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Title: Programme%202:%20%20Services%20to%20Citizens


1
Department of Home Affairs
Presentation on the 2004-2005 ANNUAL REPORTto
the DHA Portfolio Committee 26 May 2006
2
OVERVIEW
  • Presentation objective
  • Brief the DHA Portfolio Committee on the
    Annual Report 2004/05 and spending patterns
  • Introduction
  • DHA delegation
  • Status of Annual Report 2004/05
  • Aligning DHA with Government strategic priorities
  • Impact of Turnaround Strategy
  • Annual Report 2004/05 highlights
  • Spending patterns
  • Conclusion

3
REASON FOR LATE SUBMISSION OF ANNUAL REPORT
2004/05
  • Departmental Annual Reports need to be submitted
    to the relevant Treasury and Executive Authority
    by the end of August and tabled in Parliament
    before the end of September
  • The delay in submission was a result of the
    auditing process itself.
  • As per Section 65 of the PFMA, the Speaker was
    advised of the reasons for the delay in October
    2005.
  • The Portfolio Committee was briefed on the
    reasons in February and the DHA was present
    when the Auditor General subsequently briefed
    this Committee and its explanation was again
    given.
  • The final Report of the AG was eventually
    delivered on the 19 May 2006 and this enabled the
    printing and tabling of the Report.

4
ALIGNING HOME AFFAIRS WITH GOVERNMENT STRATEGIC
PRIORITIES
  • Main purpose of the five-year strategic
    perspective is to align shorter term departmental
    planning with the national policy objectives of
    Government as a whole.
  • Clear strategic objectives of Government for the
    second decade of freedom provided in January 05
    Cabinet Lekgotla and in the 2005 State of the
    Nation Address.
  • Framework for ensuring alignment of DHA with
    prime governmental policy thrusts and
    requirements.

5
ALIGNING HOME AFFAIRS WITH GOVERNMENT STRATEGIC
PRIORITIES
  • These can be summarised as
  • Economic growth and sustainable development
  • Building the capacity of the developmental state
  • Service delivery improvements
  • Enhancement of social security
  • Countering corruption and promoting security
  • Improving SA global relations with focus on
    Africa and countries of the South
  • Participating in spatial development initiatives
    of Government

ยน
6
TURNAROUND STRATEGY
TRANSFORMATION
7
IMPACT OF TURNAROUND STRATEGY
  • DHA is a transforming department!
  • DHA bearing the fruits from implementation of
    Turnaround Strategy launched in September 2003
  • Turnaround Strategy set clear goals in terms of
    the way forward and critical change imperatives
    in DHA
  • Objectives and goals were expressed as
    programmes milestones formulated and target
    dates for implementation set.
  • Significant progress was achieved
  • Turnaround Strategy became the driving force
    behind all activities
  • Turnaround Strategy was incorporated into the
    Strategic Plan of DHA
  • Strategic planning has been institutionalised in
    the Department and linked to monitoring and
    evaluation of performance

8
OVERVIEW OF THE ANNUAL REPORT 2004/2005
9
ANNUAL REPORT
  • Overview 3 sections
  • General Information
  • Programme Performance
  • Statutory Requirements
  • FOCUS ON PERFORMANCE OF 4 PROGRAMMES
  • Administration
  • Civic Services
  • Migration
  • Auxiliary and Associated Services

10
PROGRAMME 1 ADMINISTRATION
11
Annual Report Highlights
  • Programme 1 Administration
  • Aim To conduct the overall management and
  • administration of the Department.
  • This programme comprises of the following
  • Minister
  • Deputy Minister
  • Management Services
  • Corporate Services

12
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Management Services Objectives
  • Strengthening the management team
  • Improving integrated governance by integrating
    cluster priorities into planning and operations
    of the Department
  • Establishing foreign missions with necessary
    capacity thus ensuring efficient and effective
    functioning
  • Improving international relations
  • Enhancing service delivery

13
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Management Services Achievements
  • Review of business processes was undertaken and
    finalised
  • Draft International Relations Strategy has been
    compiled and areas needing strengthening of
    bilateral co-operations identified
  • Integrated governance support structure has been
    established
  • Service delivery initiatives
  • Establishment of a Client Service Centre
  • Office expansion plan initiated
  • Participation in MPCCs country-wide
  • Launch of the Client is always right campaign
  • Street Agents to combat activities of street
    agents

14
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Corporate Services comprises of the following
  • Human Resources
  • Information Technology
  • Legal Services
  • Security and Ethical Conduct
  • Communication

15
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Corporate Services (Human Resources Objectives)
  • Effective and efficient recruitment of employees
  • Filling of senior posts and fund current
    vacancies
  • Retaining of professional employees
  • Ensuring affirmative action and employment equity
  • Terminate use of volunteers and introduce
    internship programme
  • Set up systems and process for organisational and
    individual performance management
  • Improve employee morale
  • Resource EAP component

16
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Corporate Services Human Resources Achievements
  • Building of Senior Management capacity
  • Recruitment of skilled managers to head branches
    (27 SMS posts)
  • Addressing of critical HR capacity within new
    structure to achieve strategic objectives /
    operational capability
  • Launch of internship programme (413 appointed)
  • Filling of more than 1000 vacant posts
  • Development and implementation of comprehensive
    training programmes ranging from IT related to
    management programmes

17
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Corporate Services Human Resources -
    Achievements
  • Revision of policy
  • Retention and Recruitment policy
  • Succession plan
  • Placement policy
  • Delegation of powers and functions to the
    Provinces
  • Draft delegations will be effected in the coming
    financial year
  • Employment Equity Plan in place
  • Organisation and individual performance
    management alignment

18
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Corporate Services Human Resources Achievements
    (cont)
  • Establishment of a core capacity in the Employee
    Wellness Directorate
  • Director Employee Wellness appointed
  • Assistant Director Sport Recreation appointed

19
Annual Report Highlights (contd)
  • Programme 1 Administration Corporate Services
  • Legal Services Objectives
  • Harmonising DHA mandates and legislation with the
    Constitution
  • Aligning operational and administrative policy
    with DHA legislation and with government policy
    directions
  • Legal Services Achievements
  • Amendment of the Immigration Act helps to
    reduce litigation and strengthens implementation
    of immigration policy
  • Filling of core positions within the Directorates

20
Annual Report Highlights (contd)
  • Programme 1 Administration Corporate Services
  • Security and Corruption Objectives
  • Development and implementation of a counter
    corruption plan
  • Implement Minimum Information Security Standards
  • Achievements
  • Introduction of Whistle-blowing policy
  • Development of Counter Corruption Plan with JCPS
    partners
  • 640 staff members have been vetted
  • Introduction of the biometric access control at
    Head Office
  • Security appraisals conducted at most other
    offices
  • Review of the risk management document

21
Annual Report Highlights (contd)
  • Programme 1 Administration Corporate Services
  • Achievements
  • Strengthening the fight against corruption
  • Establishment of Chief Directorate Counter
    Corruption and Security and
  • Capacitating of Counter Corruption unit

22
Annual Report Highlights (contd)
  • Programme 1 Administration - Corporate Services
  • Communications Objectives
  • Develop and sustain a sound internal and external
    communication strategy and
  • Establish sound relationships with local media
  • Achievements
  • Developed and implemented an internal external
    communications strategy
  • Functions held for editors and senior journalists
  • Publication of the Home Blitz, Home Affairs and
    updating of Home Affairs website

23
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Corporate Services
  • Transformation Objectives
  • Transformation Action Plan
  • Equity with specific focus on gender
  • Achievements
  • Recent senior appointments met equity criteria
  • Development of a change management strategy and
    plan

24
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Corporate Services Finances Procurement
  • Objectives
  • Improve both the management of budgeting and
    financial processes.
  • Projects initiated
  • Roll-out of transversal financial and logistical
    systems BAS
  • Aligning budgeting with the DHA strategic
    management processes

25
Annual Report Highlights (contd)
  • Programme 1 Administration Corporate Services
  • Financial Procurement Services Achievements
  • Implementation of BAS has been finalised at a
    further 41 offices
  • Ongoing training of officials 206 officials
    trained
  • A draft plan has been approved for the
    transformation of procurement

26
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Infrastructure Objectives
  • Improving access to Home Affairs services
  • Investigate/implement alternative resourcing and
    infrastructure
  • Infrastructure projects and achievements
  • National Volunteer Campaign introduced
  • Phase 1 50 offices received a facelift in terms
    of repairs and painting
  • Phase 2 Campaign was extended and additional 18
    offices painted
  • 68 Offices have been painted in corporate colours
    and minor repairs effected
  • DHA is involved in national MPCC Steering
    Committee chaired by GCIS

27
Annual Report Highlights (contd)
  • Programme 1 Administration
  • Infrastructure projects and achievements (cont)
  • Improving infrastructure
  • Office refurbishment programme
  • Initiation of upgrading of border posts project
  • 12 offices have been relocated to newly leased
    buildings
  • New model office built and officially opened at
    Khayelitsha
  • Corporate internal signage provided to DHA
    offices
  • Head Office relocated to improved office
    accommodation

28
Annual Report Highlights (contd)
  • Programme 1 Administration Information
    Services
  • Aim
  • To restructure and implement the South African
    Identification System coupled with an integrated
    biometric identification and verification system
    for all citizens and persons wishing to visit /
    reside in SA

29
Annual Report Highlights (contd)
  • Programme 1 Administration Corporate Services
  • IT HANIS Reloaded
  • 6 subprojects Achievements
  • Hanis 1 operational capacity to digitise 70 000
    records per day
  • Back-record conversion site preparation and
    installation completed
  • Population Register - updating population
    information.
  • Immigration Control System Deportation and
    Refugee Systems developed (some components
    outstanding)
  • Unique global ID System Technical report
    completed and consultation with stakeholders
    continuing
  • ePassports and Smart ID Cards - Funding option
    investigation completed

30
Annual Report Highlights (contd)
  • Programme 1 Administration Corporate Services
  • IT Electronic Document Management Systems and
    Workflow
  • Objective To establish an enterprise wide
    document management system incorporating
    electronic workflow
  • EDMS implemented for Births, Deaths and Marriages
    (BMD)
  • Tender awarded to deal with backlog of 2 million
    documents

31
Annual Report Highlights (contd)
  • Programme1Administration -Information Services
  • IT Electronic Document Management Systems and
    Workflow
  • Achievements
  • Online forms implemented Forms accessible
    through gateway portal
  • Tracking and tracing system implemented
    Workflow systems available

32
Annual Report Highlights (contd)
  • Programme 1 Administration Information
    Services
  • IT Enterprise Resource Management
  • Objective To develop or acquire and implement
    electronic systems that will enable the
    integrated management of corporate services
    function
  • Achievements
  • Human Resource recruitment system implemented
  • IT Helpdesk contracted to SITA
  • Transversal systems have been fully decentralised

33
Annual Report Highlights (contd)
  • Programme 1 Administration Corporate Services
  • IT Integrated Client Service Console
  • ICSC Achievements
  • Requirements definition implemented
  • Design and testing of ICSC and development of
    tender specifications completed
  • Requirements met for Tender for Mobile Units and
    Deportation Centre (Lindela)
  • ICSC in place for Refugees and Deportations
    systems at Lindela and Refugee Offices

34
Annual Report Highlights (contd)
  • Programme 1 Administration Corporate Services
  • IT Browser based systems
  • Objective
  • To develop a common front-end application to be
    used for access to all internal applications and
    systems

35
Annual Report Highlights (contd)
  • Programme 1 Administration Corporate
    Services
  • Browser based systems Achievements
  • Intranet implemented and Management Information
    System (MIS) in place
  • Portal (including Intranet) established
  • Website has been continuously upgraded
  • User/ front end application developed - Marital
    status verification functional
  • Wide area network (WAN) in place (except to very
    remote border posts)

36
Annual Report Highlights (contd)
  • Programme 1 Administration Information
    Services
  • IT Enterprise Systems Objective
  • Upgrade IT infrastructure and technology
    platform
  • Enterprise Systems Achievements
  • Master Information Security System (MISP) project
    in implementation phase
  • Office computerisation 98 completed
  • Novell system in place
  • Development of environment for NIB systems
    implemented
  • Logical architectural model completed

37
Annual Report Highlights (contd)
  • Programme 1 Administration Information
    Services
  • IT Security Objective
  • To ensure data integrity and security throughout
    the enterprise and related systems
  • IT Security Progress
  • IT security policy developed
  • ISS policies approved for implementation
  • Disaster recovery plan HANIS disaster recovery
    contract concluded
  • Encryption system Project and commissioned and
    implementation continuing
  • Access management system Access control system
    rolled out in business units

38
Annual Report Highlights (contd)
  • Programme 1 Administration Information
    Services
  • IT Knowledge Information Management
  • Objective To develop and establish KIM capacity
    and systems within the Department
  • Achievements
  • Head of Component appointed
  • Core Staff appointed

39
Annual Report Highlights (contd)
  • Programme 1 Administration Information
    Services
  • IT Information Management
  • Objective To utilise IT for the management of
    information
  • Achievements
  • Data warehouse has been acquired

40
Annual Report Highlights (contd)
  • Programme 1 Administration Information
    Services
  • IT Change Management
  • Objective To ensure that all users of the
    departmental IT system are prepared for the
    changes in work procedures and the information
    technology to be used

41
Annual Report Highlights (contd)
  • Programme 1 Administration Information
    Services
  • IT Change Management
  • Achievements
  • Change plan and integration imperatives
    implemented
  • ITingwe (IT revolution) launched
  • Training modules developed and implemented
  • Departmental information systems and business
    processes Business model implemented
  • IT Policy framework legislation reviewed and
    implemented (continuous review)

42
Annual Report Highlights (contd)
  • Programme 1Administration - Information Services
  • Security Systems Objective
  • To ensure data integrity and security
    throughout the enterprise and related systems
  • Security Systems Achievements
  • ICT security policy developed and fully
    implemented
  • Disaster recovery plan approved
  • Encryption system implemented
  • Access management system implemented

43
  • PROGRAMME 2 CIVIC SERVICES

44
Annual Report Highlights
  • Programme 2 Services to Citizens
  • Three sub-programmes
  • Travel and passport matters repatriation and
    financial assistance of citizens abroad
  • Citizenship - determining, granting and
    forfeiture of citizenship
  • Population Register (PR) of SA citizens and
    foreigners who acquire the rights to permanent
    residence in RSA - also registration of births,
    marriages and deaths, issuing of IDs and
    specialised fingerprint identification services

45
Annual Report Highlights (contd)
  • Programme 2 Services to Citizens
  • Achievements
  • Birth registration campaign - 1,4 million
    children registered up to the age of 14 years.
  • DHA in collaboration with the South African Law
    Reform Commission continues with the review of
    marriage legislation.
  • Fraudulent Marriages
  • Check your marital status campaign was launched
    in August 2004, more than 179 000 marriages were
    checked, 2 636 alleged frauds detected and 1 977
    fraudulent cases successfully expunged.
  • Customary Marriages Campaign commenced in August
    2004, more than 18 000 citizens came forward to
    register their customary unions.

46
Annual Report Highlights (contd)
  • Programme 2 Services to Citizens
  • Achievements (continued)
  • Permanent Citizen Registration Campaign
  • HRSC was commissioned to conduct a country-wide
    civic services needs survey.
  • 69 hospitals were equipped with on-line birth
    registration facilities. A total of 27898 births
    and 8 520 deaths were registered at these
    facilities.
  • Fully computerised Mobile Units are in an
    advanced stage of completion. Preparations for 10
    Mobile Units have been launched and 57 will be
    launched before the end of 2005/6 financial year

47
Annual Report Highlights (contd)
  • Programme 2 Services to Citizens
  • Achievements (continued)
  • Backlogs on unabridged certificates and personal
    amendments were curbed by 75 and 93
    respectively.
  • Workflow processes were developed and proposals
    in respect of preferred model were formulated.
  • Procedure manuals were updated with the latest
    legislative developments.
  • Revised death registration procedures implemented.

48
Social Information
SUB-PROGRAMME OUTPUTS PERFORMANCE MEASURES ACTUAL PERFORMANCE
PASSPORT TRAVEL MATTERS Issue passports Number of passports issued Tourism passports Child passports Official passports Document for travel purpose Diplomatic passports Temporary passports Emergency passport Crew member certificates Maxi passport Number of passport (old format) renewed 549 025 132 863 4 866 911 1 787 172 184 71 826 242 12 926 1 368
49
Social Information (contd)
SUB-PROGRAMME OUTPUTS PERFORMANCE MEASURES ACTUAL PERFORMANCE
CITIZENSHIP Process citizenship applications Number of Naturalisations Renunciations Deprivations Resumptions Citizens by descent registrations Retentions Restorations Approvals to use foreign passport 18 107 397 2 640 7 557 5 738 1 251 7 956
50
Social Information (contd)
SUB-PROGRAMME OUTPUTS PERFORMANCE MEASURES ACTUAL PERFORMANCE
POPULATION REGISTRATION Births, Marriages and Deaths Register births, marriages and deaths issue relevant certificates process applications for amendments solemnise marriages designate marriage officers and appoint registering officers Number of registrations Births (under 15 yrs) Marriages - Civil - Customary Deaths Number of certificates issued Births - Abridged - Unabridged Marriages - Abridged - Unabridged 1 481 792 217 030 26 437 533 180 2 299 026 93 323 393 033 31 055
51
Social Information (contd)
SUB-PROGRAMME OUTPUTS PERFORMANCE MEASURES ACTUAL PERFORMANCE
POPULATION REGISTRATION Births, Marriages and Deaths Register births, marriages and deaths issue relevant certificates process applications for amendments solemnise marriages designate marriage officers and appoint registering officers Deaths - Abridged - Unabridged Number of personal amendments processed Surnames Majors Surnames Minors Forenames Majors Forenames Minors Insertion of surnames Date of birth 716 726 2 542 17 704 25 171 21 217 18 593 353 49 479
52
  • PROGRAMME 3 MIGRATION

53
Annual Report Highlights
  • Programme 2 Migration
  • Aim To Co-ordinate and exercise control over the
    admission of
  • persons into, their residence in and
    their departure from
  • the Republic and for matters concerned
    therewith, and to
  • formulate policy and provide guidance to
    operational staff
  • in this regard.
  • Seven sub-programmes
  • Permanent and Temporary Residence Permits
  • Immigration Advisory Board
  • Control of Travellers Ports of entry and Visas
  • Aliens Control- Repatriation/ deportation of
    illegal foreigners
  • Refugee Affairs-application and granting of
    asylum
  • Refugee Affairs Appeal Board appeals and
    adjudication
  • Standing Committee on Refugees

54
Annual Report Highlights (contd)
  • Programme 3 Migration
  • Programme Objectives
  • Transformation of Immigration
  • Review of business processes in the immigration
    branch.
  • Assess the implementation of the Immigration Act
    and Regulations
  • Effectively deter,detect and counter the illegal
    entry of foreigners in South Africa
  • Provide for the reception into RSA of asylum
    seekers
  • Co-ordinate ports of entry operations throughout
    the country
  • Strengthen multi agency intergovernmental
    co-operation
  • Facilitate scarce skills
  • Combat Xenophobia

55
Annual Report Highlights (contd)
  • Programme 3 Migration
  • Achievements
  • Transformation of Immigration
  • DDG, 2 Chief Directors and Director appointed
  • Migration structure has been approved (Head
    Office)
  • Business process review has been finalised
  • Immigration Legislation
  • Immigration Amendment Act was presented to
    Cabinet and promulgated
  • Illegal Foreigners
  • Key inspectorate posts were filled
  • Bilateral agreements between RSA, Mozambique and
    Zimbabwe on reception of deportees in progress

56
Annual Report Highlights (contd)
  • Programme 3 Migration
  • Achievements (cont)
  • Refugee Affairs
  • 1376 UNCTD were issued from 01 April 2004 to 31
    March 2005
  • 5354 IDs were issued to refugees
  • Border control
  • Staff increased at critical ports of entry
  • MCS system functional
  • Visa regime was reviewed in terms of the
    Amendment Act in conjunction with other role
    players and is still an ongoing process

57
Statistical Information
SUB-PROGRAMME OUTPUTS PERFORMANCE MEASURES / SERVICE DELIVERY INDICATORS ACTUAL PERFORMANCE / QUANTITY
PERMANENT TEMPORARY RESIDENCE AND IMMIGRATION SELECTION BOARD Processing of applications and insurance of permits Permits issued in terms of standards set -Immigration Permits -Work permits -study permits -Temporary residence -Ministerial enquiries 17 771 15 630 25 707 99 678 155
58
Statistical Information (contd)
CONTROL OF TRAVELLERS Processing of applications and issuance of visas Clearance of visitors at ports of entry Number of permits issued Number of persons cleared Arrivals Departures 455 445 7 867 586 7 017 653
ALIENS CONTROL Removal of illegal foreigners Deportation of undesirable persons Number of illegal foreigners removed Number of deportations 170 301 1 564
59
Statistical Information (contd)
SUB-PROGRAMME OUTPUTS PERFORMANCE MEASURES / SERVICE DELIVERY INDICATORS ACTUAL PERFORMANCE / QUANTITY
REFUGEE AFFAIRS Consideration of asylum applications Issuance of refugee Identity Cards Issuance of United Nations Convention Travel Documents Number of asylum applications finalised Number of Refugee Identity Cards issued Number of United Nations Convention Travel Documents (UNCTDs) issued in collaboration with the UNHCR 1 775 5 348 1 568
60
Statistical Information (contd)
REFUGEE APPEAL BOARD Consideration of asylum appeals Number of asylum appeals finalised 1 779
STANDING COMMITTEE ON REFUGEES Review and consider cases Review of manifestly Unfounded cases Consider applications of certification of status 107 269
61
  • BUDGET PERFORMANCE

62
Overview of 2004/05 Budget Performance
  • Allocated budget
  • for the year
  • BUDGET
  • Original allocation
  • Rollover and other funds received for salary
    adjustments
  • Total allocation for the year

AMOUNT R2,273,492,000 R104,123,000 R2,377,
615,000
63
Overview of the Current Years (2004/05) Budget
and Performance
  • Budget in terms of key spending programs
  • PROGRAM
  • Administration
  • Services to citizens
  • Auxiliary and associated services
  • Total allocation for the year

AMOUNT R501,570,000 R912,401,000
R617,895,000 R2,377,615,000
BUDGET 23,2 50,8 26.0 100
64
Overview of the Current Years (2004/05) Budget
and Performance
  • Budget according to key spending areas in terms
    of the standard charts of accounts (SCOA)
  • STANDARD CHARTS OF ACCOUNTS
  • Compensation of employees
  • Goods and services
  • Transfers and subsidies
  • Payments for capital assets
  • Total allocation for the year

BUDGET 29,7 21,8 22,8 25,7 100
AMOUNT R705 782,000 R518,033,000
R541,625,000 R612,175,000 R2,377,615,000
65
Overview of 2004/05 Budget Performance
  • Expenditure as at
  • 31 March 2006 presented per
    program
  • PROGRAMME
  • Administration
  • Services to citizens
  • Immigration
  • Auxiliary and associated services
  • Total

AMOUNT R565,779,000 R557,937,000
R290,214,000 R575,303,000 R1,989,233,000
BUDGET 99,99 68 77 93 83,7
66
Overview of the Current Years (2004/05) Budget
and Performance
  • STANDARD CHARD OF ACCOUNT
  • Compensation of employees
  • Goods and services
  • Transfers and subsidies
  • Payment for capital assets
  • Total
  • Below norm
  • AMOUNT
  • R648,772,000
  • R572,474,000
  • R541,678,000
  • R226,309,000
  • R1,989,233,000

BUDGET 91,92 110,51 100,01 36,97 83,67 16,
33
  • Expenditure as at
  • 31 March 2005 presented per SCOA

67
WE PLEDGE OUR COMMITMENT AND SUPPORT TO SERVICE
DELIVERY
68
THANK YOU
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