Session 11: Improving the Health of your University Risk Programs

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Session 11 Improving the Health of your
University Risk Programs

• Presented by
• Toni Casey University of Queensland
• Harry Rosenthal Unimutual

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Improving the Health of your University Risk
ProgramsTools for DiagnosisTherapies for
Rehabilitation

• ANZUIAG 2010
• Toni Casey, UQ
• Harry Rosenthal, Unimutual

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Risk Program Diagnosis Tools

• Universities have numerous risk related programs
  
• BCP, risk register reviews, risk assessments,
  compliance activities, quality assurance
  activities
• IA can play a useful role in improving the risk
  programming and ensuring it is focused on
  reducing the most important business risks the
  university faces.
• Chinese saying To obtain wisdom you must
• Read 10,000 books and
• Walk 10,000 miles
• In summary success wisdom is the result of
  understanding the 2 dimensions of each endeavor
• The inherent nature of the task itself
• Who you are

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Diagnosis The View of Risk Programs
What Does the Client/Division/Business Unit
Think of Risk Programs/Projects?
Management Excellence
Compliance Exercise

• Typical Characteristics
• Aligns to strategic direction
• Improves efficiency/ effectiveness of
  organisation
• Meets expressed and un-expressed objectives of
  stakeholders

• Typical Characteristics
• Requirement made by others
• Part of a growing list of things to do
• Something you will be audited for later
• Not connected to core business

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Diagnosis The View of Risk Professionals

• Characteristics
• Works to understands client needs and
  objectives
• Acts as a guide on a journey
• Will constantly support with advice and direction
• Grows with you

Professional Life Coach
Who Are You Continuum?

• Characteristics
• Just following orders.
• Not part of the decision making process
• Contributes little to Big Picture
• One trick pony

Bureaucratic Apparatchik
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• Quadrant 3 Characteristics
• Low Division engagement but desire to complete
  tasks.
• Risk staff will complete task but may feel
  underutilized, frustrated.
• Good ground for IA to help develop Division along
  continuum.

• Quadrant 4 Characteristics
• Division engagement, required nurturing/relevance.
  
• Risk staff will feel energized.
• Good ground for IA to become welcome consultants
  help develop along continuum. Capture best
  practices.

Consultant
Bureaucrat
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Compliance
Management Excellence
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2

• Quadrant 2 Characteristics
• Division engagement, but will look for others to
  assist and support.
• Risk staff will feel overwhelmed with admin
  detail, but uninformed anxious.
• Good ground for IA to become supportive of
  process, assessing skills of participants.

• Quadrant 1 Characteristics
• Division will go through motions with adequate
  coaxing/threats
• Risk staff will feel like a taskmaster
• IA should recognise this is a toxic mixture. Wear
  protective clothing. .

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Consultant
Bureaucrat
3
4
Compliance
Management Excellence
1
2
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Therapy for the Risk Program

• Design make it simple and fit the organisation
• Relevance user must be able to see it in their
  world
• Useful must be tangible benefits for the
  organisation
• Growth the process should improve and change
  over time
• Sensible the process should encourage use of
  common sense

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Therapy for the Risk Professional

• Deliver tools that help deliver benefits
• Include involve make risk part of decisions
  
• Encourage support educated risk taking
• Teach learn its not a one way street
• Sell the value of risk to the business (not just
  another thing to do).

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Internal Audit support forLifelong Health

• Embed risk in Internal Audit Plans
• eXplore how risk is considered in practice
• Engage with your risk professionals
• Review report on the framework against good
  practice
• Communicate the need for improved risk oversight
  in audit reports
• Indicators keep your eye on indicators of
  emerging risks
• Support the risk professionals to sell the
  benefits
• Encourage a culture of risk awareness

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