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President

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President s Self-Assessment of Performance for AY08-09 Presented by Dr. H. Jeffrey Rafn, President Northeast Wisconsin Technical College to NWTC Board of Trustees – PowerPoint PPT presentation

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Title: President


1
Presidents Self-Assessment of Performance for
AY08-09
  • Presented by
  • Dr. H. Jeffrey Rafn, President
  • Northeast Wisconsin Technical College
  • to
  • NWTC Board of Trustees
  • May 13, 2009

2
Executive Limitations - Students
  • The primary means of collecting, reviewing,
    transmitting, and storing customer information is
    electronic.
  • An intrusion prevention and detection system has
    been installed on the network to monitor and
    defend against hacking attempts.
  • The College continues to expand the use of
    electronic imaging.
  • The new scholarship management system allowed the
    Foundation office to collect, review, transmit
    and store scholarship applications
    electronically.
  • Respondus Lockdown Browser has been added to the
    computers in the testing labs. This software
    prevents students from accessing the internet or
    emailing others while taking tests. The software
    has been linked to Blackboard to ensure further
    security.
  • Enhancements have been made to the Bookstore
    software package so students can more easily
    order books on line.
  • Enhancements have been made to allow a seamless
    interconnection between ITV and VC classes
    creating greater flexibility in NWTCs remote
    delivery.
  • ITV and VC scheduling is now fully electronic and
    centralized in LSS.
  • Facilities are safe and secure
  • No major crimes were committed on any of our
    campuses .
  • A Gymnasium Security Station was completed and is
    staffed by students during key hours.
  • Lockers with keyed locks have been added to the
    Assessment Center. Students are able to lock all
    valuables including electronic devices during
    testing procedures.
  • Emergency Parking Lot phones, cameras, and panic
    buttons were expanded to Marinette and Sturgeon
    Bay Campuses.
  • Expansion of Student Security to Sturgeon Bay
    Campus.
  • Completed WDNR mandated Mercury inventory
    district wide (Green and Healthy Schools
    initiative).

3
Students
  • Safety Security (Continued)
  • EOC/NIMS training to be completed by ELT and
    various other college management by 6/30/09.
  • A web site logging package has been installed,
    giving NWTC access to view where people are going
    on the Internet.
  • New monitoring tools have been implemented to
    alert IIT staff of any existing threats on the
    NWTC computer network.
  • Students are provided means to express and
    resolve disputes with the College
  • 19 written complaints were received compared to
    23 during the same time period of the previous
    year.
  • 4 students took grade appeals to the Appeals
    Committee compared to six the previous year.
  • Students are provided a student handbook
    outlining their rights and school policy relative
    to treatment of students.
  • No EEOC complaints have been filed in 08-09 by
    any student regarding alleged racial or sexual
    discrimination.
  • Customers are provided mechanisms to provide
    feedback
  • College Advancement has received survey responses
    from 3,056 individuals regarding customer
    satisfaction and need.

4
Executive Limitations Employee Relations
  • Written personnel procedures and collective
    bargaining agreements exist
  • All three union collective bargaining agreements
    were completed by the beginning of the fiscal and
    academic year before expiration of the previous
    agreement.
  • Year 1 of the Instructor Preparation Academy
    began in fall and will successfully end May 21
    with 14 new faculty moving onto year 2. We are
    evaluating the program and implementing
    continuous improvement measures. We anticipate
    approximately 10 new faculty to join the program
    in fall 2009.
  • An All Staff Employee Handbook is on the Intranet
    for all employees along with the Colleges
    policies and procedures.
  • No grievances have been filed alleging
    discrimination against first amendment rights,
    race, gender, age, or sexual orientation.
  • 3 grievances were filed by the Educational
    Support Specialist (ESS) union in FY09. No other
    grievances were filed by the other unions.
  • The College denied all three ESS complaints, and
    no further action was taken by the union.
  • One EEOC complaint was filed in 08-09 by an ESS
    member alleging disability discrimination. The
    matter was dismissed by the EEOC after mediation
    and settlement. The College agreed to remedial
    ADA (disability) training and paid 1,828 in
    attorney fees as part of the settlement.

5
Employee Relations
  • Have promoted and valued diversity in the
    workplace
  • Have made consistent effort, yet have not met
    goal of 10 of benefit-eligible new hires being
    minority. 5.4 of benefit-eligible hires were
    minority while 14.4 of all hires (including
    part-time) were minority.
  • Recruitment policies are in place that assure an
    adequate diverse applicant pool. Measurements
    have been added to track the diversity of
    applicants.
  • Continued to provide professional development
    credit to employees for attending cultural
    awareness events sponsored by Student Life.
    Seven such events were held this year.
  • Staff turnover for the current year (to date) is
    4.3 (28) compared to 4.5 (29) the previous
    year. 15 individuals left or are leaving due to
    retirement, three individuals did not return from
    a long-term disability leave, three separations
    were initiated by the College, with seven (1.1)
    individuals who voluntarily terminated.
  • The Communication Team, a cross-section of
    employees throughout the College, continues to
    meet on a regular basis to explore and develop
    tools/methods to ensure that effective
    communication among all staff is being utilized
    and upgraded. They also implement new ways to
    improve communication.
  • We are promoting a culture of wellness with our
    educational classes and our on-site health and
    wellness services. More employees have taken
    Health Risk Assessments (HRAs) and scores have
    increased.
  • Worker compensation mod factor history

6
Executive Limitations - Fiscal
  • In FY02 the operating cost per FTE was 11,189
    compared to 11,296 in FY08 (unadjusted for
    inflation).
  • Taxpayer support per FTE has fallen in actual
    dollars from 10,494 per FTE in FY 2002 to 9,984
    per FTE in FY 2008. Adjusting for inflation,
    costs per FTE are less than they were in FY 2002
    (10,494 vs 8,340) despite having funded a
    46,000,000 capital building project during that
    time.
  • The College will stay within the parameters of
    the FY09 budget. Early projections are for a
    surplus of 394,000 that will be added to the
    General Fund Balance. The amount of surplus has
    been positively impacted by engaging the State of
    Wisconsin T.R.I.P. (Tax Receipt Interception
    Program) in collecting past due accounts, as well
    as fringe benefit spending (particularly health
    insurance) less than budget.
  • T.R.I.P. dollars collected in FY08 was 1,031,400
    and 718,700 so far in FY09.  
  • The Board approved an FY09 budget with an
    unreserved general fund balance that was 19.5
    (slightly below the 20 target) of the general
    fund operating budget.
  • We project to start the FY10 budget with a
    general fund balance that is 19.3 of the
    expenditure budget (19.7 if the projected
    surplus from FY09 is realized).
  • Our financial projections for the purpose of
    calculating end of the budget year balance have
    been within 2 of the actual for the last three
    years.

7
Fiscal
  • Cost savings measures in the area of health
    dental benefits took place. The College
    experienced over 350,000 in savings as a result
    of the changes including moving the Non-Unit
    Professional employees to a high deductible
    Health Savings Account (consumer-driven plan).
    Employees are also paying a greater share of the
    health insurance premium and have increased
    deductibles. The College also realized a savings
    of approximately 1,000,000 as a result of a
    change in Preferred Provider Organization (PPO).
    As a result, the medical and prescription claims
    cost per employee per year has decreased.
  • Actual utility expense expected to decrease from
    1,763,700 in FY08 to 1,685,300 for FY09. 
    Reduced MMBTU/SqFt/DD from 13.01 in FY07 to 11.6
    in FY08.
  • The annual audit was completed by Clifton
    Gunderson LLP, and no major findings were made.
    The College was found in compliance with Federal,
    State, and its own policies and regulations.
  • Adequate stop-loss insurance is in place for the
    Colleges medical self -insurance fund. One
    health plan participant exceeded the 160,000
    stop-loss level compared to three in the prior
    year.
  • The College continues to enjoy an AA1 bond rating
    the highest possible given the geographic
    region in which the College is located.
  • The College conducted ten Operational
    Productivity events leading to process
    improvements and increased efficiencies in
    operation.
  • The new scholarship management system is a
    paperless system this eliminated the printing of
    over 6,000 pages of scholarship applications.

8
End StatementsBecause NWTC Exists
  • Addresses Metrics Approved by the Board and in
    Place at NWTC

9
A Vibrant Workforce that Receives Good Paying
Jobs will Exist
  • Projected FTE is 6,663 (2.5) 67.9 since June
    30, 1997 (tenure of current president). This is
    at goal for the year.
  • Projected unduplicated headcount is 40,928.
  • AY07-08 saw a record 2,244 (5) students receive
    an associate degree, technical diploma, or
    certificate.
  • 93 of AY07-08 graduates available for work were
    employed. 78 of the graduates are working in
    jobs related to their chosen career.
  • 72 of the graduates are employed in the
    district, and 93 are employed in the state.
  • The median entry level wage rose from 14.37/hour
    to 15.00/hour.
  • 31, 202/year (-7) for associate degree
    graduates
  • 31, 202/year (6) for technical diploma
    graduates
  • 21,525/year (1) for less than one year program
    graduates
  • 57 (10) of the 2007 graduates reported that
    the reason for attending NWTC was to change
    careers or in preparation for a job.
  • 5-year follow-up indicates that 83 (6) of the
    respondents felt that NWTC was important or very
    important in starting their career.
  • 71 (-2) of the graduates lived in the same
    county from which they entered NWTC 10 years ago.
  • In FY08 to date, a total of 135 entrepreneurs
    have been served by the Center for
    Entrepreneurship.

10
Incumbent Workers Will Have the Ability to Gain
New Skills That Help Them Progress in Their
Chosen Career or Retrain for a New Career
  • 8.5 of the 2008 graduates reported that the
    reason for attending NWTC was to improve existing
    job skills. Another 19.5 said their reason for
    attending was to change careers.
  • Of the 41,382 persons taking courses in AY07-08,
    33,142 were in non-credit courses most of which
    were related to incumbent worker training.
  • Corporate Training and Economic Development
    (formerly Workplace Learning Services) continues
    to grow and provide training to foster economic
    growth.
  • In FY07-08, 56 new businesses were served.
  • In FY08-09, to date, contracts have been written
    with 59 new companies.
  • Actual Revenue in FY07-08 is 3,515,704.
  • Projected revenue for FY08-09 is 4,400,000 (at
    goal)
  • In 07-08 staff responded to 8 plant closings or
    layoffs affecting approximately 550 workers at
    the following companies Krispy Kreme, Excel
    Direct Trucking, Unilever/Good Humor Breyer, New
    Page, LDI Composites, Bon Ton Distributing, KI,
    and BelGioioso Cheese.
  • In 08-09 staff responded to 13 plant closings or
    mass lay-offs affecting approximately 835 workers
    at the following companies Quality Logistics,
    Com Air, Marinette Marine, Karl Schmidt Unisia,
    Carver Yachts, Cruisers Yachts, Circuit City,
    Ansul, Meg Tec, Komatsu, Winsert, Sportsmans
    Warehouse, American Express.  Also assisted with
    the Fox Valley Workforce Boards response to the
    New Page closing in Kimberly.  10 of the 13 plant
    closings or layoffs have occurred between January
    2009 and now.   We continue to receive calls from
    individuals who were affected by smaller
    layoffs. 
  • 67.5 of respondents to the 6-month follow-up
    survey reported that they felt their NWTC degree
    was very important or important to their ability
    to retain their position or receive a promotion .

11
People Who do not Meet College Entry-Level
Benchmarks or are Under-prepared Learners will
be Able to Achieve the Benchmarks and the Level
of Preparedness Needed to Succeed at NWTC
  • The success of students in Basic Education has
    significantly improved over last year.
  • 68.26 (compared to 67.19 the previous year) of
    the students in AY07-08 who had the goal of
    entering post-secondary education did so, above
    the target of 62.
  • 68.93 (compared to 40.20 the previous year) who
    had the goal of getting a secondary school
    diploma did so.
  • Students with the goal of achieving educational
    gains were successful in each category, averaging
    11.5 increases for each target level.
  • 18 sites throughout the district provide Basic
    Education.
  • In 07-08 375 students received their GED (this
    was projected to 340 in last years performance
    report)
  • It is projected that 340 students in 08-09 will
    receive their GED, a decrease of 9 from the
    previous year.
  • 3,183 enrollments are projected to occur in ELL
    in AY08-09.
  • ELL students in levels 1-3 and level 6 have met
    or exceeded the AY07-08 targets (levels 4 5 did
    not meet AY07-08 targets.
  • 35.71 (compared to 60 in the previous year) of
    the ELL students in the ELL Intermediate/High
    level achieved their goal.
  • 8 (compared to 8 in AY07-08) sites provided ELL.
  • NWTC provides Alternative High School at 5
    locations
  • 76 (compared to 119) students were served.
  • 50 received their HSED and 4 are returning.
  • In AY07-08, 211 (-30) high school students were
    awarded 972 credits (-16) of advanced standing.
  • In AY07-08, 721 (-60) transcripted credits (262
    unduplicated students) were granted to high
    school students.

12
Learners Will be Able to Successfully Transfer to
Another Two or Four-Year Institution of Higher
Education
  • 28 (-1.5 points) of 2008 graduates indicated
    that the reason for doing so was in preparation
    for further education.
  • NWTC has 227 transfer agreements with 29
    baccalaureate degree and 4 AAS or other degree
    granting institutions (total 33 partners).
  • 326 students transferred to UWGB in 08-09
    compared to 302 the year before. 796 students
    that previously attended NWTC are currently
    enrolled at UWGB.
  • The General Studies Certificate with UWGB was
    implemented in January 2006 as part of a 13
    program. In AY06-07, 213 FTE were enrolled with
    500 students taking classes. AY07-08 had 412 FTE
    with 896 students. In AY08-09 306 FTE were
    enrolled with 737 students taking classes.
  • The General Studies Certificate with UWO was
    implemented in 2007 as an additional part of the
    13 program. In AY07-08 6 FTE were enrolled with
    11 students taking classes. In AY08-09 6 FTE
    were enrolled with 12 students taking classes.
  • UWGB reports that at the end of spring 2008 95
    students had applied to the Bachelor of Applied
    Studies. By the end of April 2009 186 prior NWTC
    students were enrolled.
  • NWTC, in cooperation with UW-Stout UWGB,
    implemented a Manufacturing Engineering degree
    program that includes a 22 agreement to be
    offered on the NWTC campus. 20 students were
    accepted for fall 2008 and to date an additional
    19 students have been accepted fall 2009.

13
District Residents Can Enroll in Enrichment
Courses that Improve Their Quality of Life
  • Continue to provide avocational courses in the
    outlying regional learning centers.
  • AY07-08 had an enrollment of 632 (994 in AY06-07)
    which generated 7.65 FTEs (11 in AY06-07). This
    is 1.1 tenth of a percent of the FTE enrollment.
  • Intent is to make these courses cost recovery,
    although the statutory limit on tuition for
    senior citizens sometimes results in a minor
    financial loss.
  • Courses offered are largely determined by
    customer interest and instructor request.
  • NWTC hosts and provides support to the Learning
    in Retirement program in Door County.

14
President/Board Relationship
  • The Board embarked on a series of discussions
    which culminated in a set of strategic directions
    (Future 2013) that will guide the College for the
    next four years as it nears its 100th
    anniversary.
  • The Presidents annual report continues to report
    progress on achieving end statements using the
    metrics determined by the Board.
  • The Budget presentation included an early look in
    February of all the requests that the Executive
    Leadership Team presented to the President. This
    allowed the Board to get a feel for what was and
    was not recommended by the President. It also
    provided the Board a sense of the overall budget
    needs of the College.
  • The staff began presenting Edubytes to the
    Board. These are short (15 minute) presentations
    designed to educate the Board on various topics
    of its interest regarding programs, services, and
    operations at the College.
  • The Board developed a calendar that included the
    discussion topics on major policy areas related
    to Future 2013 and the Edubyte topics for the
    2009 calendar year.
  • An annual scorecard with key data that described
    the Colleges activities and performance was
    provided for FY08.

15
Presidents Leadership Development
  • Addressed significant personnel issue relative to
    the Vice President of Learning
  • Acted as formal mentor to two WTC presidents as
    well as mentored an associate dean and a dean who
    have or are participating in the Wisconsin
    Leadership Development Institute
  • In response to suggested areas to improve, I
    instituted the following strategies
  • Scheduled weekly walkabouts (moderately
    successful in doing)
  • Attended team meetings of divisional leadership
  • Attended student project demonstrations and
    activities
  • Held monthly meetings with union leadership
  • Encouraged faculty teams to invite the president
    to a team meeting (this was not successful will
    work with new VP of Learning to re-devise this
    strategy)
  • A communication blog is under development
  • Began brown bag monthly discussions on selected
    leadership topics with Executive Leadership Team
  • Engaged in and attend the monthly meetings of
    professional development group TEC Chief
    Executives Working Together. The group is made up
    of CEOs from around New North.

16
Demonstrated Effective Leadership in the Community
  • Led the New North Technical Colleges (previously
    known as the 4 Amigos) in submitting the only
    regional plan to request additional state funding
    for FY10-FY11
  • Accepted the lead to develop a NEW ERA-sponsored
    New North Sustainability Center
  • Appointed to the governing board of Global
    Corporate College
  • Finalist for the American Foundation of
    Counseling Services, 2009 Brown County Ethics in
    Business Award
  • Chaired New North Educational Attainment
    Committee pursuing the following strategic
    initiatives
  • Eliminating the achievement gap PK-3
  • Increasing access and aspirations to attend
    post-secondary education
  • Building a business case for continued public
    investment in education
  • Overcoming educational barriers in rural
    locations
  • Implementing 21st Century Skills in PK-16
    curriculum
  • Opening of dental restoration clinic and
    authorization to be a Medicare provider has
    provided service to un and under-insured dental
    patients

17
External Leadership
  • Local
  • - Advisory Council for St. Vincents Hospital,
    Green Bay
  • - Board of Greater Green Bay Chamber of Commerce
  • - Member Past-Chair of Partners in Education
  • - Executive Board of Advance
  • -Business Assistance Center Governance Council
  • - Green Bay Public Schools Strategic Planning
    Council
  • Regional
  • - NEW NORTH Technical Colleges (formerly the
    Four Amigos)
  • - Member of NEW NORTH Executive Committee
  • - Member of NEW NORTH Board of Directors
  • - Co-Chair of NEW NORTH Educational Attainment
    Committee
  • - Member of Northeast Wisconsin Educational
    Resource Alliance (NEW ERA)
  • State
  • - Member of WTCS President Association
  • National

18
Under the Presidents Leadership the College Has
Engaged in Productivity Improvement Events
  • The following ten operational productivity
    projects utilizing Lean techniques were
    undertaken and completed or are in process
  • Off Campus High School Recruiting
  • Basic Ed Student Tracking
  • IIT Resource and Capacity Planning
  • Tutoring Process
  • Graduate Petition Services
  • Team Action Plan Reporting Process
  • Non-Wait List Program Admission Process
  • Unplanned Capital Construction Projects Process
  • Process to Review Collected Development Ideas
  • Student Life Accounting Functions
  • Operational Productivity project metrics are in
    place. They consist of a three-part measurement
    including 1) hard savings, readily identified 2)
    soft savings, resources freed up or reassigned to
    other value-added work and 3) tangible savings.
  • 6 Learning Projects were undertaken
  • Adjunct Faculty Engagement in Learning in
    progress
  • Alternative Course Delivery Methods in progress
  • Course and Program Marketing in progress
  • Course Scheduling and Cancellation Processes
    (carry over from FY2007-08) in progress
  • Program Waitlist (carry over from FY2007-08) in
    progress
  • Review and Improve Course Policies in progress

19
Under the Presidents Leadership the College Has
  • Substantially met the goals outlined in the
    Executive Leadership Action Plan for the
    2008-2009 academic year
  • Completed Future 2013 We Deliver the Future
    which outlines the strategic directions for the
    College over the next four years
  • Received the NEW NORTH Diversity Award 2009
  • Addressed a significant personnel issue relative
    to the continued tenure of the Vice President of
    Learning
  • Completed initial development of the business
    intelligence system (EDWare)
  • Positioned College to aggressively meet the
    education and training needs of the growing
    dislocated workforce
  • Established working relationships with interim
    chancellor of UWGB, new president of St. Norbert
    College, Superintendent of Green Bay Schools, and
    new CESA 7 Director. Joint planning and project
    development is underway with each of these
    institutions
  • Converted email system from Lotus Notes to
    Outlook, saving 40,000 in annual maintenance
    fees

20
  • Over the FY08 and FY09 have received over
    3,300,000 in competitive grants
  • In partnership with LTC, 987,904 award from US
    Department of Labor to grow the Nuclear
    Technician program and develop/deliver the
    Utility Engineering Technology program at NWTC
  • Day for NWTC fund raising campaign raised
    79,345 in FY09 compared to 55,000 in FY08
  • 100,000 Wal-Mart/AACC planning and
    implementation grant to develop regional network
    which will maintain and enhance the economic
    vitality of manufacturing in Florence and
    Marinette counties
  • Received the largest single bequest of 500,000
    this past year for student scholarships
  • Five certificates and one associate degree have
    been developed and implemented in the renewable
    and sustainable practices arena. Another
    associate degree is under development
  • Utilities Engineering Technician Associate Degree
    development and implementation funded by
    Federal grant
  • Renewable energy certificates in solar, wind,
    sustainable design, and biofuels. Exceeded
    planned FTE goal (10) by ten (20 total)
  • Sustainable Food Supply Certificate was developed
    under a federal grant received from the USDA
  • Under development is an associate degree in
    energy management tentative start date is fall
    2010
  • The first courses in gerontology were developed
    with 10 students enrolled in the first course
    offered.

21
  • Continued investigation of Professional Artisans
    programs
  • Seminars conducted in business principles in the
    artisan fields
  • Surveys given
  • Best practices investigated through field trips
  • As of the end of the third quarter, 9.9 of
    students in degree and diploma programs were from
    minority populations
  • The NWTC Web Redesign Project will be implemented
    in July creating a more intuitive and
    customer-driven website.
  • New annual plan development timeline implemented
    with plans down through the individual team
    levels completed by July 1 (previously were
    completed by September 30)
  • Began series of meetings and strategies with a
    Florence County delegation to address specific
    needs of the local schools and economic
    development initiatives
  • In the third year of the implementation of
    academic advising, a staff survey was created and
    data will be available at the end of May 2009.
    Student surveys and QRP program data have
    indicated that advising has been very successful
    in meeting the needs of students.
  • National and International Presentations
  • AACC WDI Conference Presentation, Supporting
    Regional Innovation, January 28-31, 2009,
    Newport Beach, California
  • Served on Panel at NGA Experts Roundtable -
    Lexington, Kentucky, January 7-9, 2009

22
  • Expanded authentic service learning projects from
    64 to a projected 90. Some examples
  • Communications Team. Students in Written
    Communications served as Writing Buddies and
    Reading Tutors for St. Thomas More School in
    Green Bay.
  • Digital Media Technology. Students in the
    Digital Audio Overview course created and
    presented radio spots for Crime Stoppers in Green
    Bay. The radio spots will begin airing in June.
  • East Regional Learning Center. Students in Intro
    to Ethics and Intro to Sociology organized a
    Back-to-School Health and Wellness Fair for
    families in the Kewaunee County Area. Nine
    health-related services were available, including
    vision and hearing and dental screening, fluoride
    varnishes and nutrition information. Each
    participant received a hygiene kit and a healthy
    booyah dinner.
  • Financial Institutions Management. Students in
    Mortgage Lending and Servicing created
    presentations to assist NeighborWorks with their
    Home Buyer Education classes. Students presented
    information on mortgage points, HUD, Fanny Mae,
    title insurance and PMI approval.
  • Apprenticeship Masonry. Student Apprentices in
    Bricklaying, Cement Finishing and Tile Setting
    prepared, framed and leveled a 30x30 concrete
    slab for the Denmark High School shop area, using
    concrete that would otherwise have been wasted.
    Our NWTC students worked with the Denmark High
    School students to complete the project.

23
Targets of Opportunity and Focus for FY10
  • Complete assessment of existing physical capacity
    and potential future needs
  • Implement micro-business education/training
    program in rural areas
  • Develop and execute strategies to assist rural
    schools in providing vocational education
    opportunities
  • Complete planning, including funding strategies
    and grant applications, for a comprehensive
    Sustainable Practices Center with the K-12 and
    university system
  • Funding and implementation of a mobile dental
    and/or health clinic
  • Plans for a Plus-50 initiative focused on encore
    careers will be finished and ready for
    implementation
  • Aggregate FTE growth in regional learning centers
    is greater than overall growth of College
  • Curriculum will be chunked and start date of
    courses and programs will be flexed to meet needs
    of dislocated workers
  • Evidence of contextualization of some basic and
    general education courses exists
  • A comprehensive energy plan is in place that
    focuses on conservation and use of renewable
    energy
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