make a big deal of
    it
  • If you are not sure whether or not you can eat
    something with your fingers, just use a utensil

42
Donts
  • Dont grab food
  • Dont talk with your moth full
  • Chew with your mouth closed and no noise
  • Excuse yourself if you get up to go somewhere
  • Dont pick something out of your teeth
  • Dont leave lipstick smears on anything

43
Thank You !Have a Nice Day!
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