Appreciative Inquiry at U. S. Cellular - PowerPoint PPT Presentation

Loading...

PPT – Appreciative Inquiry at U. S. Cellular PowerPoint presentation | free to download - id: 710e69-ZTNjZ



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Appreciative Inquiry at U. S. Cellular

Description:

U. S. Cellular The Next Generation The Next Generation The Next Generation The Next Generation The Next Generation – PowerPoint PPT presentation

Number of Views:31
Avg rating:3.0/5.0
Slides: 30
Provided by: ch154
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Appreciative Inquiry at U. S. Cellular


1
Appreciative Inquiry atU. S. Cellular
The Next Generation
The Next Generation
The Next Generation
The Next Generation
The Next Generation
2
History of AI at U S Cellular
  • Start
  • Exponential Growth
  • Generative Learning
  • Current State

3
History of AI at U S Cellular
  • Criteria for Success
  • Leadership Presence must drive it
  • Cascaded leadership ownership for the process
  • Robust planning team process leveraging unique
    individual strengths
  • Generative learning from summit to summit

4
Regional Summit Approach
  • Central Region
  • May 7-9, 2003
  • Voices included 1800 (interviews)
  • AI Summit 225
  • Theme Living the Dynamic Organization
  • OD Network Award Winning Project
  • April 4-5, 2006
  • Voices included 150
  • April 4-5, 2007
  • AI Summit 250
  • AI Voices 1000

5
Regional Summit Approach
  • West Region
  • November 7-9, 2006
  • Voices included 1500 (interviews)
  • AI Summit 240 participants
  • Theme Success to Significance
  • October 29-30, 2007
  • AI Summit 230 participants
  • Theme Communications

6
Regional Summit Approach
  • East Region
  • Market level July, 2002- May, 2003
  • -3 A.I. Summits (Day1- interviews- Day2)
  • - interviewed 117 63 301
  • Regional level June 19-21, 2006
  • Voices included 1,400 (interviews)
  • AI Planning Summit 29
  • Interviewers trained 208
  • Data miners trained 74
  • AI Summiteers 240
  • -

7
Functional Summit Approach
  • Engineering IS
  • July 17-18, 2006
  • AI Summit 600 (Entire Organization)
  • Marketing Sales Operations
  • May 3 22, 2006
  • AI Summit 125 (Entire Organization)
  • Business Support Services
  • January 19, 2006
  • AI Summit 125 (Entire Organization)
  • Operations Integration
  • February 15-16, 2007
  • AI Summit 50 (Entire Organization)

8
Innovations Before the Summit
  • East Region Planning Summit-
  • Summiteer Selection Criteria
  • Strengths-based Placement on teams
  • Barrier Busters alignment w/teams
  • Imbedded Planners (West region)
  • Interactive Intranet site launched
  • with teaser awareness campaign

9
Innovations Before the Summit
  • Interview Data Collection
  • - Generative data base evolution
  • - Virtually every person interviewed
  • - Data Miners trained to qualitatively
    analyze data
  • - Interviewer training utilized actual data
    entry template

10
Innovations Before the Summit
  • East Region DVD collaboration
  • Pre thru post production vision painting
  • Outcomes alignment mutual freedom
  • Freedom joint ownership energy
  • Partners, not providers
  • Result 2007 TELLY Award winning DVD
  • for Bluegill Creative

11
Innovations During the Summit
  • Data Mining
  • Participants Mining Raw Data
  • Storytelling
  • Alyce Smith-Cooper
  • During the Day, End of Day
  • Artwork
  • Associate Artists
  • DVD
  • Re-ignite Excitement
  • Share with those who were not there
  • Use for Follow-Up Activities

12
Data-Mining
  • Data Miners
  • Loved to read!
  • Forever changed by what they saw.
  • System Controls
  • Web driven multiple people inputting
    administrator only access to main database
  • Matched interview questions consistent input
  • Exported to Excel set up categories based on
    word count
  • Sorted by High-Med-Low impact of comment
  • Pushed back into database export raw data by
    category
  • Themes in PG
  • 10 themes high-impact stories, quotes
  • Raw Data Mining DURING Summit

13
(No Transcript)
14
(No Transcript)
15
(No Transcript)
16
(No Transcript)
17
(No Transcript)
18
(No Transcript)
19
(No Transcript)
20
Summit DVD
21
Innovations in Follow-Up
  • East Region
  • Leadership Tool Kit 3 meeting process guide
  • West Region
  • 2-Hour Mini-Summit Modules
  • KFA Team Alignment with Summit Action Plans
  • Ongoing AI Communications Committee of Associates
  • Central Region
  • One-Day Mini-Summits in Iowa Market
  • Engineering and IS
  • Summit Tool Kit

22
Innovations in Follow-Up
  • Iowa Market One-Day Mini-Summits
  • Iowa One Day Mini-Session Agenda
  • A.M.
  • Welcome, Opening Remarks
  • Overview of Session, Agenda
  • Understanding Appreciative Inquiry
  • Discovering the best of U. S. Cellular, Task
    Brief 1
  • Celebrate Whats Right with the World
  • P.M.
  • U. S. Cellulars Positive Core, Task Brief 2
  • Reframing in the Positive
  • Envisioning the Future, Task Brief 3
  • Identifying Initiatives, Task Brief 4
  • Moving Forward Next Steps
  • ADJOURN

23
IOWA MINI-AI SUMMITS Train the Trainer
  • Day 1
  • Overview of purpose of Summit and role of
    facilitator
  • Deep dive into Appreciative Inquiry
  • Teach AI basics
  • Teach presentation skills
  • Teach AI reframing
  • Participants teach-back
  • Deep dive into Dynamic Organization
  • Teach DO basics
  • Link DO to AI
  • Participants teach-back
  • Day 2
  • Facilitating the Celebrate Video
  • Show video
  • Design discussion points
  • Discuss techniques for soliciting/managing
    discussion
  • Participants practice leading discussions
  • Basic facilitation skills/group dynamics
  • Facilitation handbook review and discuss

24
AI Mini-Summit Facilitator Job Description
  • The purpose of this role is to co-facilitate a
    one-day Appreciative Inquiry Mini-Summit to
    associates in the Iowa market who have not yet
    attended an AI Summit. Facilitators will receive
    training in basic facilitation skills, group
    dynamics, the Dynamic Organization, and
    Appreciative Inquiry.
  • Requirements to fill this position include
  • Previously attended an AI Summit
  • Basic understanding of appreciative inquiry
  • Basic understanding of the Dynamic Organization
  • Comfortable presenting to groups of 20-30 people
  • Willing to learn basic facilitation skills
  • Good listener
  • Desire and ability to be a leader
  • Recognized as a role model for AI and the DO
  • Trained 22 facilitators, who then went out into
    the Iowa market and co-facilitated the one-day
    sessions. Each facilitator conducted two
    sessions.

25
West Region2-Hour Mini-Summit Modules
  • Five modules, 2 hours each
  • Understanding AI
  • The AI Summit
  • Celebrate Whats Right with the World
  • Dream
  • Sharing Our History (Timelines)
  • Each module consists of a set of power point
    slides with facilitator notes, and a
    facilitators kit with instructions for how to
    teach the module, as well as instructions for set
    -up, handouts, and facilitator tips.
  • Trained 15 facilitators in Tulsa and 20
    facilitators in Missouri in how to conduct the
    mini-sessions. They in turn scheduled (through
    LMS) multiple sessions for people in the West
    Region who did not attend the Summit. Do not
    have a count of how many people participated in
    mini-sessions, but my guess is hundreds across
    the region. The Call Center also used the
    modules to teach AI there. Modules continue to
    be taught throughout the Region as we speak.

26
East Region Leadership Tool Kit
  • Purpose extend the journey experience with all
    Associates
  • Process Summiteers team leaders facilitated
    all follow-up sessions
  • - 3 stand alone meeting process guides
  • - Option combine into a full day summit
    immersion

27
Engineering ISSummit Tool Kit
  • Established AI Communications Office
  • Follow Up AI Activities
  • Commit to learning of the principles of
    Appreciative Inquiry.
  • Complete the recommended follow up activities by
    the end of 1Q07.
  • Share your learnings with each other and with
    your leaders as a means of building cooperative
    capacity.
  • Development of an Dynamic (Appreciative)
    Leadership Workshop

28
Outcomes for U. S. Cellular
  • Strengths-factored team development
  • Yes, and dialogue response patterns
  • Can do to Will do to Well do
  • Reinforced our Dynamic Culture
  • Appreciative lens perspective embedded
    organization-wide
  • Weve been used by Jim Ludema as case study
    during his A.I. Summit workshops

29
Questions?
About PowerShow.com