RYKO Car Wash Training - PowerPoint PPT Presentation

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RYKO Car Wash Training

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RYKO Car Wash Training How To Operate and Sell Your RYKO Wash – PowerPoint PPT presentation

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Slides: 19
Provided by: SteveD186
Learn more at: http://mail.ryko.com
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Tags: ryko | car | training | videos | wash

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Title: RYKO Car Wash Training


1
RYKO Car Wash Training
  • How To Operate and Sell Your RYKO Wash

2
How To Operate The Car Wash
  • Purchase The Wash - Cashier Or MPD
  • Enter The Code
  • Deposit Cash
  • Drive Into The Wash Bay
  • Stop On The Bay Treadle Plates
  • Receive the Car Wash
  • Exit When The Green Exit Light Comes On

3
Daily Maintenance
  • Walk Through The Wash Bay
  • Throw Away Debris, Bottles, Cans and Trash
  • Look For Broken Parts On The Machine
  • Look At Brushes / Washers For Foreign Objects
  • Watch A Car Go Through And Get A Wash
  • Wash Your Own Car

4
Daily Maintenance
  • Make Sure There Is Soap And Wax On The Vehicle
  • Check For Odor From The Reclaim System
  • Check The Bay Floor For Standing Water
  • Look At The General Condition of The Wash Bay

5
Daily Maintenance
  • Make Sure The Car Wash Menus Are Displayed
  • At The Coin Box
  • At The Counter
  • On The MPD
  • Check The Machine Diagnostics For An Error Code

6
Daily Maintenance Summary
  • Walk Through The Wash Bay
  • Wash Your Car
  • Clean Up Any Trash
  • Make Sure Menus Are Displayed
  • Check For Soap And Wax
  • Look At The General Condition of
  • Check Diagnostic Codes

7
How to Sell The Car Wash
  • Ask the Customer If They Would Like A Car Wash
    Today!
  • Ask The Customer If He Would Like The Premium
    Wash
  • Nice Day For A Car Wash - You Get A Discount
    Since You Purchased
  • Would You Like To Try Our New Car Wash Today? ...

8
How To Sell The Car Wash
  • Do You Have One of Our Punch Cards
  • Are You A Member of Our Car Wash Club
  • Have You Tried Our New Touch Free
  • Have You Tried Our New FoamBrite
  • Have You Tried Our New Velvet Touch..

9
How To Sell The Car Wash
  • Would You Like A Car Wash, It Looks Like The Line
    Is Really Short Right Now!
  • How About A Premium Wash Today?
  • Would You Like A Wash With A Wax And Dry?
  • Would you Like The Special Today On A Car Wash?

10
How To Sell The Car Wash
  • Study The Menu
  • Know The Names of The Different Washes
  • Be Ready To Explain The Differences Quickly!
  • Try The Different Washes When You Run Your Car
    Through
  • You Are The Expert Your Customer Will Rely On
    Your Advice!

11
How To Sell The Car Wash
  • Ask The Customer If They Want One! Its
    Important!
  • Your Customer May Honestly Forget To Buy One.
  • A Car Wash Is Good For The Car!
  • Customers Appreciate The Convenience
  • Todays Car Washes Do a Good Job!
  • The Car Wash Is a Good Profitable Item To Sell.

12
Handling Customer Objections
  • Does It Have Those Bristles That will Scratch My
    Car?
  • OH, Our Wash Is The New (Touch Free Velvet
    Touch, FoamBrite,) Wash. Its The latest
    Technology in Car Washing. Youll Love it. J
  • Show Them The FoamBrite Brochure
  • Its Raining Today
  • The Wash Ticket Is Good For 14 days...

13
Handling Customer Objections
  • No, Im In A Hurry
  • The Wash Ticket Is Good For.
  • No, I Just Got My Car Washed.
  • The Wash Ticket is Good For
  • No, It looks Like Its Going To Snow
  • The Wash Ticket is Good For
  • What Other Objections Do You Hear?
  • What Are Some Of Your Other Answers?

14
Customer Complaints
  • My Car Didnt Come Clean
  • Run The Car Through The Wash Again
  • Explain That Not All Parts Of The Car...
  • Your Wash Damaged My Car
  • Go Out And Look At The Car If You Can.
  • Try To Determine How The Wash Could Have..
  • Verify The Wash Is Operating Properly
  • Explain To The Customer What Most Likely Happened
  • Write Up The Proper Report
  • Contact RYKO Representative
  • Take Photographs

15
Customer Complaints
  • I Didnt Receive The Wash I Paid For
  • Run Them Through The Wash Again
  • The Wash Broke Off My Antenna
  • Was The Power Antenna Down?

16
Car Wash Training Review
  • How To Operate the Wash
  • Daily Maintenance
  • How To Sell The Wash
  • Handling Customer Objections
  • Handling Customer Complaints

17
Car Wash Training Review
  • Your Customers will Love a Well Managed Car Wash
  • You Must Ask The Customer To Buy
  • Todays Car Washes Do a Much Better Job
  • Touch Free
  • Velvet Touch
  • FoamBrite

18
RYKO Manufacturing Co.
  • How To Operate and Sell Your RYKO Car Wash
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