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Investigating the Coping Mechanism towards Technochanges: A Perspective of Social Network Theory

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Proceedings of the 44th Hawaii International Conference on System Sciences 2011 Kee-Young Kwahk School of Management Information Systems, Kookmin University – PowerPoint PPT presentation

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Title: Investigating the Coping Mechanism towards Technochanges: A Perspective of Social Network Theory


1
Investigating the Coping Mechanism towards
Technochanges A Perspective of Social Network
Theory
  • Proceedings of the 44th Hawaii International
    Conference on System Sciences 2011
  • Kee-Young Kwahk
  • School of Management Information Systems,
  • Kookmin University
  • ?????? 699630900 ???
  • ???? 699630959 ???

2
Directory
  • Introduction
  • Theoretical background
  • Social network theory
  • Coping theory
  • Research model and hypothesis development
  • Research methodology
  • Sample and data collection procedure
  • Measurement
  • Analysis and results
  • Analysis method
  • Measurement model
  • Structural model
  • Implications and limitations
  • Conclusion

3
1.Introduction
4
Introduction
  • Most of todays organizations have used
    information and communication technology (ICT) to
    achieve their competitive advantage as well as to
    operate daily work practices, which makes the
    effective use of ICT by organization members a
    necessary condition for successful business.
  • We explore the reasons for the underutilization
    of new ICT by focusing on the two barriers
    related to individuals coping process for
    adapting to ICT-induced changes.

5
Introduction
  • On the one hand from the technical perspective,
    todays ICT is complex and raises significant
    challenges for organization members, particularly
    by overwhelming them with numerous features and
    the accompanying learning requirements .
  • On the other hand from the organizational and
    social perspective, the introduction of new ICT
    tends to bring a disruptive workplace change.

6
2. Theoretical background
7
2.1. Social network theory
  • The social network theory views social
    relationships in terms of the patterns of
    interactions and exchanges within social units in
    which the attributes of individual actors are
    less important than their relationships with
    other actors within the network.
  • Informational network position represents how an
    individual actor is involved in exchange of
    information and advice needed to accomplish their
    workplace tasks.

8
2.1. Social network theory
  • In addition to work-related interpersonal
    networks, individuals performance at work is
    often affected by non-work relationships such as
    family and friends support .

9
2.2. Coping theory
  • Coping is defined as the cognitive and
    behavioral efforts exerted to manage specific
    external and/or internal demands that are
    appraised as taxing or exceeding the resources of
    the person.
  • Individuals apply two kinds of coping efforts to
    cope with the disruptive events problem-focused
    coping efforts and emotion-focused coping efforts.

10
2.2. Coping theory
  • Problem-focused coping aims at the problem
    solving by changing environmental pressures,
    barriers, resources or changing oneself
  • Emotion-focused coping aims at reducing or
    managing the negative emotional distress. It
    doesnt change the situation itself, but changes
    ones perception of the situation

11
2.3. Research model and hypothesis development
12
2.3. Research model and hypothesis development
  • Coping is a complex process that is sensitive to
    the environment and resources.
  • Emotional resources enhance individuals
    perceived self-efficacy through encouragement,
    coaching, mentoring, and recognition.
  • Rich supportive networks are a major source of
    such emotional resources.
  • H1 Supportive network position is positively
    related to self-efficacy.

13
2.3. Research model and hypothesis development
  • A newly introduced ICT is likely to provide
    challenges for organization members when they try
    to cope with redesigned work processes,
    technology features, and user interfaces.
  • Rich informational networks provide various
    technical and organizational supports, and those
    supports are expected to improve organization
    members capability in using the ICT.
  • H2 Informational network position is positively
    related to absorptive capacity.

14
2.3. Research model and hypothesis development
  • Individuals with strong self-efficacy are likely
    to have strong confidence on learning how to use
    a particular system and thereby easily assimilate
    and exploit new knowledge on the system, which
    increases individuals absorptive capacity .
  • H3 Self-efficacy is positively related to
    absorptive capacity.

15
2.3. Research model and hypothesis development
  • Since self-efficacy emerges out of the cognitive
    assessment of ones capabilities, it has an
    impact on an individuals choice of activities,
    skill acquisition, effort expenditure, and the
    initiation and persistence of coping efforts
  • an individuals persistence of coping efforts in
    the face of challenges gives them opportunities
    to gain the corrective experiences, which in turn
    enhances their adaptability to obstacles.
  • H4 Self-efficacy is positively related to
    individual adaptation.

16
2.3. Research model and hypothesis development
  • ICT-induced changes tend to pose significant
    challenges for organization members in which
    organization members face various learning
    requirements about newly designed processes and
    the latest technologies.
  • individuals with a higher level of absorptive
    capacity are likely to better adapt to the newly
    introduced ICT as well as business practices.
  • H5 Absorptive capacity is positively related to
    individual adaptation.

17
2.3. Research model and hypothesis development
  • Individuals adaptation to ICT-induced changes is
    the process by which individuals learn,
    negotiate, enact, and maintain the behaviors
    appropriate to a given organizational
    environment.
  • Many previous studies empirically showed that
    organization members adaptation positively
    influences their task performance.
  • H6 Individual adaptation is positively related
    to performance.

18
3. Research methodology
19
3.1. Sample and data collection procedure
  • We conducted our research with students in one of
    the major universities who took a class of Java
    programming language that was new to them.
  • The questionnaire administered in this study
    largely consisted of two partsone is the social
    network constructs part and the other is the
    traditional psychometric constructs part.

20
3.1. Sample and data collection procedure
  • We collected social network data using a two-step
    name generator/interpreter methodology that
    elicit and then characterize respondents
    relations.
  • in order to gather additional social network data
    explaining supportive and informational network
    positions such as closeness, frequency, and
    density.

21
3.2. Measurement
  • Based on those studies, we propose that
    individuals social network positions are
    determined by size, closeness, frequency, and
    density derived from individuals social networks.

22
3.2. Measurement
  • All research variables were measured using
    multi-item scales.
  • Absorptive capacity was measured using two
    subdimensions assimilation and exploitation.

23
4. Analysis and results
24
4.1. Analysis method
  • a confirmatory approach was chosen using the
    Partial Least Squares (hereafter PLS).
  • PLS considers a structural path that
    simultaneously explains the theoretical
    relationships between latent variables and
    indicators

25
4.1. Analysis method
  • PLS does not assign the same weights to the
    indicators of a latent variable.
  • PLS does not have strong constraints on the
    sample size as compared to other structural
    equation modeling techniques like LISREL

26
4.2. Measurement model
  • According to the two-stage analytical procedure ,
    we first conducted confirmatory factor analysis
    in order to evaluate the measurement model, and
    then examined the structural model.

27
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29
4.3. Structural model
  • The proposed hypotheses were tested using PLS.
    The results of the structural model analysis are
    described with standardized path coefficients and
    t-values.
  • The respective significance of all the paths in
    this model was generated using the bootstrap
    resampling procedure.

30
Figure 2. The results of PLS analysis
31
5. Implications and limitations
  • the results of this study also suggest that
    organization members social networks should be
    considered as another influencing factor in
    addition to technical and organizational.
  • This study has the cross-sectional nature.
  • The second limitation has to do with the data set.

32
6. Conclusion
  • The proposed research model suggests that
    emotion-focused coping process is associated with
    individuals supportive network position, while
    problem-focused coping process is related to
    individuals informational network position.

33
6. Conclusion
  • The empirical results based on PLS analysis show
    that individual adaptation is enhanced by
    organization members self-efficacy and
    absorptive capacity, which in turn are influenced
    by their supportive and informational network
    position respectively.

34
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