Value Stream Management for Lean Healthcare - PowerPoint PPT Presentation


Title: Value Stream Management for Lean Healthcare


1
Value Stream Management for Lean Healthcare
  • IDM 404 Spring 2015
  • Lean Six Sigma Terminology

SOURCES Minitab 15 Help Guide The Lean
Healthcare Pocket Guide XL (2008) Authors
Debra Hadfield, RN MSN and Shelagh Holmes,
RN Value Stream Management for Lean Healthcare
(2009) Authors Don Tapping, Sue Kozlowski ,
Laura Archbold , and Todd Sperl
2
Lean Six Sigma Terms 1
  • Voice of the Customer (VOC)
  • Internal customer, external customer
  • 5S
  • 5 Whys
  • Cause and Effect Diagram
  • Histogram
  • Flowchart
  • Check sheet
  • Six Sigma
  • Spaghetti Diagram
  • Standard Work

3
Lean Six Sigma Terms 2
  • JCAHO
  • JIT FIFO PDCA DMAIC
  • Balanced Scorecard
  • Continuous flow
  • Cycle time,
  • Takt time
  • Document tagging
  • Current state map, Future state map
  • Root cause , RCA
  • Upstream, downstream
  • Value stream, value stream map

4
Lean Six Sigma Terms 3
  • Kaizen, kaizen blitz
  • Kanban
  • Leveling, line-balancing
  • Mistake proofing (poka-yoke)
  • Observation guide
  • Pareto chart
  • Process, Process map
  • Queue time
  • Visual control
  • Waste, waste walk, waste audit
  • Work load balancing

5
VSM Text Glossary Definitions 1
  • Spaghetti diagram standard symbols used to
    trace the path of a part, document (electronic),
    person or service through all its phases
    INCORRECT See Text pages 113, 277
  • Flow chart -- Standard symbols used to visually
    represent a type of operation, process, and/or a
    set of tasks to be performed. Synonymous with
    process map See Text page 109
  • Process map Standard symbols used to represent
    a process in detail. It will provide a detailed
    visual listing of all the major and sub-steps in
    a process See Text page 114
  • Value stream map A visual representation of the
    material, work, and information flow, as well as
    the queue times between processes for a specific
    customer demand See Text pages 99, 100,102, 103,
    106, 107

6
VSM Text Glossary Definitions 2
  • Root cause the origin or source of the problem
  • Root Cause Analysis (RCA)
  • Quality tools such as Brainstorming, Cause and
    Effect Diagram, and 5 Why Analysis can be used to
    help understand the root cause of the waste
    (Page 147)
  • Cause and Effect Diagram a visual
    representation of the various factors affecting a
    process
  • Fishbone Diagram Same as Cause and Effect
    Diagram
  • Ishikawa Diagram - Cause/Effect Diagram (See
    Text page 150)
  • Upstream
    Downstream

  • Process flow
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Value Stream Management for Lean Healthcare

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Value Stream Management for Lean Healthcare IDM 404 Spring 2015 Lean Six Sigma Terminology SOURCES: Minitab 15 Help Guide The Lean Healthcare Pocket Guide XL (2008 ... – PowerPoint PPT presentation

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Title: Value Stream Management for Lean Healthcare


1
Value Stream Management for Lean Healthcare
  • IDM 404 Spring 2015
  • Lean Six Sigma Terminology

SOURCES Minitab 15 Help Guide The Lean
Healthcare Pocket Guide XL (2008) Authors
Debra Hadfield, RN MSN and Shelagh Holmes,
RN Value Stream Management for Lean Healthcare
(2009) Authors Don Tapping, Sue Kozlowski ,
Laura Archbold , and Todd Sperl
2
Lean Six Sigma Terms 1
  • Voice of the Customer (VOC)
  • Internal customer, external customer
  • 5S
  • 5 Whys
  • Cause and Effect Diagram
  • Histogram
  • Flowchart
  • Check sheet
  • Six Sigma
  • Spaghetti Diagram
  • Standard Work

3
Lean Six Sigma Terms 2
  • JCAHO
  • JIT FIFO PDCA DMAIC
  • Balanced Scorecard
  • Continuous flow
  • Cycle time,
  • Takt time
  • Document tagging
  • Current state map, Future state map
  • Root cause , RCA
  • Upstream, downstream
  • Value stream, value stream map

4
Lean Six Sigma Terms 3
  • Kaizen, kaizen blitz
  • Kanban
  • Leveling, line-balancing
  • Mistake proofing (poka-yoke)
  • Observation guide
  • Pareto chart
  • Process, Process map
  • Queue time
  • Visual control
  • Waste, waste walk, waste audit
  • Work load balancing

5
VSM Text Glossary Definitions 1
  • Spaghetti diagram standard symbols used to
    trace the path of a part, document (electronic),
    person or service through all its phases
    INCORRECT See Text pages 113, 277
  • Flow chart -- Standard symbols used to visually
    represent a type of operation, process, and/or a
    set of tasks to be performed. Synonymous with
    process map See Text page 109
  • Process map Standard symbols used to represent
    a process in detail. It will provide a detailed
    visual listing of all the major and sub-steps in
    a process See Text page 114
  • Value stream map A visual representation of the
    material, work, and information flow, as well as
    the queue times between processes for a specific
    customer demand See Text pages 99, 100,102, 103,
    106, 107

6
VSM Text Glossary Definitions 2
  • Root cause the origin or source of the problem
  • Root Cause Analysis (RCA)
  • Quality tools such as Brainstorming, Cause and
    Effect Diagram, and 5 Why Analysis can be used to
    help understand the root cause of the waste
    (Page 147)
  • Cause and Effect Diagram a visual
    representation of the various factors affecting a
    process
  • Fishbone Diagram Same as Cause and Effect
    Diagram
  • Ishikawa Diagram - Cause/Effect Diagram (See
    Text page 150)
  • Upstream
    Downstream

  • Process flow
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