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Communicating in the Workplace

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Communication defined Nonverbal Communication defined How can nonverbal communication be expressed in the workplace ... Importance of Effective Communication What ... – PowerPoint PPT presentation

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Title: Communicating in the Workplace


1
Communicating in the Workplace
2
Communicating in the Workplace
  • Negotiating bargaining persuading
  • Greeting people representing others to the
    public selling
  • Courteous telephone skills
  • Reporting, conveying information explaining
    issues or procedures
  • Listening effectiving
  • Interviewing
  • Preparing written materials
  • Organizing and presenting ideas for formal and
    informal presentations
  • Participating in group discussions

3
Importance of Effective Communication
  • Cornerstone for establishing trust
  • Cornerstone for new business and customer
    retention
  • Increases productivity

4
What is Communication
  • The activity of sending meaningful information

5
What is Communication?
  • You only communicate when the message you send
    out has been received and sent back to you, so
    you know that it has been properly understood

6
Caution! Remember, the message must be received
and sent back to ensure it was properly
understood!
7
Communication Model
8
Non-Verbal VS Verbal Communication
  • Verbal Communication- Communication expressed
    through words
  • Non-Verbal Communication- Wordless communication

9
Nonverbal Communication
  • Hand Gestures
  • Facial Expressions
  • Touching
  • Body Language
  • Eye Contact
  • Turning your back to the speaker
  • What Other Ways Can You Think Of?

10
What Are They Saying?
11
Non-Verbal Communication
12
Non-Verbal Communication
13
Non-Verbal Communication
14
Non-Verbal Communication
15
Non-Verbal Communication
16
Non-Verbal Communication
17
Activity
  • Charades- A communication game where one party
    uses non-verbal communication to express a
    message to the recipient
  • Instructions Divide into teams of 3-4 people.
    Select a message from your marketing teacher that
    you will act out to the class. You must use
    NON-VERBAL communication. Absolutely NO WORDS!

18
De-Brief
  • Communication defined
  • Nonverbal Communication defined
  • How can nonverbal communication be expressed in
    the workplace?
  • What kinds of messages do you give your
    co-workers and employer through your ACTIONS?
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