Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries - PowerPoint PPT Presentation

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Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries

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Annie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics Coordinator Texas Library Association Webinar – PowerPoint PPT presentation

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Title: Building a Learning Organization: Creating and Implementing a Training Program for the University of Houston Libraries


1
Building a Learning Organization Creating
and Implementing a Training Program for the
University of Houston Libraries
  • Annie Wu, Chair of the UH Libraries Training
    Committee
  • Damon Camille, Training, Assessment
    Statistics Coordinator
  • Texas Library Association Webinar
  • 10/08/2010

2
University of Houston Libraries
  • Main library with 3 branches
  • About 125 staff
  • members
  • 2.2 million volumes
  • 400,000 E-titles

3
What We Found at the Outset
  • Training offered vary by departments
  • Librarians got more than staff
  • Barriers
  • People didnt know how to request training
  • Technology/equipment barriers
  • Staffing/scheduling problems
  • Unaware of training resources
  • Red tape forms, signatures, budgets

4
Making the Changes
  • The Training Committee appointed in June
  • Committee Charges
  • Skills/training needs assessment
  • Develop annual training plan
  • Develop orientation program

5
Building a Learning Organization
  • Systems Thinking
  • Personal Mastery
  • Shared Vision
  • Team Learning

6
Training Project Plan
Phase I Preparation Needs Assessment Explore other libraries programs Needs assessment activities Analyze data 06/15 07/30
Phase II Program Development Locate training resource Identify training methods Build annual training orientation plan Training Committee report 08/01 09/15
Phase III Program Implementation Identify and invite trainers Coordinate training sessions Build training Intranet site Create Orientation Ref Guide Fiscal Year 2010
7
Needs Assessment Methodology
  • Survey
  • Department Heads/
  • Supervisors Interview
  • Focus Groups

Needed Skills ?
8
Survey
  • Used SurveyMonkey
  • for our survey questions
  • Responses to Survey
  • Questions asked

9
Department Heads/Supervisor Interviews
  • Why we interviewed
  • supervisors
  • How we conducted
  • the interviews
  • Questions asked

10
Focus Groups
  • Make-up of the variousgroups
  • Librarians
  • New employees
  • Staff
  • Facilitation and note taking
  • Questions asked

11
Tools for Data Collection and Analysis
  • SurveyMonkey
  • MS Excel
  • MS Access
  • Basecamp

12
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13
Data Analysis
  • SurveyMonkey downloaded into Excel for analysis
  • Supervisor interviews summarized report by
    interviewers for analysis
  • Focus Groups - summarized report by note takers
    for analysis
  • Consolidate all the needs assessment data using
    Excel
  • Categorize, sort and prioritize data.

14
What Did We Find Out?
  • Library Services Skills
  • Professional/Interpersonal Skills
  • Computer Skills

15
Library Services Skills
  • Library systems skills
  • Collection management
  • skills
  • Assessment skills
  • Marketing and outreach
  • Digital and metadata

16
Professional and Interpersonal Skills
  • Leadership/Management
  • Customer services
  • Time management
  • Interpersonal/People skills
  • Project management
  • Business meeting facilitation

17
Computer Skills
  • Drupal
  • Microsoft Office 2007
  • Outlook (email calendar)
  • Excel PowerPoint Word
  • PeopleSoft
  • Windows file management
  • Programming languages
  • Media technology

18
Orientation Needs
  • A very structured first day
  • A set itinerary for the first few days
  • Branch tours
  • Promotion process
  • Library maps, acronyms and terms
  • Travel process
  • Departmental orientation

19
Training Plans for Needed Skills
  • Library-wide Training
  • Departmental Training
  • Cross Training

20
Orientation Plan
  • New Employees Orientation Reference Guide
  • New Employees Check List
  • Departmental Orientation Module

21
Training Committee Intranet Site
  • Schedules Training Events
  • News and Events
  • Forms
  • Training Resources
  • Orientation Materials
  • Docs and Links
  • Feedback

22
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23
(No Transcript)
24
Assessment of Success
  • Training Sessions Evaluation (Evaluation Form)
  • Training Statistics (Sign-in Sheet Access
    Database)
  • Sustainability

25
Training Statistics - 2010
Sessions Attendance
Individual Training 15 15
Group Training 73 659
Dept. Orientation 5 164
Total 93 838
26
Training Plan - 2011
27
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28
  • Annie Wu awu_at_uh.edu
  • Damon Camille dcamille_at_uh.eduUniversity of
    Houston Libraries
  • Sources for Images http//office.microsoft.com/e
    n-us/clipart/default.aspx?lcen-us
    http//sxc.hu/ http//images.google.com/imghp?hl
    entabwi
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