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Title:

Communication

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... established and agreed procedures Informal ... differences Difficulties for larger organisations As organisations grow they often experience ... – PowerPoint PPT presentation

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Title: Communication


1
Communication
2
Contents
  • Methods
  • Motivation and communication
  • Effective communication
  • Barriers to effective communication
  • How to improve communication
  • Difficulties with larger organisations

3
Communication
  • Transferring information from one part of the
    business to another that leads to some outcome,
    changed behaviour or changed practice
  • Formal Communication established and agreed
    procedures
  • Informal Communication channels not formally
    recognised the grapevine

4
Communication
  • Process

Finance Dept
Change in payment systems
E-mail
Sender or Instigator
Channel
Receiver
Medium
Feedback
5
Communication
  • Methods
  • Verbal face to face
  • Written
  • Electronic
  • Visual
  • Audio
  • Group meetings
  • Notice boards
  • Text

6
Communication and Motivation
  • Better communication increases motivation as
    workers respond from attention (Mayo)
  • In Maslows hierarchy of needs communication is
    key to achieving the higher level needs
  • Employee empowerment needs good communication so
    workers know what they are doing
  • Teams need to be able to communicate to work
    effectively together

7
Motivation and Communication
  • If employees are well motivated can impact
    communication as they are more likely to speak to
    senior employees
  • Poor levels of motivation are likely to have a
    negative impact on communication
  • Communication and motivation are related if one
    increases it is likely to have a positive impact
    on the other

8
Effective communication
  • Effective communication has the following
    benefits
  • It makes change easier this is particularly
    important to businesses who are in industries
    which are changing rapidly
  • It increases commitment from employees
  • It increases coordination
  • It helps ensure that all employees are working
    towards the same objectives

9
Communication
  • Barriers to Successful Communication
  • Ability of the sender how much the sender
    understands of the message they are trying to
    send
  • Content including technicalities and jargon
  • Method of communication including style and
    body language where appropriate!
  • Skills and attitude of the receiver
  • Organisational factors complexity of the
    organisation, scope of the organisation
  • Cultural attitudes
  • Perceptions, prejudices and stereotypes
  • Inappropriate target for the message
  • Technical capabilities ICT

10
How to improve communication
  • Communication can be improved by
  • Staff training in communication skills
  • Keeping information to a minimum
  • Increasing awareness of cultural and linguistic
    differences

11
Difficulties for larger organisations
  • As organisations grow they often experience
    problems with communication which can lead to
    diseconomies of scale
  • These may be caused by
  • Communication overload
  • Too many levels in the hierarchy
  • Decentralisation

12
Difficulties for larger organisations
  • Larger organisations need to manage communication
    to ensure it is effective
  • They can use ICT to speed up communication
    throughout the business
  • Clear messages need to be communicated down the
    chain of command

13
Summary
  • Communication is the passing of information
    between parties
  • Communication can be classified as formal and
    planned or informal
  • There are many methods of communication including
    written, verbal, audio etc
  • Motivation and communication In businesses
    where there is good communication levels of
    motivation tend to increase
  • If workers are motivated they tend to communicate
    better
  • Effective communication brings many benefits to
    the business including increasing flexibility of
    the business and providing direction
  • Barriers to effective communication mean that
    communication can fail to meet its purpose
  • Communication can be improved with staff
    training, keeping information to a minimum and
    increasing awareness of linguistic and cultural
    difficulties
  • Larger organisations often experience problems
    with communication causing diseconomies of scale
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