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Effective Communication Skills

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Effective Communication Skills Overview Why is this important What does it mean Types of communication skills Explore each of the 4 keys skills Get that job Questions ... – PowerPoint PPT presentation

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Title: Effective Communication Skills


1
Effective Communication Skills
2
Overview
  • Why is this important
  • What does it mean
  • Types of communication skills
  • Explore each of the 4 keys skills
  • Get that job
  • Questions

3
Why is this important?
  • Number one skill employers
  • look for when recruiting staff
  • Confederation of British Industry
  • Impacts upon outcomes degree
  • classification, job outcome, social
  • interaction

4
What does it mean?
  • An act by which one gives or receives information
  • Intentional or unintentional
  • Can be achieved using a variety of modes

5
Over to you
  • In pairs find out about your partner
  • Studying, goals, greatest achievements
  • 5 minutes each and then swap
  • Introduce your partner to the group

6
Types of communication skills
7
Listening
  • Maintain eye contact
  • Do not interrupt
  • Build rapport
  • Clarifies situation
  • Do not make assumptions
  • Ask questions

8
Written communication skills
  • Application forms
  • CV
  • Cover letters
  • Reports

9
Get That Job
  • http//employability.uelconnect.org.uk/pages/apply
    ing_for_jobs/0/applying_for_jobs.html

10
Verbal communication skills
11
Techniques for verbal communication skills
  • Speak clearly
  • Adapt to suit audience
  • Pitch, tone and speed
  • Eye contact
  • Non verbal cues
  • Prepare - confidence
  • Breathe!

12
The statistics
  • How do we judge people when we first meet
  • them?
  • 55 on how we look
  • 38 on how we sound
  • Only 7 on what we say

13
Non verbal
14
Non verbal communication skills
  • http//www.maximumadvantage.com/nonverbal-communic
    ation/non-verbal-communication-demonstration.html
  • http//www.youtube.com/watch?vKs-_Mh1QhMc

15
Effective communication techniques
  • http//bis-confidencecoaching.com/verbal-communica
    tion-using-effective-communication-techniques/

16
Useful websites
  • www.uel.ac.uk Information on UEL
  • www.uel.ac.uk/eet - for information on EET
  • http//employability.uelconnect.org.uk/ - for
    info on
  • applications, CVs, interviews, standing out
    from the crowd
  • www.prospects.ac.uk general employability
    advice

17
Questions
18
Thank you
  • Raksha Mehta
  • eet_at_uel.ac.uk
  • www.uel.ac.uk/eet
  • 0208 223 2424
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