Communication%20in%20Healthcare - PowerPoint PPT Presentation

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Communication%20in%20Healthcare

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Communication in Healthcare Foundations of Health Science – PowerPoint PPT presentation

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Title: Communication%20in%20Healthcare


1
Communication in Healthcare
  • Foundations of Health Science

2
Definition of Communication
  • Means of exchanging info between 2 or more people
    r/t
  • Feelings
  • Ideas
  • Thoughts
  • Communication is a basic component of human
    relationships

3
Forms of Communication ??
  • Painting
  • Dancing
  • Story-telling
  • What do you think??

4
Communication is
  • Transmission of feelings
  • Personal Social interaction
  • Therapeutic communication varies from Social
    Communication

5
Examples
  • Couples---one complains the other is not
    communicating
  • Generation Gap
  • Efficient HCP.lacks bedside manner

6
The intent of Communication??
  • What is it ???

7
Answers
  • To elicit a response
  • Influence others obtain info
  • Can be helpful or harmful

8
Helpful vs. Unhelpful
  • Helpful encourages sharing of info, thoughts or
    feelings
  • Unhelpful hinders/blocks transfer of info
    feelings

9
Components of Communication
  • Sender
  • Message
  • Receiver
  • Response or Feedback

10
Ongoing Process
  • Intent of communication---to elicit a response
    (feedback)
  • Receiver becomes sender
  • Roles switch

11
Feedback
  • Verbal or Written
  • Non-Verbal
  • Combination
  • Allows sender to evaluate response, to correct or
    reword the message

12
Examples of each
  • Verbal---tone, inflections
  • Written
  • Nonverbalgestures, facial expressions, body
    language

13
Verbal Communication
  • Largely consciouspeople choose words used
  • Words vary accdg. to culture, socioeconomic
    background, age education

14
Question
  • Is chatting or social talk effective as a
  • communication technique in
  • healthcare?

15
Non Verbal
  • Body language, gestures, touch
  • Often tells more about a person than what is
    actually said
  • Controlled less consciously than verbal
  • Reinforces or contradicts verbalexamples

16
Techniques of Communication
  • Open Ended Questions
  • Asks for narrative info
  • Lets the person express themselves
  • Encourages a response
  • Builds enhances support

17
Open Ended ?--Examples
  • What brings you to the hospital?
  • Tell me why youve come here today?
  • How have you been getting along?
  • Tell me more about your shortness of breath.
  • How have you been feeling since your last appt?

18
Closed or Direct Questions
  • Asks for specific info
  • Elicits a short, one or two word answeryes or no
  • Limits rapport

19
Helpful Hints
  • Ask only one question at a time
  • Avoid bombarding with long lists
  • Pain, double vision, watering or red eyes?
  • Avoid double-barreled questions
  • Do you exercise and follow a diet for your
    weight?
  • The person will not know what to answerand you
    wont be certain of the answer

20
Helpful Hints
  • Understandable language
  • Urinating??
  • Running off---may mean diarrhea to some

21
Facilitating Communication
  • Encourages the patient to say more
  • Examples
  • Go on
  • uh huh
  • continue.
  • yes..

22
Reflection
  • Echoes patients words
  • ExamplePatient says I am afraid of surgery
  • HCP response Youre afraid of surgery?

23
Clarification
  • When unsure of your clients meaning
  • Use phrases such as
  • Let me see if I understand
  • I want to be clear on this

24
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