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MANAGING AGENCY PARTNERS

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MANAGING AGENCY PARTNERS Syndicate 2791 Adapting to ECF a practical solution Adapting to ECF a practical solution Adrian Duggleby - Systems Manager Ian ... – PowerPoint PPT presentation

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Title: MANAGING AGENCY PARTNERS


1
  • MANAGING AGENCY PARTNERS
  • Syndicate 2791
  • Adapting to ECF a practical solution

2
Adapting to ECF a practical solution
  • Adrian Duggleby - Systems Manager
  • Ian Springett - Head of Claims
  • Aidan ONeil - DOCOsoft

3
Adapting to ECF a practical solution
  • Introduction to MAP ECF
  • ECF workflow solution
  • Use and benefits
  • Conclusions

4
Adapting to ECF a practical solution
  • Managing Agency Partners
  • Capacity 400m
  • Total staff 45
  • Claims staff 4
  • ECF lead claims gt5,000 to date
  • No existing workflow solution

5
Adapting to ECF a practical solution
  • The ECF challenge
  • Risk of an admin quagmire
  • No self regulating and visible broker queue in
    reception
  • No surplus resource to allocate and manage
    incoming ECF claims manually

6
Adapting to ECF a practical solution
  • ECF workflow solution
  • Key requirements
  • How it works

7
Adapting to ECF a practical solution
  • Key requirements
  • Needed a simple, cost effective solution
  • In place before volumes ramped up
  • A simple to do list, not an Adjusting Workflow
  • Developed by DOCOsoft
  • The key factor
  • Driven by Claims Team not imposed

8
Adapting to ECF a practical solution
  • How it works
  • Fed by overnight .csv messages
  • Delivered via web browser
  • Allocates by class lead or follow
  • Link to MAP U/W systems signed line prev pos
  • Prioritise by synd incurred mvt age
  • Action, Query or Pend (no repository link)
  • Online Management Info

9
Adapting to ECF a practical solution
  • The biggest claims change in 30 years
  • Practitioner tool
  • Management tool
  • Compliance

10
Outstanding transactions
11
Review on Repository
12
Action, Query or Pend
13
Add / review notes diary
14
A management tool
15
A management tool
  • Real time information
  • Managing expertise resource
  • Referrals authority limits
  • Reassignment holiday cover
  • Response times service standards

16
Compliance, KPIs the Franchise
17
Adapting to ECF a practical solution
  • Conclusions
  • Simple solution
  • Effective with current daily triggers
  • Measurable benefit
  • Cant make a bad claims person good
  • Can make a good claims person better!

18
Adapting to ECF a practical solution
  • More information
  • Adrian Duggleby aduggleby_at_mapunderwriting.co.uk
  • Ian Springett ispringett_at_mapunderwriting.co.uk
  • DOCOsoft
  • Aidan ONeill aidan.oneill_at_docosoft.com
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