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Quality%20Management%20Systems

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Title: Total Quality Management Author: davissj Last modified by: sai Created Date: 10/15/2013 3:48:12 PM Document presentation format: On-screen Show (4:3) – PowerPoint PPT presentation

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Title: Quality%20Management%20Systems


1
Quality Management Systems
  • By
  • Sarah Davis
  • Jeevitha Nayini

2
MMs Activity
  • Divide students into groups
  • Each team gets a package of MMs
  • Evaluate the quality of the product
  • Consistency
  • Weight
  • Appearance
  • other findings

3
MMs problems internally
  • Complaints of not enough green MMs
  • Night managers passing quality checks that
    wouldnt pass with the day shift
  • Suppliers are not getting shipments on time
  • MMs are melting on one of the lines because the
    machine is getting to hot from continual use
  • The logo is barely legible on one of the lines
    making some MMs hard to read

4
MMs Review
  • What did we learn about our product?
  • Problems ?
  • What parts of the product well done?

5
What is quality management (QMS)?
  • What does an organization need to fulfill to
    obtain QMS?
  • How can we achieve quality management ?
  • Have you heard of programs that will help with
    QMS?

6
  • ISO 9000
  • The International Standard for quality management
    systems

7
The Eight Principles ISO 9000s Basis
  1. Customer Focus
  2. Leadership
  3. Involvement of people
  4. Process Approach
  5. System Approach to management
  6. Continual improvement
  7. Factual Approach to Decision Making
  8. Mutually beneficial supplier relationships

8
  • Group activity
  • How can we make the customer to focus towards our
    organization?

9
Customer Focus
  • Understands the customers needs.
  • Meet the customers requirements.
  • Strive to exceed the customers expectations.

10
Leadership
  • Establish unity of purpose and organizational
    direction and provide an environment that
    promotes employee involvement and achievement of
    objectives.

11
Group activity
  • Do you think the employees should involve in
    every aspect for the success of an
    organization? Why?

12
Involvement of people
  • Take advantage of fully involved Employees, Using
    all their abilities for the benefit of the
    organization

13
Process Approach
  • Recognize that things accomplished are the
    results of processes and that processes along
    with related activities and resources must be
    managed.

14
System Approach to Management
  • The multiple interrelated processes that
    contribute to the organizations effectiveness
    are a system and should be managed as a system.

15
Group activity
  • How can we maintain the consistency in an
    organization?

16
Continual improvement
  • Continual improvement should be a permanent
    objective applied to the organization and to its
    people, processes, systems, and products.

17
Group Activity.
  • What are the approaches we can take while
    decision making??

18
Factual Approach to Decision Making
  • Decisions must be based on the analysis of
    accurate, relevant and reliable data and
    information.

19
Mutually Beneficial supplier relationships
  • Both the organization and the supplier benefiting
    from the others resources and knowledge results
    in value for all.

20
Group activity
  • Do you think there is any specific operating
    principle behind the success of an organization??
    What is the principle?

21
Plan - Do- Check-Act ISO 9000s Operating
Principle
  • Plan Establish objectives and develop the plans
    to achieve them
  • Do Put the plans into action.
  • Check Measure the results of the action that
    is, the planned action working, or were the
    objectives met?
  • Act (or Adjust) Learn from the results of the
    check step, make any necessary changes to the
    plans, and repeat the cycle.

22
So what are some ISO 9000 specifics?
23
  • Differences????
  • Similarities ????

24
Back to MMs
  • What problems can be fixed using TQS and which
    can be fixed using ISO 9000?

25
MMs problems internally
  • Complaints of not enough green MMs
  • Night managers passing quality checks that
    wouldnt pass with the day shift
  • Suppliers are not getting shipments on time
  • MMs are melting on one of the lines because the
    machine is getting to hot from continual use
  • The logo is barely legible on one of the lines
    making some MMs hard to read

26
To chose ISO 9000 or Not Too
  • To create or improve a quality management system
    that will be recognized worldwide? Y or N
  • To improve company teamwork throughout the
    organization? Y or N
  • To improve product or service quality or
    consistency of quality? Y or N
  • To have more freedom through control? Y or N
  • To improve competitive posture and customer
    satisfaction? Y or N

27
  • In conclusion, the International Standard
    Organization can be a huge asset to Quality
    management but is not a expectable replacement.
    It will however go a long way in showing your
    prospective customers that you are going the
    extra mile for their happiness and business.

28
  • References

David L. Goetsch and Stanley B. Davis, Quality
Management for Organizational Excellence
Introduction to Total Quality (6th edition),
Prentice-Hall NJ, 2010. http//the9000store.co
m/ISO-9000-registered-companies.aspx
http//www.brighthubpm.com/monitoring-projects/4
7485-explaining-total-quality-management-tqm/ htt
p//www.ehow.com/how_7627367_use-mms-teach-quality
-management.html http//www.businessballs.com/dti
resources/quality_management_systems_QMS.pdf
29
  • Thank you
  • THE END
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