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Communication Climate

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Communication Climate Tamara Arrington COM 252 UK & BCTC Today we ll talk about What is a communication climate? Disconfirming & confirming messages ... – PowerPoint PPT presentation

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Title: Communication Climate


1
Communication Climate
  • Tamara Arrington
  • COM 252
  • UK BCTC

2
Today well talk about
  • What is a communication climate?
  • Disconfirming confirming messages
  • Defensiveness
  • Supporting behaviors
  • Your response to criticism

3
Is this what the communication in your
relationships is like?
Or, is this more like it?
4
What is a communication climate?
  • The term communication climate refers to the
    emotional or social tone of a relationship.
  • It involves the way people feel about each other.
  • It is a relational climate.
  • Communication climates affects/reflects
    relationships.
  • Every context has a climate this class, your
    workplace, and your home.

5
Communication Climates and Conflict
  • Communication climate is an extremely significant
    factor when people have conflicts.

6
Factors That Affect The Communication Climate
  • Disconfirming and confirming messages
  • Defensiveness
  • Your response to criticism

7
Confirming and Disconfirming Communication
  • Developing positive and negative communication
    climates

8
Confirming Communication
  • Messages that convey valuing other people
  • Recognition (making contact)
  • Acknowledgment (listening)
  • Endorsement (agreement)

9
Disconfirming Communication
  • Messages show lack of regard for other
  • Verbal aggression verbal abuse
  • Complaining
  • Interrupting
  • Impervious responses (ignoring other persons
    attempt to communicate)

10
What is Defensiveness?
  • Protecting oneself from attack
  • Increased defensiveness creates/reflects negative
    communication climates.
  • Decreased defensiveness creates/reflects more
    positive communication climates.

11
Gibb Categories of Defensive and Supportive
Behaviors
  • Increasing and Decreasing Defensiveness

12
Evaluation Vs. Description
  • Evaluative communication involves the listener
    perceiving judgmental statements that show lack
    of regard for the listener.
  • You language one form of evaluative
    communication
  • You are the most disorganized person Ive ever
    met.

13
Evaluation Vs. Description
  • Descriptive communication focuses on the
    speakers thoughts and feelings.
  • Descriptive messages often expressed as I
    language.
  • When you dont put tax information in the proper
    file, it makes it difficult for us at tax time.

14
Control Vs. Problem Orientation (Non-controlling)
  • Controlling communication when speaker seems to
    be imposing solution on listener with no regard
    for listener.
  • Non-controlling communication focuses on finding
    a solution that takes into consideration both
    communicators.

15
Strategy Vs. Spontaneity
  • The terms dishonesty and manipulation capture
    the essence of strategy.
  • Spontaneity means expressing yourself honestly.

16
Neutrality (Indifference) Vs. Empathy
  • Neutrality (indifference) implies other person is
    not important to you.
  • Empathy shows care for the feelings and thoughts
    of others.

17
Superiority Vs. Equality
  • People who act superior communicate they dont
    want to relate on equal terms with others.
  • Communicating superiority encourages others to
    feel defensive.
  • Best to project feelings of equality.

18
Certainty (Know It All) Vs. Provisionalism
(Open-minded)
  • A know it all (certainty) regards his/her
    opinions with certainty while disregarding the
    ideas of others.
  • Demonstrate a lack of regard for the thoughts and
    opinions of others.
  • Open-minded (provisionalism) communicators no
    corner on the truth and willing to change with
    new information.

19
Responding Nondefensively to Criticism
20
Seek More Information
  • Ask more information
  • Ask for specifics
  • Guess about specifics
  • Paraphrase the speakers ideas
  • Ask what the critic wants
  • Ask about the consequences of your behavior and
    ask what else is wrong

21
Agree With The Critic
  • Agree with the truth
  • Agree with the odds
  • Agree in principle
  • Agree with the critics perception
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