Communicating in the Workplace

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Communicating in the Workplace
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Communicating in the Workplace

• Negotiating bargaining persuading
• Greeting people representing others to the
  public selling
• Courteous telephone skills
• Reporting, conveying information explaining
  issues or procedures
• Listening effectiving
• Interviewing
• Preparing written materials
• Organizing and presenting ideas for formal and
  informal presentations
• Participating in group discussions

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Importance of Effective Communication

• Cornerstone for establishing trust
• Cornerstone for new business and customer
  retention
• Increases productivity

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What is Communication

• The activity of sending meaningful information

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What is Communication?

• You only communicate when the message you send
  out has been received and sent back to you, so
  you know that it has been properly understood

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Caution! Remember, the message must be received
and sent back to ensure it was properly
understood!
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Communication Model
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Non-Verbal VS Verbal Communication

• Verbal Communication- Communication expressed
  through words
• Non-Verbal Communication- Wordless communication

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Nonverbal Communication

• Hand Gestures
• Facial Expressions
• Touching
• Body Language
• Eye Contact
• Turning your back to the speaker
• What Other Ways Can You Think Of?

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What Are They Saying?
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Non-Verbal Communication
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Non-Verbal Communication
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Non-Verbal Communication
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Non-Verbal Communication
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Non-Verbal Communication
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Non-Verbal Communication
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Activity

• Charades- A communication game where one party
  uses non-verbal communication to express a
  message to the recipient
• Instructions Divide into teams of 3-4 people.
  Select a message from your marketing teacher that
  you will act out to the class. You must use
  NON-VERBAL communication. Absolutely NO WORDS!

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De-Brief

• Communication defined
• Nonverbal Communication defined
• How can nonverbal communication be expressed in
  the workplace?
• What kinds of messages do you give your
  co-workers and employer through your ACTIONS?