Management BUS 211-212 - PowerPoint PPT Presentation

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Management BUS 211-212

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Title: Introduction to Organisational Behaviour and Application to Management Author: User Last modified by: User Created Date: 10/7/2012 12:19:24 PM – PowerPoint PPT presentation

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Title: Management BUS 211-212


1
Management BUS 211-212
  • Week 3 - Quiz

2
Quiz
  • Each Friday there will be a quiz to see how much
    you have learned and remembered from the past
    week.
  • If you do not score over 70, then you have a lot
    of work to do!
  • No books or notes are allowed.
  • There are 20 questions.
  • You must take the quiz without help from your
    friends.

3
Question 1
1 What is behaviour?
a The thoughts of people
b The words of people
c The actions of people
d The hopes of people
4
Question 2
2 What are the 3 components of attitude?
a
b
c
5
Question 3
3 What is employee engagement?
a When employees are connected to and satisfied with their jobs.
b When employees are married.
c When employees are clear about organisational goals.
d When employees start a new job with an organisation.
6
Question 4
4 If a person is machiavellian, they ?
a are conscientious
b believe in relationship orientated management
c are emotional and caring
d believe the end justifies the means
7
Question 5
5 What are the 2 theories of learning?
a
b
8
Question 6
6 Explain what the Trait Theory of leadership is?
a
9
Question 7
7 Explain what transformational leadership is.
a
10
Question 8
8 In Fiedlers model, what are the 2 leadership styles?
a Environmental oriented, internal oriented
b Relationship oriented, task oriented
c Life oriented, death oriented
d Time oriented, money oriented
11
Question 9
9 List 3 of the five Powers that leaders can use
a
b
c
12
Question 10
10 What is a leader?
a Someone who can influence others and who has managerial authority
b Someone who manages others and has no authority
c Someone who is more powerful
d Someone who has a nice personality
13
Question 11
11 What are the 3 elements of motivation?
a
b
c
14
Question 12
12 List 3 of the five sections in Maslows Hierarchy
a
b
c
15
Question 13
13 A Theory X manager believes
a that employees are motivated and want to work
b that employees are lazy and do not want to work
c that employees are all women
d that employees
16
Question 14
14 List 2 contemporary theories of motivation
a
b
17
Question 15
15 What is autonomy?
a Restraint and limitation
b Working alone
c Team working and group decision making
d Freedom and independence
18
Question 16
16 List the 4 basic types of communication
a
b
c
d
19
Question 17
17 What is communication?
a The transfer and understanding of love
b The transfer and understanding of meaning
c The transfer and understanding of management
d The transfer and understanding of philosophy
20
Question 18
18 In communication models, what is noise?
a Disturbances that interfere with how loud a person speaks
b Disturbances in the force
c Disturbances that interfere with the transmission, receipt, or feedback of a message.
d Disturbances that interfere with the four basic methods of communication
21
Question 19
19 Which tool of communication has high personal warmth?
a Email
b Telephone
c Letter
d Face-to-face
22
Question 20
20 Explain what active listening is.
a
23
Answers 1-8
Q Answers
1 c. The actions of people
2 Cognitive, affective, behavioural
3 a. When employees are connected to and satisfied with their jobs.
4 d.believe the end justifies the means
5 Operant conditioning, social learning
6 Trait theory is that leadership is inherent in a personality and cannot be learned
7 Leaders who inspire followers to transcend their own self-interests for the good of the organisation by clarifying role and task requirements.
8 b. Relationship oriented, task oriented
24
Answers 9-17
Q Answers
9 Legitimate, coercive, reward, expert, referent,
10 a. Someone who can influence others and who has managerial authority
11 Intensity, direction, persistence
12 Physiological, safety, love, self-esteem, self actualisation
13 b. That employees are lazy and do not want to work
14 Goal-Setting Theory, Reinforcement Theory, Equity Theory, Expectancy Theory
15 d. Freedom and independence
16 Written, verbal, visual, non-verbal/body language
17 b. The transfer and understanding of meaning
25
Answers 18-20
Q Answers
18 c. Disturbances that interfere with the transmission, receipt, or feedback of a message.
19 d. Face-to-face
20 Listening for full meaning without making premature judgments or interpretations
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