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Knowledge in determining the right IS/IT for the right business

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Title: Knowledge in determining the right IS/IT for the right business


1
Knowledge in determining the right IS/IT for the
right business
  • Yuan Ze University
  • 982 Semester
  • IM426 Management Information Systems(II)
  • Group presentation
  • Group 1
  • Instructor Dr. Celeste Ng
  • 2010/04/13 Revised Version

2
  • Manufacturing Execution System
  • 961637 ???

3
What is MES?
  • Manufacturing Execution Systems (MES)
    are IT systems that manage production in
    factories. The scope of such systems is somewhat
    imprecise, but typically includes
  • Presentation of schedules to workcentres (often
    derived from ERP or Advanced Planning
    Scheduling systems)
  • Collection of production information (time,
    quantity, quality,...)
  • Analysis of production information (e.g. "How
    many units of this product did this workcentre
    produce last month?")
  • Control of planned and unplanned maintenance
  • Quality control
  • Shipping / dispatch
  • Product labelling
  • Product traceability (particularly important in
    safety-critical applications, e.g. pharmaceuticals
    )
  • MES typically do not encompass PE, i.e. the
    real-time control of machinery, but there may be
    an overlap.

4
What is MES?
5
Question
  • What the MES can do for a business?
  • Business Reasons to implement MES include
  • Automate management of recipes (process
    manufacturers)
  • Scheduling, (including the management of
    priorities)
  • Production reporting
  • Key Performance Indicator (KPI) tracking
  • Event or exception management
  • Product or materials tracking
  • Intelligent decisions to influence production and
    cost management
  • Measure and manage Overall Equipment
    Effectiveness (OEE)
  • Ease management of resources, including inventory
    and personnel

6
Before using MES
7
After using MES
Supply Chain Management
ERP
Sales Service Management
MES Integrated Production Data Working with
Operation Management System, People and Practice
Product Process Engineering
DCS / OCS
Manual Process Control
Data Collection
Drivers, Motors, Relays
PLC / Soft Logic
Automation, Instrument , Equipment
8
Question
  • What are the MES available in the market?

9
Shinewave
  • Features
  • Production Status Monitoring
  • Resource Tracking
  • Automatic Control 
  • JIT Management 
  • Open Data Base
  • Benefits
  • Real-time observation for the status of computers
    being testing 
  • Real Time Data Processing
  • Real Time Checking 
  • Improved product quality
  • No more manual inspection and recording
  • Effectively decreased need for manpower
  • Improved efficiency of production
  • Paperless
  • Reduced cost of quality assurance

10
Shinewave
  • Our Experiences- TATUNG CO. - ASUSTeK COMPUTER
    INC. - FOXCONN INDUSTRIAL GROUP - Delta
    Electronics Group - GIGA-BYTE TECHNOLOGY CO.,
    LTD. - Universal Scientific Industrial CO.,
    LTD. - COMPAL ELECTRONICS, INC - YAGEO
    CORPORATION - Accton Technology Corporation -
    DBTEL Incorporated - AMBIT Microsystems
    Corporation - Advantech Co., LTD. - ELITEGROUP
    COMPUTER SYSTEMS CO., LTD. - AMTRAN TECHNOLOGY
    CO., LTD. - Lite-On Technology Corporation CO.,
    LTD.

11
Critical Manufacturing
Business and Productivity Framework
Analytics Framework
Presentation Framework
12
Critical Manufacturing
  • Next generation User Experience
  • All graphic interaction is based on Microsoft
    Silverlight 3.0 web technology, providing User
    Experience beyond what these industries have
    seen.
  • Rich advanced modeling for semiconductor and
    solar, for complex process, products, resource
    and material models, allows full monitoring and
    control of the production line, and fast
    introduction of new products and flows.
  • A rich, fast modeling solution, with pre-built
    models for semiconductor frontend and backend,
    and solar wafering and cell manufacturing,
    enables incredibly fast deployments.

13
Critical Manufacturing
  • Manufacturing visibility anywhere
  • All manufacturing data, reports, charts, etc.,
    both actual and historical, _at_ the distance of a
    click.
  • Powerful configuration and extensibility
  • Unique combination of Graphical User Interface
    extensibility, extension of existing or creation
    of new manufacturing objects and multi-level
    workflows.
  • Step-by-step migration
  • Based on the powerful Critical Manufacturing
    Foundation, allows step-by-step, low risk
    migration from existing legacy solutions

14
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15
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16
Ares International Corporation
17
Ares International Corporation
18
Unicom System Eng. Corp.
19
Data Systems Consultion Co.
20
Data Systems Consultion Co.
21
Question
  • What are the advantages and disadvantages of MES?

22
Benefit of MES
  • Reduction to manufacturing cycle time
  • ? Average reduction 35? Range of reduction
    10 - 80
  • Reduces or eliminates data entry time
  • ? Average reduction 36? Range of reduction 0
    - 90? Nearly half reported 50 or greater
    reduction
  • Reduces Work in Progress (WIP)
  • ? Average reduction 32? Range of reduction 0
    - 100

23
Benefit of MES
  • Reduces/eliminates paperwork between shifts
  • ? Average reduction 67? Range of reduction 0
    - 200
  • Improves product quality (reduces defects)
  • ? Average reduction 22? Range of reduction 0
    - 65
  • Eliminates lost paperwork/blueprints
  • ? Average reduction 55? Range of reduction 0
    - 100? 62 reported reduction of 75 or greater

Sources by MESA International
24
References
25
  • Sales and Marketing information System
  • 961634 ???

26
Question A-1What are the IS/IT available in the
market?
  • SMS
  • Components personnel, equipment and procedures
  • Target Collection, sort out, analysis,
    assessment and distribution the suitable, timely
    and correct information to the Marketing
    decision-makers

27
Question A-2What the IS/IT can do for a
business?
  • MASINFO - Marketing and Sales Information System
  • 1. Sales analysis
  • 2. Site analyses
  • 3. Direct response
  • 4. Direct sales
  • 5. Advertising
  • 6. HRD
  • 7. Routing
  • 8. Distribution System

28
The marketing information systems and its
subsystems
29
Components
  • Internal reporting systems  Information is
    usually categorised according to its nature so
    that there are, for example, financial,
    production, manpower, marketing, stockholding and
    logistical data
  • Marketing research systems A proactive search
    for information, the enterprise which commissions
    these studies does so to solve a perceived
    marketing problem

30
Components
  • Marketing intelligence systems
  • A marketing intelligence system is a set of
    procedures and data sources used by marketing
    managers to sift information from the environment
    that they can use in their decision making
  • Marketing models Within the MIS there has to be
    the means of interpreting information in order to
    give direction to decision. 

31
Question B What are the advantages and
disadvantages of each IS/IT?
  • Advantages
  • Quickly and intuitively see relationship between
    data which collected from market
  • More efficiency to manage merchandise and market
    resources
  • Make enterprise decision based on greater
    information from the market
  • Spot new market opportunities or attracting more
    customers

32
Disadvantages
  • Pre-procedure too long
  • Data from the market are complexity
  • Cost is expensive to collect information

33
Question CWho or what business is suitable for
that IS/IT? List at least 5 examples (or
businesses) with detail explanations.
  • Business
  • 7-11 Convenience Stores
  • Carrefour
  • NOVA
  • Gamania
  • CHIMEI

34
  • Accounting Information System
  • 961659 ???

35
Q. What is AIS available in the market?
  • An accounting information system (AIS) is the
    system of records a business keeps to maintain
    its accounting system. This includes the
    purchase, sales, and other financial processes of
    the business.

36
  • What is an AIS?
  • 1.collect information of transactions
  • 2.input/output data
  • 3.manage and control the data
  • 4.produce the correct financial information report

37
Relationship between MIS AIS
38
Q. What AIS can do for a business?
  • The purpose of an AIS is to accumulate data and
    provide decision makers (investors, creditors,
    and managers) with information.
  • While this was previously a paper-based process,
    most businesses now use accounting software. In
    an electronic financial accounting system, the
    steps in the accounting cycle are dependent upon
    the system itself.

39
  • functions for emplyees
  • 1.financial accounting
  • 2.accounting management
  • 3.audit
  • 4.accounting system experts

40
Q. What is the advantages and disadvantages of
AIS?
  • ADVANTAGES
  • ? May complete several complex
    calculations and processes in a very short time.
  • ? Rapidly found the information
    that is needed.

41
  • ADVANTAGES
  • ? Accounting processes can be
    simplified.
  • ? Can multi-functional displays a
    single accounting information.
  • ? Handle or analyze the accounting
    information correctly.

42
DISADVANTAGES
  • ? the cost of developing a system
    can be very high.
  • ? once the information was not
    correct or didnt update, the user will received
    a wrong or overdue information.

43
  • DISADVANTAGES
  • ? the knowledge of distinct experts
    could different.
  • ? the system is only a kind of assistants,
    it cant absolutely replace experts of human
    beings.

44
Q. Who or what business is suitable for AIS?
  • EXAMPLE 1.
  • AIS of Overseas Compatriot Affairs
    Commission, R.O.C

45
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46
EXAMPLE 2. Sun-Young
information studio
47
  • EXAMPLE 3.
  • PengHu County Government
  • AIS of Official business
    budget

48
  • EXAMPLE 4.
  • AIMS of Directorate-General of Budget,
  • Accounting and Statistics, Executive Yuan

49
(No Transcript)
50
  • EXAMPLE 5.
  • KGI uses the SunAccount System

51
  • Human Resource Information System
  • 961647 ???

52
Question A-1What are the IS/IT available in the
market?
  • Human Resource Information System

53
Human Resource Information System
  • Based on the organization's human resources, the
    establishment of the system in order to acquire,
    store, operating, analysis and distribution of
    information .

54
Question A-2What the IS/IT can do for a
business?
  • Its convenient to manage the personnel
    information, salary information, insurance
    information, training information, assessment
    information ,and so on.

55
Question A-2What the IS/IT can do for a
business?
  • Automation to replace the paper work.
  • Reduce the large number of routine operations and
    human error.
  • Reduce the cost of human operation.
  • Improve administrative efficiency.

56
Question bWhat are the advantages and
disadvantages of each IS/IT?
  • Advantages-
  • For enterprise- Provides an analysis of human
    capital reporting, and policy recommendations.
  • For officers- Provide the management support
    tools of selection of personnel.

57
  • Advantages-
  • For employees- Provides career planning, learning
    development, and personnel operating the
    automation application and query service.
  • For HR- Provide a cost-effective management
    analysis and implementation tools.

58
  • Disadvantages-
  • Information security-
  • It need to be strengthened to prevent the
    information changed by any person.
  • The credibility of the supplier-
  • Its important to look for reliable suppliers
    in order to avoid the possibility of employee
    information
  • being stolen.

59
Question CWho or what business is suitable for
that IS/IT? List at least 5 examples (or
businesses) with detail explanations.
60
The Supplier
  • Galaxy Software Services
  • 1. human resource management
  • - employee organization
  • - exchange promotion
  • - salary and benefit
  • - attendance management

61
  • Galaxy Software Services
  • 2. human resource development
  • - functional management
  • - performance assessment
  • - training management

62
Finance and Insurance
Examples
  • BANK OF TAIWAN
  • BANK OF SHIN KONG
  • CIGNA

63
INFORMATION COMPANY
  • Gamania
  • ETEN

64
  • Knowledge Management System
  • 961624 ???

65
What is Knowledge Management?
  • Activities which can enhance the knowledge
    assets.
  • Combine individuals and groups of the
    organization.
  • Manage the knowledge of organization
    systematically.

66
Data resource http//www.dsc.com.tw/Product_Solut
ion/Product_ERPII_2/KMS/KMSStructure/tabid/666/Def
ault.aspx
67
Question1What can KMS do for a business?
  • The purpose of KMS
  • Enhance whole knowledge by quantity and value.
  • Apply the knowledge to upgrade technologies,
    products, and organizational performance to
    increase competitiveness.
  • Promote knowledge within the organization to
    enhance the efficiency of the members of access
    to knowledge.
  • Improve the knowledge of organization of
    individual and whole learning ability.

68
Question2What are the KMS available in the
market?
69
Question3What are the advantages and
disadvantages of KMS?
  • Advantages
  • Sharing of valuable organizational information
    throughout organizational structure.
  • Reduce repetitive jobs which employees do.
  • May reduce training time for new employees
  • Retention of Intellectual Property after the
    employee leaves.

70
  • Disadvantages
  • Lessen the ability of knowledge creative.
  • Hard to systematize implicit knowledge.
  • Lack of knowledge ameliorations in the
    organization

71
Question4 Who or what business is suitable for
that KMS? List at least 5 examples with detail
explanations.
  • China Steel Corporation
  • China Steel focuses their operation on Web,
    Internet and integrated-organization portal site
  • The core of knowledge base establishment.
  • CSC Corporate University
  • E-Learning platform establishment.

72
China Steel Corporation
Data resourcehttp//www.ntut.edu.tw/ctm/ctm2001/
ctm/thesis/vm/05.pdf
73
A-Sir
  • Use the smartKMS system to make the announcement.
  • Establish the forum website.
  • Upload customer comments, and find the solution
    to prevent the same events.
  • Search and integrate the market information.
  • Using the E-Learning.

74
7-11
  • Integrate information of products and report to
    the head office.
  • Survey the customer behavior.
  • Estimate the Cycle Time of products.

75
IBM(International Business Machine)
  • Found the learning organization.
  • Using the remote learning network by E-Learning.
  • The establishment of physical and virtual
    community.
  • IBM Online Technical Support.

76
  • Database Management System
  • 961626 ???

77
Question A What are the IS/IT available in the
market? What the IS/IT can do for a business?
  • What is the Database Management System (DBMS)?
  • Defining Database
  • Constructing Database
  • Manipulating Database

78
Users
Database System
  • Application Programs
  • DBMS
  • Database

79
  • Application Programs
  • Application Development Tools
  • DBMS
  • Operating System
  • Hardware

80
Data Management
DBMS
81
Functions of a Database Management System
  • Data Integrity Management
  • Integrity is related to the quality of data, it
    is maintained with the help of integrity
    constraints, DBMS provides several mechanisms to
    enforce integrity of the data.
  • Entity Integrity
  • The entity integrity is a constraint on
    primary key value. It states that any attribute
    of a primary key cannot contain null value.
    Entity integrity ensures that it should be easy
    to identify each entity in the database.
  • Referential Integrity
  • The referential integrity is a constraint on
    foreign key value. It states that if a foreign
    key exists in a relation, the foreign key value
    match the primary key value of some tuple in its
    parent relation. Otherwise the foreign key value
    must be completely null.

82
  • Security Management
  • The DBMS can prevent unauthorized users from
    viewing or updating the database. Using
    passwords, users are allowed access to the entire
    database or a subset of it known as a
    "subschema." For example, in an employee
    database, some users may be able to view salaries
    while others may view only work history and
    medical data.
  • Backup and Recover Management
  • Recovery models for SQL Server
  • Full recovery model
  • Bulk-logged recovery model
  • Simple recovery model

83
  • DBMS Language
  • Data Definition Language DDL
  • Goal Constructing Database Schema
  • Data Manipulation Language DML
  • ?CRUD? CREATE READ(SELECT)
  • UPDATE DELETE

The name of few DBMS Software
  • FOXPRO
  • MS-ACCESS
  • SQL Server
  • My SQL
  • ORACLE

84
Question B What are the advantages and
disadvantages of each IS/IT?
Advantages of DBMS
  • It represents complex relationships among
    different data items.
  • Keeps a tight control on data redundancy.
  • Enforces user defined rules to ensure the
    integrity of data in a table form.
  • Maintains data dictionary for the storage of
    information pertaining to data fields and data
    manipulation.
  • Ensures that data can be shared across all
    applications.
  • Enforces data access authorization.
  • Has an automatic intelligent backup and recovery
    procedure of data.
  • Has different interfaces through which users can
    manipulate data.

85
Disadvantages of DBMS
  • DBMS subjects a business to a risk in the loss of
    critical data in its electronic format it can be
    more readily stolen without proper security
  • The cost of a DBMS can be prohibitive for small
    enterprises as they struggle with cost
    justification for making the investment in the
    infrastructure
  • Improper use of the DBMS can lead to incorrect
    decision making as people take for granted the
    data is accurate as presented.
  • Data can be stolen by careless of the password
    security.
  • Enterprise vulnerability may be higher.

86
Question C Who or what business is suitable for
that IS/IT? List at least 5 examples (or
businesses) with detail explanations.
  • Polaris Software Lab
  • Red Prairie
  • Naturally Fresh
  • Bwin
  • American Power Conversion

87
  • SQL Server2008 of the use cases

Market Montage Solution Supports 200,000 Updates
per Second with SQL Server 2005
Event Management Firm Provides Software as a
Service using SQL Server 2008
Polaris Software Lab Triples Developer
Productivity with Microsoft
Testing Show SQL Server 2005 Exceeds Needs for
Global Warehouse Management
88
When the meteor and the 1PB database collide
Credit Card Company Runs its Business with
17-Terabyte Mission Critical BI Solution
Global Online Gaming Company Deploying SQL Server
2008 to support 100 Terabytes
Siemens PLM Software Validated to Easily Support
5,000 Users with SQL Server 2008
89
Lockheed Martin Unit Moves SAP from UNIX to
Windows, Cuts Technology Cost 41 Percent
American Power Conversion Runs Siebel on SQL
Server Saves 800,000 over Oracle
Service Provider Cuts Costs, Speeds Development,
and Simplifies Remote Access
Food Manufacturer Speeds Data Access, Saves
320,000, Enables Better Decisions
90
  • Supply Chain Management
  • 961621???

91
What are the SCM products available in the market?
  • ADEXA Enterprise Global Planning System (EGPS)
  • Oracle Oracle SCM
  • SAP SAP SCM
  • DigiChain intelligent Supply Chain Planning
    (iSCP)
  • Inforeverest IET IET SCM

92
CMC Supply Chain Management
(Internet)
93
What is Supply Chain ?
  • Include
  • Procure. (raw materials)
  • Transform. (intermediate and final goods)
  • Deliver goods.
  • Data collection ,data transmission ,storage and
    analysis

94
What is Supply Chain ?
A system of organizations, people, technology,
activities, information and resources involved
in moving a product or service from supplier  to c
ustomer - Wikipedia
Wikipedia
95
What is SCM? Whats it for?
  • Supply Chain Management
  • Integration of all activities within/between
    enterprises
  • Minimize cost through precise calculation
  • Produce and deliver goods in right time at right
    place for customers
  • Cope with volatile market demand with the lowest
    inventories and cost

96
What are the advantages of SCM?
  • Decrease the cost
  • Optimize the reaction time
  • Making better customer experiences
  • Gain competitive advantage
  • Improve product competitive

97
What are the disadvantages of SCM?
  • Risk of information leak
  • Hard to implement
  • Resistance of inner employee
  • (reluctant to change)
  • Convince your suppliers
  • Huge amount of errors in the beginning

98
Who or what business is suitable for SCM?
  • ADEXA Johnson Johnson
  • Oracle Boeing
  • SAP BMW Motoren 
  • DigiChain Chimei Innolux Corporation
  • Inforeverest IET an shoe factory

99
What else?
  • Paper Industry (low profit)
  • Semiconductor Industry (volatile demand)

How about smaller company?
  • Bakery
  • Coffee shop

100
  • Customer Relationship Management
  • 961627 ???

101
Introduction
  • Background
  • Conventional businesses always focused on their
    sales ,but
  • they ignored the significance of the customers.
    To improve
  • this situation, CRM systems were developed to
    make a
  • bridge between businesses and customers.
  • Customer Relationship Management (CRM) Systems
  • are broadly recognized, widely-implemented
    strategy for
  • managing and nurturing a companys interactions
    with
  • clients and sales prospects.

102
CRMs Objectives
  • Customer Acquisition
  • Customer Retention
  • Customer Loyalty
  • Customer Profitability

  • reference by R.S. Swift(2000)

103
Customer Classification
  • a. Consumer
  • - Buy the final products of personal or family
  • b. Business to Business(B2B)
  • - Buy enterprise production parts, equipment,
    materials, and
  • sales to other customers after value added.
  • c. Channel/Distributor
  • - To Sale to customer's personal or business
    downstream after
  • buying products, for instance, wholesalers,
    retailers, and the
  • joining trader

104
CRM cycle
  • Acquire Retain
  • Understand Differentiate
  • Develop Customize
  • Interact Deliver

105
What are the CRMS available in the market?
106
What are the CRMS can do for a business?
  • Small business has always been about customer
    relationship .
  • a. Higher customer satisfaction and
    loyalty
  • -Increasing the satisfaction of those key
    customer groups will improve their loyalty,
    meaning you keep valuable customers for longer.
    That gives your business a much brighter future.
  • b. Improved sales performance
  • -CRM introduces processes and technologies that
    dramatically increase the productivity of your
    sales force, making their work easier and more
    rewarding and giving your company more control.
  • c. Better access to customer
    information
  • -Provides heightened access to a consolidated
    view of your customers without the need for
    lengthy and expensive data conditioning.

107
Importance of CRM
108
What are the advantages of CRMS?
  • Increase Customer Lifecycle Value
  • -To make profits, it is important to keep the
    customer longer and
  • sell him more products during his lifecycle.
    Customer stay, if they
  • are provided with value, quality service and
    continuity.
  • Execution Control
  • -Once the business strategy is put into
    motion, the management needs feedback and reports
    to judge how the business is performing. With
    control and a scientific way to identify and
    resolve issues.

109
What are the advantages of CRMS?
  • Customer Lifecycle Management
  • -To keep the customers happy, you need to
    know them better. From contact to contract to
    customer service.
  • Strategic Consistency
  • -Because CRM offers business and technological
    alignment, it
  • enables companies to achieve strategic company
    goals more effectively
  • Business Intelligence
  • -Due to the valuable business insights that CRM
    provides, it
  • becomes easier to identify the bottlenecks, their
    causes and the
  • remedial measures that need to be taken.

110
What are the disadvantages of CRMS?
  • Repetitive, menial work
  • -Its hard work to populate a database and
    it doesnt help if you imagine the number of
    hours people have to type in the initial content
    of the database. Doing this menial task can take
    up from a few weeks to a good number of months,
    ouch.
  • Too much information in CRM
  • -Too much information in the CRM system,
    and it simply frustrates users to find the
    information that they want. too
  • less information, no progress shall be made.
  • Cost too much
  • -CRMS require continuous maintenance,
    information updating, and system upgrading costly
  • Difficult to integrate with other management
    information systems

111
-Harvest Engine at Relationship Tactics
112
Businesses for CRMS
113
(No Transcript)
114
Businesses for CRMS
115
Microsoft Dynamics CRM 4.0
MARKETING A clearer view of customers and more
informed marketing investments
SALES Get more leads and close more business
CUSTOMER SERVICE Provide more value to
customers
116
Cooperation with Microsoft CRMS
(2010?3?23?,??) ????98?11???????Steve
Ballmer?????????????????,??????(SaaS)??????(PaaS)?
?????(IaaS)?????????
117
  • Executive Information System
  • 961629 ???

118
Question A What are the IS/IT available in the
market? What the IS/IT can do for a business?
  • What is the Executive Information System (EIS)?
  • Top managers need an IS that will analyze the
    data and present it in elegant manner so they can
    have quick and effective decisions.
  • An Executive Information System (EIS) analyzes
    and presents information to executive decision
    makers in a useful, friendly, and customized
    format.

119
EIS Characteristics
  • Provides critical information
  • Graphical displays
  • Use of color
  • Easy-to-use user interfaces
  • Exception reporting
  • Drill-down capabilities

120
Interrelationships Among Systems
References Laudon, K. C., Laudon, J. P.,
Essentials of Management Information Systems
(8th Edition), Prentice Hall PTR, Upper Saddle
River, NJ, 2008.
121
Executive Information System (EIS)
References Laudon, K. C., Laudon, J. P.,
Essentials of Management Information Systems
(8th Edition), Prentice Hall PTR, Upper Saddle
River, NJ, 2008.
122
What the EIS can do for a business?
  • An EIS supports decision-making needs of senior ex
    ecutives
  • by providing easy access to both internal and 
  • external information relevant to meeting the stra
    tegic goals of the organization.

123
Executive Information System(EIS) in the market
  • Data Systems Consulting Co., Ltd.
  • V-Point EIS

124
EIS Applications
  • V-Point Marketing EIS

125
EIS Applications(Cont.)
  • V-Point Financial EIS

126
Question B What are the advantages and
disadvantages of each IS/IT?
  • Advantages of EIS
  • Easy for upper-level executives to use
  • Provides timely delivery of company summary
    information
  • Information that is provided is better understood
  • Improves to tracking information
  • Offers efficiency to decision makers

127
Question B What are the advantages and
disadvantages of each IS/IT?(Cont.)
  • Disadvantages of EIS
  • System dependent
  • High implementation costs
  • System may become slow, large, and hard to manage
  • Need good internal processes for data management

128
Question C Who or what business is suitable for
that IS/IT? List at least 5 examples (or
businesses) with detail explanations.
  • EIS of the use cases
  • Buffalo Cooker
  • Taiwan Pearl Musical Instrument
  • Taiwan Paltac Corporation
  • Heng Fu Industrial Co., Ltd.
  • De Paree Silk Stockings
  • Best Logistics Co., Ltd.
  • ASLI Mechanical Co., Ltd.
  • Danver Trading Co., Ltd.
  • Tong Lee Industrial Co., Ltd.

129
EIS in Buffalo Cooker
130
EIS in Taiwan Pearl Musical Instrument
131
EIS in Taiwan Paltac Corporation
132
EIS in Heng Fu Industrial Co., Ltd.
133
EIS in De Paree Silk Stockings
134
EIS in Best Logistics Co., Ltd.
135
EIS in ASLI Mechanical Co., Ltd.
136
EIS in Danver Trading Co., Ltd.
137
EIS in Tong Lee Industrial Co., Ltd.
138
  • Enterprise Resource Planning
  • 961602 ???

139
What are the IS/IT available in the market?
  • Enterprise Resource Planning

140
What is Enterprise resource planning ?
  • Integrated computer-based system
  • Using modular approach
  • Managing internal and external resources
  • A process-oriented sector operations integration
  • Centralized database
  • Utilizing a common computing platform

141
What the IS/IT can do for a business?
  • Consolidating all business operations into a
    uniform and enterprise wide system environment.
  • Facilitating the flow of information between all
    business functions inside the boundaries of the
    organization.
  • A process-oriented sector operations integration
    can help the enterprise operational data into
    business decision making can be more lively.

142
What are the advantages of ERP?
  • With ERP system, a large manufacturer itself with
    many software applications that can communicate
    or interface effectively with one another.
  • ERP Systems centralize the data in one place.
  • Emphasizing that the information based on
    consistency, timeliness and overall.

143
What are the disadvantages of ERP?
  • Customization of the ERP software is limited.
  • It can be very expensive.
  • ERPs are often seen as too rigid and too
    difficult to adapt to the specific workflow and
    business process of some companies.
  • Once a system is established, switching costs are
    very high for any one of the partners.

144
Who or what business is suitable for that IS/IT?
  • The following are some cases about businesses
    using ERP
  • Case One Netronix Inc.
  • Case Two Inventec Group.
  • Case Three AU Optronics Corporation (AUO)
  • Case Four Pacifica
  • Case Five KYMYO Industries Corporation

145
  • Business Process Management
  • 961630 ???

146
What is BPM system?
  • BPM Software is a process automation tool. It
    helps you map out your everyday processes to
    identify and eliminate bottlenecks, control your
    companys costs, make your day-to-day processes
    as efficient as possible, and ensure the
    effectiveness of the people involved in your
    processes.
  • Ex Ultimus Adaptive BPM Software Suite is based
    on four basic methodologies
  • Modeling Map out your process and measure the
    time and cost needed to execute your process
  • Automating - Evolve your process from a manual
    process to an electronic process where data is
    collected in web forms and easily transferred
    to/from your existing third-party applications
  • Managing Gain insight into your processes, the
    business data in those processes, and the
    effectiveness of the process participants
  • Optimization Learn how to make your day-to-day
    business process more efficient, more cost-wise,
    and control data entry and application errors

147
Suppliers
  • Oracle (Oracle BPM 10g R3)
  • IBM
  • Data Systems (EasyFlow GP 2.5 )
  • ULTIMUS
  • AboveE (Power Process Suite BPM)
  • CHING HANG
  • Appian?BEA Systems?Cordys?EMC (ProActivity)?Global
    360?HandySoft?IDS Scheer?Lombardi
    Software?Metastorm?Pegasystems?Savvion?Tibco
    Software..

148
What the BPM system can do for a business?
  • A system can provide users analysis of work
    process , check and collect business information.
  • It has automation of business process, management
    of module, connection of systems information, and
    integrate ERP or CRM systems .
  • It continue improving work process and making it
    better.
  • Users successfully use this system can examine
    workflow, support new business requirement, and
    supervise all planning.

149
BPM Advantages
  • Increased customer retention and production
    ability
  • Reduced process time of authorization
  • Improved management efficiently
  • Reuse and create new IT assets
  • Greater personal productivity and satisfaction of
    user interface

150
BPM Disadvantages
  • Can not violate the basic process of ERP module
  • Can not involve all check rules of ERP

151
Who or what business is suitable for that IS/IT?
List at least 5 examples (or businesses) with
detail explanations.
  • Motorola
  • Clientron Corp.
  • WT MICROELECTRONICS
  • Avc
  • THE SHANGHAI COMMERCIAL SAVINGS BANK.LTD
  • Eastech Electronics(Taiwan) Inc.

152
Motorola http//www.motorola.com/tw/
153
Clientron Corp. http//www.avc.com.tw/
154
WT MICROELECTRONICShttp//www.clientron.com/ThinC
lient/ch/about_mh.asp
155
AVC http//www.wtmec.com/TC/index.htm
156
THE SHANGHAI COMMERCIAL
SAVINGS BANK.LTDhttp//www.scsb.com.tw/
157
Eastech Electronics(Taiwan) Inc.http//www.eastec
h.com.tw/chinese/index.htm
158
References
  • http//www.ultimus.com/bpms/
  • http//news.networkmagazine.com.tw/software-applic
    ation/2008/12/03/4973/
  • http//www.ithome.com.tw/001/0831/index4.htm
  • http//www.ithome.com.tw/001/0831/index5.htm
  • Other
  • http//www.abovee.com/Solution1.htm

159
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