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Towards a Virtual Institute for Research into eGovernment

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Title: Visit Afternoon Author: David Williams Last modified by: Tony Elliman Created Date: 2/6/1998 12:37:15 PM Document presentation format: On-screen Show – PowerPoint PPT presentation

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Title: Towards a Virtual Institute for Research into eGovernment


1
Towards a Virtual Institute for Research into
eGovernment
  • Prof. Zahir Irani Dr Tony Elliman
  • Information Systems Evaluation and Integration
    Group
  • School of Information Systems, Computing
    Mathematics
  • Brunel Business School

2
Agenda
  • Some Background to VIEGO
  • VIEGO Research Project
  • Rational
  • How it will work
  • Aim and Objectives
  • Project Timeline
  • VIEGO Phase 1 Results
  • Workshops
  • Terminology
  • Emerging Themes

3
Information Systems _at_ Brunel
  • Largest IS department within the EU
  • 53 Academic Staff (8 Professors)
  • Plus 15 Research 22 Visiting staff
  • 14 Research centres gt100 PhD students
  • RAE grade 5 (international standing)
  • Main Research Themes
  • Information Systems
  • People Interactivity
  • Software Technologies Modelling

4
  • Information Systems Evaluation integration
    group
  • 2000 to increase organisational efficiency and
    effectiveness, through an increased understanding
    of IT/IS impact on human and organisational
    processes
  • Core group Prof Zahir Irani 4 other academic
    staff
  • eGovernment Integration Systems Evaluation
  • 2004 to better understand the issues surrounding
    eGovernment and provide a realistic insight into
    eGovernment infrastructure planning
  • EPSRC funded research network grant GR/T27020/01
  • 13 universities and 18 industrial or public
    sector partners

5
VIEGO The Rational
  • -gt 2005 7.4bn spending on implementation
  • time to think
  • time to take stock
  • Areas like eGovernment demand multidisciplinary
    input from several places
  • Bringing together interested parties in an
    effective research team
  • A comprehensive set of eGovernment research
    themes and work packages
  • A Virtual eGovernment Research Institute.

6
How it will work
A set of connected projects spanning research
strands. Each project contributes to several
strands of research.
7
Objectives
  • Regional meetings and workshops
  • To defining key socio-technical research themes.
  • With appropriate stakeholdersI.e. with the
    knowledge, needs and experience.
  • To develop a consolidated series of
    recommendations for a coordinated programme of
    research.
  • To facilitate cross fertilisation of eGovernment
    knowledge.

8
Timeline
  • eGovernment enablement completed in 2005.
  • Achieving major and innovative change by 2010.
  • Significant enabling research needed before 2010.
  • EPSRC decision to fund a virtual institute in
    2007.
  • 2006 Consultation on Research Agenda DONE
  • End 2006 Formation of the Virtual Institute
  • Mid 2007 EPSRC funding review
  • 2007 to 2011 Research within the Virtual
    Institute

9
Participation
  • 5 Workshops (free lunch!)
  • London, Cardiff, Manchester, Edinburgh, London
  • Participant Led
  • Brainstorm ideas then refine questions
  • Grounded theory analysis of record

10
Typical initial questions
11
VIEGO Results A Picture
95 different research questions or issues
12
Terminology!!
What is eGovernment?
  • 1990s-2000(ish)
  • Government on the Web (Internet)
  • Information Services Democracy
  • 2001-2005
  • Connected (Networked) Government
  • Divisions G2C, G2G and G2B
  • Multi-channel Delivery (add call centres)
  • 2005
  • Transformation, efficiency effectiveness

13
e-Government in VIEGO
  • the use or provision of ICT, to support
  • public services
  • democratic participation, and
  • public policy making.
  • VIEGO excludes
  • e-Health
  • e-Learning
  • Military services

14
Other Terminology Problems
  • eParticipation, eDemocracy eServices
  • Where does eProcurement fit in?
  • Coordination Integration
  • across functions
  • from front to back office
  • across levels of government
  • Engagement Take-up
  • User participation in IS design?

15
Technological Concerns
  • Need for flexible scalable technology.
  • Impact of technology on stakeholders.
  • Shared services
  • Coordination, Integration Standards
  • Access, privacy and security.
  • Identification and authentication.

16
Sociological Concerns
  • Engagement between
  • citizens
  • government authorities
  • other stakeholders
  • A need for a citizen-centric processes.
  • Take up of electronic services
  • incentivisation
  • Diversity of different socio-economic citizen
    groups

17
Organisational Concerns
  • Interaction
  • between and across government departments
  • Political engagement
  • What is the mandate for technology?
  • Coordination and Ownership
  • of projects and operations
  • Project management
  • of eGovernment initiatives
  • Management of risk and knowledge
  • optimising and learning from experience
  • Metrics
  • evaluating organisational performance and
    capabilities

18
Summary
  • Sustainability
  • Change and the need for flexible systems that can
    adapt with demand.
  • Co-ordination and integration at all levels, from
    policy and RD through to exploitation.
  • Lack of participation and change resistance from
    all stakeholders.
  • Other points
  • Building and maintaining a body of knowledge.
  • Shared access integration of infrastructure.
  • Addressing the UKs rich cultural diversity.
  • Security, Privacy, Trust, and Identity management.

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