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Wireless, Voice, Desktop Video, and BYOD Implications for the IBM Internal Network Integrated Communications

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Title: Wireless, Voice, Desktop Video, and BYOD Implications for the IBM Internal Network Integrated Communications & Networking Community of Practice Teleconference ... – PowerPoint PPT presentation

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Title: Wireless, Voice, Desktop Video, and BYOD Implications for the IBM Internal Network Integrated Communications


1
Wireless, Voice, Desktop Video, and BYOD
Implications for the IBM Internal
Network Integrated Communications Networking
Community of Practice Teleconference Series
BT/IT Office of the CIO Shannon Kurtz, Global
Campus and Wireless Networks Andy Massey,
Infrastructure Service Management Manager for
IMT SPGI

2
The IBM Environment
  • The IBM Network
  • 20,000 Routers, switches, firewalls
  • 14,000 wireless LAN access points
  • 365,000 wireless LAN subscribers
  • 350,000 remote access users
  • 2099 Terabytes WAN traffic per month
  • Network Drivers
  • 500,000 employees globally
  • 800 Office locations
  • Presence in 170 countries
  • Security Controls
  • 1.3M laptops/desktops in total
  • 30,000 Blackberry smart phones via enterprise
    BES
  • 225,000 IP hard phones at 337 sites
  • 2.4B minutes of audio conferencing annually
  • 10,000 shared networked printers
  • 600M printed pages annually
  • Bandwidth to support 100 immersive video conf
    rooms

2
3
EXECUTIVE SUMMARY NETWORK STRATEGY FOR 2011-2015
Mission Maintain IBMs global network as a
foundational element of a Globally Integrated
Enterprise. Enhance alignment with global
strategic data centers and meet access
requirements of a global workforce as well as
partners, suppliers, and customers. Respond to
increasingly sophisticated security threats while
reducing overall security costs.
State of Network in 2011
State of Network in 2015
  • Top Core Infrastructure Services Initiatives
  • Deploy High Speed Core and Server Access and
    implement network virtualization as a part of the
    replacement of End of Life LAN equipment.
  • Upgrade Wireless LAN for greater capacity,
    addition of 802.11n, and migrate to
    controller-based technologies for enhanced
    security, reliability, and capacity.
  • Deploy IPv6 to meet industry requirements for
    customer/partner access and product support.
  • Deploy WAN Acceleration technology to improve
    performance and reduce demand growth.
  • Top Metrics Describing the End State
  • LAN hardware refreshed in the core, server, and
    wireless access areas for improved capacity and
    stability
  • WAN traffic grows to over 5000 Terabytes per
    month with expanded coverage to meet expansion
    into GMU
  • Operational service levels improved through
    equipment refresh and completion of Blue Sky
    transition
  • New services can be introduced to the network
    through better technology and process integration
    with ATT
  • Top Metrics Describing the Initial State
  • Global LAN network with aged devices
  • - 20K Routers, switches, firewalls
  • - 14K Wireless Access Points
  • - 16K End of Life by 2015
  • Global WAN carries 2099 Terabytes of traffic per
    month
  • Operational service levels generally meeting
    needs
  • Deployment of new services delayed by Blue Sky
    transition
  • Top Underlying Beliefs and Assumptions
  • The Network infrastructure is a key foundation
    for IBM as a globally integrated enterprise, and
    must meet the diverse needs for connecting
    employees, customers, and suppliers/partners to
    IBM services and applications.
  • The network provides integrated security services
    as a component in the enterprise security
    architecture through access control,
    authentication, flow management, and malware
    prevention.
  • Network traffic growth will continue, driven by
    increases in customers and employees, richer
    media, and the addition of smarter devices to the
    network.
  • Network service rates will continue to decline to
    partially offset growth in demand, based on cost
    improvements in hardware/software components as
    well as bandwidth.

3
4
Wireless Focus for Client Growth
  • Smartphones outpacing laptops for new purchases
    in consumer market
  • Enterprise Smartphone offerings being established
    to support secure access to IBM applications and
    Internet - Notes Traveler (iNotes), Sametime Web,
    W3
  • 250K Smartphone Offering users expected
  • Smartphones in IBM offices will naturally connect
    to the IBM WLAN first (instead of cellular), if
    available

IBM Wireless enhancements in support of Client
Growth...
  • Complete dual-band 802.11n coverage using newer
    Controller based technology
  • Dual-band for improved performance in mixed
    environments 802.11b/g, 802.11a, 802.11n
  • 802.11n for up to 300 Mbps throughput
  • Controller wireless for fast roaming, improved
    setting management and optimization
  • Automatic RF interference detection and
    adjustment
  • Increase IP address capacity
  • New site surveys for optimal WAP placement and
    settings
  • Internet Connect (wireless Internet hotspot) in
    conjunction with IBM Wireless
  • May require User Access layer upgrades for Power
    over Ethernet (PoE) and 1G WAP uplinks
  • Simplify Wireless / Improve Client Experience
  • Sunset B radio and WEP and WPA-TKIP encryption
    support
  • Migrate to digital certificates leveraging IBM
    internal certificate authority for client
    authentication

As market solutions mature, incorporate newer
protocols and settings voice and real-time
applications
5
IBM Voice and Communications Strategy
6
Voice Comparison Strategic Considerations
Voice Landscape Will Change Significantly Over
Next 24 Months
  • Voice (and video) integral to wide range of user
    capabilities
  • Well integrated, seamless and must be globally
    available
  • Significant new vendor UcaaS cloud based
    offerings

UC applications
Team Collaboration service
Conference scheduling
Social Networking service
Phone presence
e-mail and Calendaring service
Unified Messaging
IM and Presence service
Phone presence
UC integration
Web Conferencing service
Ad-hoc conferencing
Tablets
Integrated Video
Desktop Video Conferencing service
Unified Messaging service
Integrated Audio and Presence
Enterprise Telephony service
Mobile/ Smart phones Desk phones Conference phones Work station Soft phone
Audio Conferencing service
People and Devices
Real Time Infrastructure
Integrated UC and Social Applications
7
Business requirements, have been distilled into
over-arching strategic principles and mapped onto
our framework
Simplified work place services framework
Key strategic principles
  • Unifiy communications and collaboration
  • Voice (and video) integral to wide range of user
    capabilities
  • Well integrated, seamless and must be globally
    available
  • Support social collaboration applications
  • Information-Centric Infrastructure Management
  • Manage and optimize current service offerings
    forecast future conditions model and predict the
    impact of changes
  • Minimise IBM Infrastructure
  • Shift to mobile technology enables reduction of
    fixed infrastructure in IBM sites
  • Shift to use services in cloud model can reduce
    fixed infrastructure
  • Limit IBM infrastructure to high value add
    capabilities
  • One Phone / Identity Concept
  • Match the IT tools to the work that the employee
    needs to perform
  • Increase employee ease of use and productivity
  • Reduce Total Cost of Ownership (TCO)

8
We are developing Information Centric
Infrastructure Managementeverything we do will
be information based
Yesterday's Question What would you do with
this data? Today's Question How can we be
prepared to make the informed decisions we will
need to make in the future?
Questions
Decisions
Information
Investment Planning and Business Cases
Service Life Cycle strategy, design, transition,
operation, and continual improvement
End User Support
Dashboards
Policy Based Call Route Optimization
Networks
Cost
Consumption
Business Analytics Center of Competency
Analysis
User Context
Service Provisioning
User Demographics
Vendors
Inventory
Social Data
Capacity Management
Contract Thresholds
Users' Opinions
History, Trends
Policy Based Call Routing Automation
Personas
Quality Management
Equipment Config
End Point Context
Descriptive Data
Life Cycle Management
  • All types of data are inter-related
  • GAC quality involves many vendors and networks
  • Vendor performance includes cost and quality
  • Human cost of problems in voice/video

Information-dependent Processes Planning Investm
ent Mgt Capacity Mgt Quality Mgt Performance
Mgt Life Cycle Mgt EUS Mgt User Sat Mgt
  • All data is important
  • The more detailed, the better
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