Communication at an Individual Level

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Communication at an Individual Level

• Dr Mark Davies
• Clinical Psychologist

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Questions?

• How much HCP time is spent trying to influence
  patients?
• How much positive reinforcement do HCPs get?
• How does that make HCPs feel?
• How much training in communication does an
  average HCP receive?
• What are the active ingredients of good
  communication such training should aim to develop?

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(No Transcript)
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Suggestions

• HCP Patient Relationship
• Agenda setting
• Specific skills active listening, open
  questions, affirming statements, summarising
• Personal qualities