Introducing New MAIS Web Feature:

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• Introducing New MAIS Web Feature
• Project and UL InfoCenters

Highlights of a new addition to the MAIS site
with enhanced features created in response to
customer and Unit Liaison feedback
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This is what we heard

• You need comprehensive information at your
  fingertips
• I can't answer every question and I don't know
  everything
• We need to get to the point, faster
• clear, concise, you know that its important.
• You need a site you can share with your staff
• I'm gonna be counting on this site to be really
  super intuitive so that when I go there I can
  find what I want. And I would hope that there
  would be some focus groups and things with people
  who are not necessarily just the heaviest users,
  but also people who are not heavy users.
  Sometimes that's where I feel that there's a
  disconnect between MAIS and the user is that
  things are not always very intuitive

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Our first response The Project InfoCenter
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What is the Project InfoCenter?

• Replaces Projects area of the MAIS Web site
• Online resource for information related to
  strategic projects led by MAIS to support
  University priorities
• Provides comprehensive information in a more
  intuitive way for people impacted by multiple
  projects/initiatives
• Quick Access to other popular pages through
  Quicklinks
• Search announcements, subscribe to News Feeds,
  tell us why information is (or is not) helpful
• Integrates with the new UL InfoCenter

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News Feedsthe beginning

• Technology that allows web publishers to deliver
  frequently changing content directly to you
• Learn more about this on our News Feeds page
• Announcements, Training Resources for a project
  will be delivered into your feed reader
• Benefits
• Stay informed without having to visit the Project
  InfoCenter every day.
• Check your feed reader for news at your
  convenience.

http//www.mais.umich.edu/project_infocenter/news_
feeds.htmlabout
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Introducing the UL InfoCenter

• Redesigned area of the MAIS Web site,
  specifically for ULs
• Your online resource
• Announcements
• Training Resources
• Meetings, Agendas Key Dates

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What we heard

• You need a searchable email archive
• I would like it if youkept a copy of all the
  emails so I dont have to keep a copy of them.
• I'm getting way too many emails. And I tend not
  to read 'em or I'll just glance at 'em.
• You need help controlling the flow and
  organization of information
• It would be nice if we could decide what
  communications we got from MAIS
• I must have 12 to 18 MAIS related
  foldersbecause there's so much information it
  makes it really hard to figure out and find
  things easily.
• We need to improve information integration
• There are many overlapping area of activities
  which would benefit from further web integration
  As many users default to the Help Desk,
  developing a more comprehensive site would seem a
  logical companion.

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Enhancing not subtracting

• Quicklinks
• Chartfield Converter
• MyLINC
• OARS
• Wolverine Access
• Schedule of Meetings, Events, and UL Action Item
  Due Dates
• Agendas for Upcoming and Recent UL Meetings (with
  links to handouts)
• UL Resources
• UL Document Repository

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How is the UL InfoCenter different?

• Announcements
• Online archive of communications sent to ULs
• Google search enabled
• Training Resources
• Online archive of resource materials
• Timely updates to coincide with other hot
  topics (e.g. meeting materials, quick reference
  guides mentioned in email, etc.)
• News Feeds
• Announcements, training resources delivered to
  you as soon as theyre posted on the UL
  InfoCenter

• Meetings, Agendas Key Dates
• Google calendar
• Week, Month, or Agenda views
• Integrates with new Project InfoCenter
• Opportunity for Feedback
• Is this page helpful?

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Tested by ULs and other Users
Participant Feedback clean, crisp, soft,
organized, packaged, not too busy, simple enough,
relaxing, subtle, pleasing, professional, few
distractions, uncluttered, and inviting
All of the participants stated that they would
probably use the site.