To

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WELCOME
To Presentation Session
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Sharing of Learning Outcomes with RRI Officials
from

• e-Government Management Course
• Presented by
• Md. Alauddin Hossain
• SSO, RRI, Faridpur.

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Presentation Outline

• Objective of the e-Government Course
• E-Government Management Course Content
• E-Government Concepts and Component, Challenges
• Data Information and Knowledge
• Computer Systems and Networking
• Scope of e-government in RRI
• Challenges for e-government in RRI
• Recommendation for improving capacity building of
  RRI for e-government

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Objective of the e-Govt. Magt. Course

• To help the participants understand basic
  concepts of e-Governance and endow them with
  adequate knowledge to identify and address issues
  as well as challenges for e-Governance
  implementation in their respective workplaces
• To enable trainee officers to plan and implement
  e-government projects in the public sector with a
  view to bringing in increased efficiency and
  transparency and benefits to citizen

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Objective of the e-Govt. Magt. Course

• To develop the participants as trainers by
  inculcating expertise and confidence in them to
  deliver the e-Government Management educational
  programmes on going basis
• To give the participants basic ideas of computer
  network environment, comprehensively orient them
  with ICT tools and enable motivate them to
  introduce ICT tools for data management
  improving public services in their respective
  organizations.

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Objective of the e-Govt. Magt. Course

• To impart requisite knowledge and technical
  know-how to plan and oversee the use of ICT in
  the public sector and
• To enable the participants to assess current
  needs and accordingly design and offer training
  programs to increase public sector managers
  knowledge of ICT and e-Government Management.
• To help officers and managers (in public sector
  organizations) so that they can improve the
  situation of their country and their citizens
  with IT.

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E-Govt. Magt. Course Content

• Major parts
• A Introduction about e-Government
• B E-Government Architecture and Systems
• C Implementing e-government systems
• D Managing e-government
• Evaluation
• Quiz test, Close exam, Open exam, Individual
• assignment, Group Assignment, Study tour,
• Cultural program.

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E-Govt. Magt. Course Contentcontd
Chapter Topic
Part A-Introduction Part A-Introduction
1 Introduction
2 E-government
Part B-e-Government Architecture Part B-e-Government Architecture
3 e-Government Architecture Systems
4 Data Networks
5 Data Management
6 Enterprise Systems (e-procurement, supply chain management, Financial services, Enterprise Resources Planning Systems (ERP)
7 Citizen Services
8 Security and Privacy
Part C-Implementing e-Government Systems Part C-Implementing e-Government Systems
9 ICT Investment Management Developing a Business case
10 Systems Building Acquisition
11 IT Project Management
Part D-Managing e-Government Part D-Managing e-Government
12 Operations Management
13 IT Governance, Strategy and Planning
14 People and organizational issues
15 Political, Legal, Ethical and Environmental Issues
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Relevancy of E-government in LDCs

• Streamlined government processes
• Excellent cost-efficiency
• Faster government services
• Greater public service efficiency
• Mobile-phone accessibility
• Promotes citizen activism
• Encourages an ICT-literate population.

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Challenges for I.T. Management / e-government in
LDCs

• Need knowledge of ICT and people management
• Organizational leaders may not understand ICT
• Reluctance to resource ICT properly
• Organizations depend on critical systems
  reliability essential
• I.T. systems large and complex
• Globalization of I.T. systems (eg Internet
  applications)
• Rapid technological change
• Officers find it hard to express requirements
• Officers resist to change

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What e-government managers need to know

• The successful manager has knowledge of
• I.T. Governance
• How to plan strategically for I.T.
• Preparing business cases evaluating returns
• How to manage and control ICT projects
• Technology and industry trends
• Current application software packages
• I.T. operational (service) management
• Managing human resources
• Change management
• Ensuring security of systems

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Data, Information and Knowledge
Data

• Data is the foundation of information and
  knowledge.
• Data refers to the raw inputs

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Data, Information and Knowledgecontd

• Data
• Representation of facts - qualitative or
  quantitative

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Data, Information and Knowledgecontd

• Information
• Data that has been processed for a specific
  purpose or context in order to be meaningful.
• Knowledge
• Information combined with skills and experience.

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Data, Information and Knowledgecontd

• Knowledge
• Processed or value-added data
• An asset or strategic resource
• The life blood of modern enterprise

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Data, Information and Knowledgecontd

• Governments need data to guide
• Operational Activities
• Tactical Activities
• Strategic Activities
• Data has value
• Value impacted by poor data quality or gaps in
  the data.
• Needs to be managed.
• Requires time, funds and resources.

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Data, Information and Knowledge

• Data and information is valuable to decision
  makers and citizens.
• Examples
• Census data for urban planning.

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IT Versus IS

• Information Technology (IT) consisted of all
  hardware and software and communications that
  support information systems or what a firm needs
  to use in order to achieve its business
  objectives, where
• Information system (IS) refers to a set of
  interrelated components (collection, processing,
  storing and distribution of data) to support
  decision making and help mangers and workers
  analyze problems, visualize complex subject and
  create new products.

(Laudon and Laudon, 2007)
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Elements of Information Systems (IS)
Data
Procedure
Culture
People
Telecommunications
Hardware
Software
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Scope of e-government in RRI

• Timely response inter departmental cooperation
  (specially between MoWR RRI).
• Developing simple working process to provide
  better service efficiently and effectively.
• Proper utilizing of existing resources (like
  Human resources, LAN, website, Sophisticated
  software equipments.)
• Broad bandwidth connection is very essential for
  access to information all over the world.
• A database of River Systems of Bangladesh may be
  created.
• A database of RRI manpower should be developed
  for different decision making quickly.
• Website development for representing RRI
  activities and resources.
• A ICT Business Case can be taken for
  e-government.

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Challenges for e-government in RRI

• RRI has no vision / No specific roadmap
• Lack of manpower (SOAP)/ skill personnel
• Need highly structured management system
• Need knowledge of ICT for RRI leaders(H.
  officials)
• Ensure legal benefits in due time
• Rapid technological change
• RRI is passing critical time-reliability
  essential
• Managers resist to change
• Need controlled environment
• ICT today is not only a matter of choice it is
  the question of our existence in this information
  age.

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Recommendations for e-government in RRI

• Need a good leader (who has championship)
• Should be set a vision and a specific road map.
• Should be changed mind set attitude.
• Immediately should be recruited entry level
  officer (SO and AP)
• Should be started e-government management
  (through developing business process/working
  process).
• Broad bandwidth connection is very essential for
  access to information all over the world. It
  would be helpful to keep all scientist up-to-date
  knowledge technology .

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Recommendations for e-government in RRI..contd.

• Legal benefits should be provided in time.
• Dormitory system should be provided.
• A database of RRI manpower should be developed
  for different decision making quickly.
• A database of River Systems of Bangladesh may be
  created.
• RRI PABX should be run immediately to improve
  connectivity .
• In house training should be started.
• Incentives should be provided to concerned
  personnel.
• Start from yourself to do something.

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Let us Develop Our Business Process
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• Everyone thinks of changing the world, but no
  one thinks of changing himself. - Leo
  Tolstoy

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