NDOC

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NDOC

• Two-Way Radio Etiquette

DONT SOUND UNPROFESTIONAL!!
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Why Do we need Etiquette on the Radio?

• In this era of communication, any person may own
  and operate a scanning devise that will allow
  them to listen to radio traffic inside a prison
  setting.
• If you communicate in an unprofessional manner,
  the whole department then becomes unprofessional.

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What is a Two-Way Radio?

• Technically, it is known as a portable
  transceiver as it operates on batteries and is
  capable of transmitting and receiving on specific
  frequencies

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This is What you are Looking For
We call them Portable Radios
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Orientation

• Antenna
• Power/Volume
• Channel Selector
• Speaker
• Key (push-to-talk)
• Microphone
• Battery

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Orientation/Top View

• Emergency Button (Orange)
• Channel Selector
• Front
• Power/Volume

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External Hand-set
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Battery
Installs onto the back of the devise
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Using a Portable Radio

• Make sure radio works
• Conduct radio check
• Secure radio in proper holster
• Be professional

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5 Steps to Success

• Engage Brain
• Form a Concise Thought
• Key the Microphone
• Pause Briefly
• Articulate your Message

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Things to remember

• Key mic. and count to two then talk
• (Dont count to two out loud)
• Speak clear
• Turn out of the wind
• Speak loud but do not yell
• Do not use 10 codes

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DOS

• Be Professional - business use only
• Have something worthwhile to say
• Be brief and to the point
• Listen before you begin your transmission
• Engage brain before mouth
• Remember - everyone can hear you
• Speak directly and clearly in plain English
• Acknowledge the receipt of all messages

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DONTS

• Dont Step on others transmissions
• Dont talk too much
• Dont use profanity or joke around
• Dont lose the radio
• Dont shout into the radio
• Dont turn the volume to max
• Remain calm and speak clearly
• Remember the radio is not a telephone

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Brevity is Important

• Officer down - (Imminent Danger)
• Man down - (Injured Inmate)
• Need Back-Up - (Potential of Danger)
• Need Assistance - (Non-emergency)

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Calling for Assistance

• Consistency is important.
• Repeat assistance call two times.
• Indicate any special instructions.
• I.e. staff needed, where to enter, restraint,
  medical required, etc.
• When situation is under control, communicate an
  All Clear.

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Confidentiality

• Keep staffs names off the radio
• Keep inmates names off the radio (if possible)
• Inmates Public can hears transmission
• Can compromise security

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Manners and Decorum

• Never Use
• Profanity
• Jokes
• Names
• Insults

• Always be
• Courteous
• Professional
• Clear
• Concise

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• Radios are meant to be used only for the safe and
  secure operation of the facility and every
  communication should be treated as though it were
  going into a log