Dr Janice Wilson Deputy Director General Population Health Directorate Ministry of Health 2010 - PowerPoint PPT Presentation

Loading...

PPT – Dr Janice Wilson Deputy Director General Population Health Directorate Ministry of Health 2010 PowerPoint presentation | free to download - id: 71dc94-N2UwO



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Dr Janice Wilson Deputy Director General Population Health Directorate Ministry of Health 2010

Description:

Dr Janice Wilson Deputy Director General Population Health Directorate Ministry of Health 2010 Understanding & Exercising Your Rights Disability Support Older ... – PowerPoint PPT presentation

Number of Views:34
Avg rating:3.0/5.0
Slides: 13
Provided by: Minis101
Learn more at: http://www.hdc.org.nz
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Dr Janice Wilson Deputy Director General Population Health Directorate Ministry of Health 2010


1
Dr Janice WilsonDeputy Director
GeneralPopulation Health DirectorateMinistry
of Health2010
2
  • Understanding Exercising Your Rights
  • Disability Support
  • Older Peoples Health
  • Support Services for People with a Mental Illness

3
  1. Access to services
  2. Rights Responsibilities
  3. How to complain
  4. Specific issues related to different groups
  5. Concluding comments

4
Access to Services
  • Expect services to be safe and we will be treated
    in ways consistent with the code of Health
    Disability Consumer Rights
  • No general right or entitlement to access
  • Access based on needs and ability to benefit

5
Rights Responsibilities
  • Rights well described
  • Responsibility to try and take care of ourselves
  • Family/Whanau responsibilities
  • Balance a fine line

6
Complaining
  • Main issue eg quality or level of services
  • Start at lowest point and work up
  • Think about the person receiving the complaining
  • Can ask for reassessment
  • Can complain about an earlier assessment process

7
Information and advice on services, how to
complain and advocacy support
  • Many Sources
  • NASCS
  • Health Disability Advocates
  • NGOs
  • Advocacy organisations (eg People First)
  • Friends, family and whanau
  • a guide for others good start
  • Don't be afraid to ASK

8
Further places..
  • Complaints services DHBs, Ministry or some
    person in a DHB or Ministry
  • HDC
  • Human Rights Commission service access, level
    of service or discrimination
  • Employer or regulatory body health professional
    competence
  • Minister of Health or Associate Minister of
    Health, or Minister for Disability Issues

9
Disability Support Services
  • Ministry of Healths website
  • Many pamphlets
  • Community Residential Support Services what
    you need to know
  • Your Guide to Disability Support Services (LaVa)
  • Information on the rights and services for people
    who come under the IDCCR Act 1993 (Intellectual
    Disability Compulsory Care Rehabilitation Act
    1993)

10
Health Support Services for Older People
  • Websites
  • Long-term Residential Care for Older People
  • Booklet about needs assessment available 2011

11
Mental Health, Drug Alcohol Services
  • Responsible Clinician
  • Director of Area Mental Health Services
  • DHB complaints office
  • Local District Inspector
  • Health Disability advocates, mental health
    advocates and consumer advocacy organisations

12
Conclusion
  • Expect quality health and disability services
    but not necessarily the level you want
  • You have the right to complain about
  • Quality
  • Level of service
  • Response
  • Multiple ways to complain
  • Be clear
  • Think about where to start
About PowerShow.com