LONE WORKER

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LONE WORKER RESPONSIBILITIES SOLUTIONS
Ian Newbould Sales and Business Development
Manager National Federation of Property
Professionals
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Agenda

• Definition of lone workers, employers
  responsibility
• Hazards at work few examples
• How to choose lone worker protection services
• What is an ARC its role and national importance
• Importance of human response
• ARC secured environment
• BS standards BS8484 BS5979
• Importance of URNs
• Managing staff at ARCs
• Conclusion

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Who are lone workers?

• Over 6 million people in the UK work as lone
  workers.
• HSE definition of lone workers

An employee who performs an activity that is
intended to be carried out in isolation without
close or direct supervision. Some examples of
lone workers are social workers, bailiffs,
parking attendants, service engineers,
caretakers, builders and forestry workers, estate
agents

• Key threats to lone workers, with varying level
  of risks
• Risk of violence, intimidation
• Occupational risks
• Personal well being risks including health issues

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Threats are stark

• British crime survey 2009/10 reveals
• 677,000 incidents of violence at work
• 310,000 physical assaults on workers
• 171 people were killed at work
• NHS reported (2010/11)
• Over 57,000 assaults on their staff (up by 1112)

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Employers responsibility

• Legal obligation
• Health Safety at Work Act 1974
• Management of Health Safety at Work Regulations
  1999
• Corporate Manslaughter Homicide Act 2007
• 
  
• Ever pressing need to comply with Duty of Care
• Two corporate prosecutions (SW Ireland)
• Huge financial loss e.g. Cotswold fined
  385,000
• Directors line managers can face prosecution,
  if found negligent.

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Real Life Hazards At Work
Aggression violence
Accidents

• Field EngineerNational Engineering Company
• Attended a refrigeration fault
• Secluded and quiet location
• Serious shoulder injury after slipping and
  falling from height

• Community WardenLocal Council
• Attended a scene of disturbance
• 2 gangs hurling abuse
• Youths became aggressive to a warden
• Threatened with a knife

NEEDED Proactive solution capable of setting up
safety checks and summoning help
NEEDED Lone Worker solution capable of
summoning an emergency response
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How to choose lwp service?
Source BSIA
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lwp services amber red alerts
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Questions you should ask yourself

• Are you looking after the welfare of your
  employees
• When was the last time you completed a risk
  assessment
• Do you need to update and improve your systems
  and processes
• Are you up to date with legislation and
  technology
• Does your current system still give the necessary
  service you and your teams require and your staff
  deserves

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Thank you for your time
Any questions?