Second Bi-Annual Performance Report - PowerPoint PPT Presentation

Loading...

PPT – Second Bi-Annual Performance Report PowerPoint presentation | free to download - id: 6fb70a-YzE3M



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Second Bi-Annual Performance Report

Description:

Second Bi-Annual Performance Report Department of Tourism Briefing to Portfolio Committee 22 March 2011 Strategic Theme: Public Education, Awareness and Outreach ... – PowerPoint PPT presentation

Number of Views:148
Avg rating:3.0/5.0
Slides: 50
Provided by: amaz192
Learn more at: http://pmg-assets.s3-website-eu-west-1.amazonaws.com
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Second Bi-Annual Performance Report


1
  • Second Bi-Annual Performance Report
  • Department of Tourism
  • Briefing to Portfolio Committee
  • 22 March 2011

2
TOURISM DEVELOPMENT
3
Strategic Theme People empowerment and job
creation
Strategic Objective To contribute to job creation through the use of labour-intensive methods targeting the unemployed, youth, women, the disabled and small, medium and micro enterprises (SMMEs) Strategic Objective To contribute to job creation through the use of labour-intensive methods targeting the unemployed, youth, women, the disabled and small, medium and micro enterprises (SMMEs) Strategic Objective To contribute to job creation through the use of labour-intensive methods targeting the unemployed, youth, women, the disabled and small, medium and micro enterprises (SMMEs) Strategic Objective To contribute to job creation through the use of labour-intensive methods targeting the unemployed, youth, women, the disabled and small, medium and micro enterprises (SMMEs)
Key Performance Indicator Target Achievement Challenges / Corrective Actions
Number of Full Time Equivalent jobs created from the Medium-Term Expenditure Framework (MTEF) Baseline Budget 9 861 1 217 Full Time Equivalent jobs were created through Social Responsibility Implementation (SRI) 4 786 Full Time Equivalent jobs were created through Tourism Enterprise Partnership (TEP) Total 6 003 Challenge There were no enough projects to generate sufficient Expanded Public Works Programme (EPWP) outputs i.e. job days and training days Corrective Action Additional projects were approved in October 2010 for funding and implementation
Number of Full Time Equivalent jobs created from the MTEF EPWP Wage Incentive Budget 1 069 17 Full Time Equivalent jobs were created Challenge Earmarked projects commenced late - HYI project in Nov 2010, and Chefs Training project commenced in Feb 2011
4
Strategic Theme People empowerment and job
creation
Strategic Objective To build and improve the skills and capacity levels of the Expanded Public Works worker employed in the Social Responsibility projects Strategic Objective To build and improve the skills and capacity levels of the Expanded Public Works worker employed in the Social Responsibility projects Strategic Objective To build and improve the skills and capacity levels of the Expanded Public Works worker employed in the Social Responsibility projects Strategic Objective To build and improve the skills and capacity levels of the Expanded Public Works worker employed in the Social Responsibility projects
Key Performance Indicator Target Achievement Challenges / Corrective Actions
Number of accredited training person days created from MTEF Baseline Budget 17 629 7 633 number of accredited training person days were created Challenges Training is dependent on availability of projects and there were few projects to generate sufficient training days 136 training days were lost due to absenteeism Corrective Action Additional projects were approved in October 2010 for funding and implementation
Number of accredited training person days created from the MTEF EPWP Wage Incentive Budget 2 323 3 850 number of accredited training person days were created None
5
Strategic Theme Tourism sector transformation
Strategic Objective To ensure demographic representativity within the tourism sector. Strategic Objective To ensure demographic representativity within the tourism sector. Strategic Objective To ensure demographic representativity within the tourism sector. Strategic Objective To ensure demographic representativity within the tourism sector.
Key Performance Indicator Target Achievement Challenges / Corrective Actions
Percentage of black majority owned tourism enterprises in line with the Tourism Charter 30 Concept document for the development of model in place User Requirements Specifications for the portal have been developed and signed-off Service provider appointed to develop the portal Funding pool confirmed at R300m Challenges Production and presentation of dummy portal Corrective Action Approved portal to go live by end of Quarter 4
Percentage of state Organs compliant with Tourism Charter and scorecard 20 Developed the User Requirements Specifications for Tourism B-BBEE Web Portal Developed a research questionnaire aligned to the dti B-BBEE reporting requirements for research in the Tourism sector Further, drafted standard reporting template, presented it to Focal Points members and sent it to provinces for comments. Draft local government liaison strategy/ stakeholder engagement strategy was developed and presented to Focal Point None
6
Strategic Theme Tourism sector transformation
Strategic Objective To ensure demographic representativity within the tourism sector. Strategic Objective To ensure demographic representativity within the tourism sector. Strategic Objective To ensure demographic representativity within the tourism sector. Strategic Objective To ensure demographic representativity within the tourism sector.
Key Performance Indicator Target Achievement Challenges / Corrective Actions
Percentage of black new graduates absorbed by the sector 10 Pilot project initiated between Durban ICC and Kwa-Makhutha FET College Study underway to test the challenges in the absorption of tourism graduates Challenge Postponement of the career expo has impacted on programmes targeted at black graduate database update and the information seminars to profile industry
Increase in the number of black women in executive positions and ownership of businesses 20 Presented on the challenges of women in tourism at the Women in Politics conference - Africa Challenge Resource shifted towards Tourism month activities and review of various tourism platforms in Q3
Percentage of Exempt Micro Enterprises verified with a BEE rating 10 Information on accredited verification agencies has been collated disseminated to stakeholders, and posted on the Tourism Department website None
Percentage of Qualifying Small Enterprises verified with a BEE rating 25 Information on accredited verification agencies has been collated disseminated to stakeholders, and posted on the Tourism Department website None
7
Strategic Theme Tourism sector transformation
Strategic Objective To ensure demographic representativity within the tourism sector. Strategic Objective To ensure demographic representativity within the tourism sector. Strategic Objective To ensure demographic representativity within the tourism sector. Strategic Objective To ensure demographic representativity within the tourism sector.
Key Performance Indicator Target Achievement Challenges / Corrective Actions
Percentage of Large Enterprises verified with a BEE rating 40 Information on accredited verification agencies has been collated disseminated to stakeholders, and posted on the Tourism Department website None
Percentage of compliant businesses (level 4 and above) 30 Easy Guide content completed and approved awaiting final design approval to be forwarded to Communications for sign-off None
Number of members of designated groups supported 20 enterprises supported 3 254 HDE enterprises have been supported None
8
Strategic Theme Sustainable Tourism Growth and
Development
Strategic ObjectiveTo address imbalanced geographic spread and seasonality of tourists and visitors Strategic ObjectiveTo address imbalanced geographic spread and seasonality of tourists and visitors Strategic ObjectiveTo address imbalanced geographic spread and seasonality of tourists and visitors Strategic ObjectiveTo address imbalanced geographic spread and seasonality of tourists and visitors
Key Performance Indicator Target Achievement Challenges / Corrective Actions
Number of accommodation and conferencing facilities developed in less visited provinces 8 initiated 11 projects are at different stages of planning and implementation. 4 in Eastern Cape, 6 in Limpopo and 1 in North West provinces. None
Number of accommodation and conferencing facilities upgraded in less visited provinces 4 5 projects are at different stages of planning and implementation. 1 in Eastern Cape, 3 in Free State and 1 in Mpumalanga provinces. None
Number of Visitor Information or Tourism or Interpretation or Centres developed and/or upgraded in less visited provinces 3 6 projects are at different stages of planning and implementation. 3 in Eastern Cape, 1 in Limpopo and 2 in Free State provinces. None
Number of new niche tourism products and/or attractions developed in less visited provinces 1 2 projects are at different stages of planning and implementation in Limpopo and Eastern Cape provinces. None
Number of existing tourism products and/or attractions upgraded in less visited provinces 8 9 projects are at different stages of planning and implementation. 6 in Eastern Cape, 2 in Free State and 1 in North West provinces. None
9
Strategic Theme Sustainable Tourism Growth and
Development
Strategic Objective To address imbalanced geographic spread and seasonality of tourists and visitors Strategic Objective To address imbalanced geographic spread and seasonality of tourists and visitors Strategic Objective To address imbalanced geographic spread and seasonality of tourists and visitors Strategic Objective To address imbalanced geographic spread and seasonality of tourists and visitors
Key Performance Indicator Target Achievements Challenges / Corrective Actions
Number of Culture, Heritage and Social History tourism products identified, developed and packaged 4 Database of World Heritage Sites developed. Strategic framework for heritage tourism strategy developed and approved by stakeholders. Heritage tourism workshop hosted and workshop report produced. Heritage supply database received. None
Availability and spread of supported events and festivals across the country (1 per province) Strategy in place Strategic framework for events developed. None
Number of niche tourism products developed and packaged within the country (edu-tourism, shopping tourism, home stays, cruise tourism, medical etc) 3 Draft Niche Tourism Framework developed. Cruise Tourism Report launched by the Minister. Steering Committee meeting held in Durban to pave the way forward on the implementation of the report. None
Number of attractions upgraded and/or new ones developed in the country 4 Significant progress has been achieved on SRI projects None
10
Strategic Theme Sustainable Tourism Growth and
Development
Strategic Objective Ensure involvement of rural communities in mainstream tourism Strategic Objective Ensure involvement of rural communities in mainstream tourism Strategic Objective Ensure involvement of rural communities in mainstream tourism Strategic Objective Ensure involvement of rural communities in mainstream tourism
Key Performance Indicator Target Achievements Challenges / Corrective Actions
Number of sustainable tourism products and experiences in rural areas 5 Rural strategic framework developed None
Strategic Objective Entrench a culture of travel amongst South Africans Strategic Objective Entrench a culture of travel amongst South Africans Strategic Objective Entrench a culture of travel amongst South Africans Strategic Objective Entrench a culture of travel amongst South Africans
Key Performance Indicator Target Achievements Challenges / Corrective Actions
Number of Social Tourism Programme initiatives in place 1 Demand and Supply side options researched None
Strategic Objective To increase the travel and tourism sectors contribution to economic growth Strategic Objective To increase the travel and tourism sectors contribution to economic growth Strategic Objective To increase the travel and tourism sectors contribution to economic growth Strategic Objective To increase the travel and tourism sectors contribution to economic growth
Key Performance Indicator Target Achievements Challenges / Corrective Actions
Number of direct investments attracted 3 HICA conference co-hosted with TBCSA TradeInvest SLA signed Investment opportunities promoted on TradeInvest website Draft investment promotion document developed None
11
Strategic Theme Sustainable Tourism Growth and
Development
Strategic Objective To promote enterprise development in the tourism sector Strategic Objective To promote enterprise development in the tourism sector Strategic Objective To promote enterprise development in the tourism sector Strategic Objective To promote enterprise development in the tourism sector
Key Performance Indicator Target Achievements Challenges / Corrective Actions
Number of enterprises supported to start up 10 (8 rural) 1 270 enterprises were supported to start up None
Number of enterprises supported to grow (5 revenue and/or 5 jobs) 10 (8 rural) 60 enterprises identified and assessed for mentoring 60 enterprises participating in Mentorship programme Measurement of growth (5 revenue and or 5 jobs) will only be tracked at the end of the financial year i.e. end March 2011
Number of businesses supported to diversify 10 (8 rural) 10 three-year growth strategies were developed and of these 2 were rural None
Number of enterprises trained (tourism opportunities and competitiveness) 100 (80 rural) 3 562 enterprises were trained None
Rand value of transactional linkages created R100m (80 urban 20) R425 852 677 of transactional linkages were created None
12
TOURISM GROWTH
13
Strategic Theme Sustainable Tourism Sector
Growth and Development
Strategic Objective To ensure provision of decent work within the tourism sector Strategic Objective To ensure provision of decent work within the tourism sector Strategic Objective To ensure provision of decent work within the tourism sector Strategic Objective To ensure provision of decent work within the tourism sector
Key Performance Indicator Target Achievement Challenges/Corrective Actions
compliance with the tourism sector Decent Work Framework Framework in place Draft concept document on decent work developed. Ongoing consultations with the relevant stakeholders has begun and will culminate in a consultative workshop to be held in February 2011 None
increase of South Africans as a of total workforce in the tourism sector Baseline in place Not achieved. However, a concept document was developed and discussed with the research directorate Corrective Action The Departments Lekgotla decided to defer this target to 2011/12
increase of South Africans as a of total workforce in the tourism sector Framework in place Not achieved. However, a concept document was developed and discussed with the research directorate Corrective Action The Departments Lekgotla decided to defer this target to 2011/12
Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people
Key Performance Indicator Target Achievement Challenges/Corrective Actions
Number of educators trained to better understand tourism 100 The National Tourism Career Expo (NTCE) has been postponed indefinitely until further notice A web portal for educators is in place and seminars were conducted in all 9 provinces None
14
Strategic Theme Sustainable Tourism Sector
Growth and Development
Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of educators placed within the tourism sector for experiential learning 10 There is no placement of educators yet, but we have 3 hospitality industries who are interested in hosting educators. Corrective Action There are ongoing follow-ups with the provincial tourism educators co-ordinators to fast-track placement of the targeted number.
Number of businesses participating in the placement programme Placement framework in place 3 Hotel groups have indicated interest to take in Educators and are waiting for applicants. Corrective Action There are ongoing follow-ups with the education sector.
implementation of identified tourism sector scarce and critical skills as per report Draft report in place The quarterly report received from THETA indicates that 75 of scare and critical skills has been achieved. Report available on the process undertaken by Theta which conducted provincial consultations on scarce and critical skills. None
15
Strategic Theme Sustainable Tourism Sector
Growth and Development
Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of people exposed to international and local training opportunities 180 233 candidates were placed at the Ritz Carlton Hotel in USA. Tourist guides trained from May - June in Free State on foreign Languages French 10, Spanish 9. Six unemployed graduates have been placed at the Ritz Carlton from The Western Cape Provincial Department of Tourism. 15 Middle managers trained by Disney. None
Number of tourism graduates placed for experiential learning 50 At least 100 unemployed graduates are already placed by Hospitality Youth Initiative institute as per agreement and will place more in the next quarter. None
of tourism graduates placed for experiential learning employed 5 Out of the 64 number of candidates already placed in 2010 at the Ritz Carlton, 25 were employed in July 2010 by PRASA on return which makes up 39 of the total placed. None
Number of school leavers who register for tourism qualifications at higher learning institutions 200 No road shows were conducted due to insufficient budget provision. None
16
Strategic Theme Sustainable Tourism Sector
Growth and Development
Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people Strategic Objective To provide excellent people development within the tourism sector targeting young people
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of young people trained as Chefs 150 350 Applications were received and the recruitment and selection processes are underway. None
Number of young people trained and as Tourism Ambassadors and employed at key events 15 000 Training for host cities conducted. 18 049 volunteers were trained for the FIFA world cup. Database of trained volunteers in place. The Know Your Country Know Your City module was reviewed. None
17
Strategic Theme Responsible Tourism Promotion
Strategic Objective To ensure Responsible Tourism Best Practices Strategic Objective To ensure Responsible Tourism Best Practices Strategic Objective To ensure Responsible Tourism Best Practices Strategic Objective To ensure Responsible Tourism Best Practices
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of certification agencies accredited for National Minimum Standards for Responsible Tourism (NMSRT) NMSRT Draft NMSRT was processed through SABS and published for public comment on 20 December 2010. None
Number of provinces were Universal Accessibility Awareness Campaigns targeting Tourism Associations are conducted 9 Ten (10) workshops were conducted. 3100 brochures distributed in six (6) Provinces during the Provincial Road shows. Internal and external stakeholders have been consulted on the UA Action Plan and UA sector declaration. None
18
Strategic Theme Responsible Tourism Promotion
Strategic Objective To ensure Responsible Tourism Best Practices Strategic Objective To ensure Responsible Tourism Best Practices Strategic Objective To ensure Responsible Tourism Best Practices Strategic Objective To ensure Responsible Tourism Best Practices
Key Performance Indicator Target Achievements Challenges/Corrective Actions
of Tourism establishments adopting and implementing Universal Accessibility minimum requirements Minimum requirements for UA in place Internal and external stakeholders were consulted. The matter will also be discussed at the Governance Working Group meeting. Corrective Action Although Internal external stakeholders were consulted on the UA Action Plan and UA sector declaration they must still be processed through Governance Working Group and submitted to Miptech before the KPI can be measured
Annual Imvelo Awards for Responsible Tourism Hosted 1 The Imvelo Awards Ceremony was held with success on 10 November 2010 at Melrose Arch and the funds have been transferred to FEDHASA. None
19
Strategic Theme Tourism Service Excellence
Strategic Objective To ensure competitiveness of the tourism sector Strategic Objective To ensure competitiveness of the tourism sector Strategic Objective To ensure competitiveness of the tourism sector Strategic Objective To ensure competitiveness of the tourism sector
Key Performance Indicator Target Achievements Challenges/Corrective Actions
of tourist guides registered in the new system ( of baseline graded) 20 The brochure on tourist guiding has been developed and printed None
of complaints addressed and resolved within 7 working days Tourism consumer protection framework in place A database of 73 tourism stakeholders in place Complaints file created 43 complaints received and resolved Complaints categories into the following tourism sectors Tour Operators - 8 Tour Guides - 6 Airlines - 3 Travel Agencies - 0 Accommodation 25 None
of businesses buying into the consumer protection charter Framework for Tourism Consumer protection charter developed and launched NDT/DTI consultations on cooperation between the two departments on Consumer Protection Act have taken place An internal task team has been established to deal with the NDT/DTI relationship Draft Consumer protection framework in place and will be submitted to management for approval None
20
Strategic Theme Tourism Service Excellence
Strategic Objective To ensure competitiveness of the tourism sector Strategic Objective To ensure competitiveness of the tourism sector Strategic Objective To ensure competitiveness of the tourism sector Strategic Objective To ensure competitiveness of the tourism sector
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of participants on service excellence training programme 250 000 Not Achieved Corrective Action As per Lekgotla decision the whole KPI was discontinued as training is not the core mandate of the NDT.
compliance with the service excellence framework by the sector Standards and certification programme in place Draft guidelines in place, and a proposal has been sent to SABS for populating and following the SABS procedures for accreditation development of the standards. Corrective Action The standards will be subject to the SABS processes as it now manages the finalization of the standards and norms for service excellence.
implementation of the framework governing the tourism centre of excellence Concept document in place Not achieved. Only information has been gathered from SETAs and other centers of excellence and concept document still under development. Corrective Action The target was deferred to 2011/12 business plan as per Lekgotla decision
21
POLICY, RESEARCH, MONITORING AND EVALUATION
22
Strategic Theme Tourism sector Knowledge and
Policy Leadership
Strategic Objective To inform tourism planning and decision making with timeous and relevant tourism information Strategic Objective To inform tourism planning and decision making with timeous and relevant tourism information Strategic Objective To inform tourism planning and decision making with timeous and relevant tourism information Strategic Objective To inform tourism planning and decision making with timeous and relevant tourism information
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of impact evaluation reports for tourism sector initiatives (including major events) 1 2010 Study conducted together with SAT was finalized and results were released by Minister on 06 December 2010. 2010 Global Trend report was also collected at WTM held in November 2010. Analysis data on the supply side impact evaluation of 2010 was done. Proposal to evaluate Social Responsibility Initiative completed and sent for approval. None
23
Strategic Theme Tourism sector Knowledge and
Policy Leadership
Strategic Objective To inform tourism planning and decision making with timeous and relevant tourism information Strategic Objective To inform tourism planning and decision making with timeous and relevant tourism information Strategic Objective To inform tourism planning and decision making with timeous and relevant tourism information Strategic Objective To inform tourism planning and decision making with timeous and relevant tourism information
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Frequency of State of Tourism Report Draft annual State of Tourism Report for 2009/10 Draft proposal has been developed . The following information was collected for the state of tourism report State of transportation Euromonitor Accommodation Euromonitor Tourists Attraction Euromonitor VIC report NDT Inputs were given on the methodology to be used to conduct state of transformation report which will also be used for the state of tourism report. Fact sheet has been updated and sent to communication to be posted on the intranet. None
24
Strategic Theme Tourism sector Knowledge and
Policy Leadership
Strategic Objective To ensure uniformity and functionality of tourism sector of Monitoring and Evaluation (ME) system Strategic Objective To ensure uniformity and functionality of tourism sector of Monitoring and Evaluation (ME) system Strategic Objective To ensure uniformity and functionality of tourism sector of Monitoring and Evaluation (ME) system Strategic Objective To ensure uniformity and functionality of tourism sector of Monitoring and Evaluation (ME) system
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Percentage compliance with sector ME framework Framework approved Draft proposal has been developed and was submitted for approval. However, it was decided that the Governmental Stakeholder Engagement Forum to be put in place for the NTSS will be used as a delivery forum. All governments departments and stakeholders implicated in the NTSS were identified as main stakeholders to sit on the forum indicated above. Stakeholder engagement meetings were held. Gave inputs on NTSS indicators and updated tourism statistics. None
Frequency of sector reporting as per ME framework Per Presidency requirements Draft report on Outcome 11 has been developed and submitted to Performance section. None
25
Strategic Theme Tourism sector Knowledge and
Policy Leadership
Strategic Objective Create an enabling policy and legislative environment for tourism growth and development Strategic Objective Create an enabling policy and legislative environment for tourism growth and development Strategic Objective Create an enabling policy and legislative environment for tourism growth and development Strategic Objective Create an enabling policy and legislative environment for tourism growth and development
Key Performance indicator Target Achievement Challenges / Corrective Actions
Number of tourism policies/ strategies developed. 2 First final draft of the NTSS with all initial inputs from stakeholders was compiled, and the layout of the initial draft from consultants revised. Coordinated various DDG bilateral meetings with key tourism stakeholders wherein the amended Draft NTSS was discussed. 1st Draft Implementation Plan in place. None
Number of tourism regulatory instruments promulgated. 1 Draft position paper on mandatory registration of tourism business in place. None
26
Strategic Theme Tourism sector Knowledge and
Policy Leadership
Strategic Objective Support local government tourism growth and development Strategic Objective Support local government tourism growth and development Strategic Objective Support local government tourism growth and development Strategic Objective Support local government tourism growth and development
Key Performance indicator Target Achievement Challenges / Corrective Actions
Number of district and local municipalities supported to develop tourism plans, strategies and programmes 3 Eastern Cape Provincial Workshop held on 24 and 25 November 2010 in Umtata and East London respectively. Eastern Cape Districts supported to develop tourism plans. Local government database is in progress. None
27
Strategic Theme Tourism sector Knowledge and
Policy Leadership
Strategic Objective To manage and conduct tourism research to inform tourism growth and development Strategic Objective To manage and conduct tourism research to inform tourism growth and development Strategic Objective To manage and conduct tourism research to inform tourism growth and development Strategic Objective To manage and conduct tourism research to inform tourism growth and development
Key Performance indicator Target Achievement Challenges / Corrective Actions
Number of tourism research projects conducted. 3 Final report on 1 project Decent Work is available. Draft reports on 2 projects Tourism Business Registration and Ombudsman are available. Minutes of NTRKM committee meeting held on 15 October 2010 are available. Study trips for Convention and Events Bureau were undertaken to London, Brazil, Hong Kong and Australia. Report on Tourism Indaba studies is available. Report on Global Economic Recession impact and response available Draft report on Convention and Events Bureau was compiled. Feedback report on Decent Work workshop held in Geneva was compiled. Submission and briefing notes on Annual Tourism Conference. Feedback report on global Sustainable Tourism Conference is available. Feedback report on Avi-tourism workshop is available. None
28
Strategic Theme Tourism Sector Knowledge and
Policy Leadership
Strategic Objective To manage and conduct tourism research to inform tourism growth and development Strategic Objective To manage and conduct tourism research to inform tourism growth and development Strategic Objective To manage and conduct tourism research to inform tourism growth and development Strategic Objective To manage and conduct tourism research to inform tourism growth and development
Key Performance Indicator Target Achievements Challenges / Corrective Actions
Number of baseline indicators developed. 2 Draft report on baseline research conducted on decent work is available. Draft report on research on existing indicators of transformation is available. Provided inputs to TECSA questionnaire and sampling methodology for the transformation survey. Documents on the release of TSA available Provided secretariat support to the Domestic Survey Task Team. Draft minutes are available. None
National tourism research framework developed. National and provincial indicators finalized and approved. Draft document on provincial indicators developed. Internal process flow approved and research demands for 2011/2012 and medium term determined. Draft document on provincial indicators was presented to the NTRKM task team meeting. The draft document on national and provincial indicators was updated with inputs from provinces. None
29
Strategic Theme Tourism Sector Knowledge and
Policy Leadership
Strategic Objective To manage and conduct tourism research to inform tourism growth and development Strategic Objective To manage and conduct tourism research to inform tourism growth and development Strategic Objective To manage and conduct tourism research to inform tourism growth and development Strategic Objective To manage and conduct tourism research to inform tourism growth and development
Key Performance Indicator Target Achievements Challenges / Corrective Actions
National tourism research framework developed. Draft national research framework developed Report on International Best Practices available. Layout for national research framework developed. Template on internal research process flow was developed. Stakeholder consultations (THEPSA) on development of the framework were undertaken. Terms of Reference and Advert on Research Policy Expert Forum were compiled and posted on newspapers and website. Applications were received. None
30
Strategic Theme Integrated Tourism Governance
Strategic Objective To ensure integration of tourism priorities into provincial and local government planning Strategic Objective To ensure integration of tourism priorities into provincial and local government planning Strategic Objective To ensure integration of tourism priorities into provincial and local government planning Strategic Objective To ensure integration of tourism priorities into provincial and local government planning
Key Performance indicator Target Achievements Challenges / Corrective Actions
Number of Provincial Growth and Development Strategies (PGDSs) integrating tourism priorities 9 Draft analysis report on PGDS in place None
Percentage of municipality Integrated Development Plans (IDPs) integrating tourism priorities 10 Eastern Cape and Limpopo IDPs analysed None
Number of new information and knowledge systems and services developed (e-library, tourist guides register, events calendar etc) 1 System is live on the website on applications http//www.tourism.gov.za8001/TGPS/UsersHome.aspx E- Library Updated. 10 Reports Uploaded on the E-Library. 6 Information request attended to. None
31
Strategic Theme Integrated Tourism Governance
Strategic Objective To ensure integration of tourism priorities into provincial and local government planning Strategic Objective To ensure integration of tourism priorities into provincial and local government planning Strategic Objective To ensure integration of tourism priorities into provincial and local government planning Strategic Objective To ensure integration of tourism priorities into provincial and local government planning
Key Performance indicator Target Achievements Challenges / Corrective Actions
Percentage of the National Visitors Information. Framework (NVIF) implemented NVIF finalised and approved Consultation with stakeholders on the audit report done. Updated report and framework done. None
Strategic Objective To provide information to encourage domestic tourism Strategic Objective To provide information to encourage domestic tourism Strategic Objective To provide information to encourage domestic tourism Strategic Objective To provide information to encourage domestic tourism
Key Performance indicator Target Achievements Challenges / Corrective Actions
Number of events per province that are captured in the National Events Calendar 1 National Events Calendar Updated. 57 Events were sourced and captured on the calendar. 57 events captured comprised of 48 from 9 Provinces and 9 which are of a National category. None
32
Strategic Theme Integrated Tourism Governance
Strategic Objective To facilitate interdepartmental contribution to tourism growth Strategic Objective To facilitate interdepartmental contribution to tourism growth Strategic Objective To facilitate interdepartmental contribution to tourism growth Strategic Objective To facilitate interdepartmental contribution to tourism growth
Key Performance Indicator Target Achievements Challenges / Corrective Actions
Number of VISA restriction in Portfolio Markets reduced 2 Engagements with other stakeholders done. Draft analysis report linked to the SAT strategy in terms of Market segmentation developed . Challenge Verification of the practice in terms of VISA issuance at SA missions abroad. Corrective Action Work with DIRCO to establish trends in issuance of VISA at SA missions.
Number of additional Aviation Frequencies secured in key tourism portfolio markets 2 Draft analysis report linked to the SAT strategy in terms of Market segmentation developed. Conclusion is that there is sufficient frequencies but serious lack of uptake from Airlines (including SAA) in most of the core markets. Use it lose it principle not applied China has been identified as the main priority currently has only one frequency for main land China not viable for operators. Participation in the EU/RSA Horizontal Agreement (Sector position developed to support Horizontal Challenge Lack of cooperation with Chinese counterpart of DoT. Corrective Action Recommended Ministerial intervention with the Chinese Tourism Minister.
33
GOVERNANCE
34
Strategic Theme Public Education, Awareness and
Outreach
Strategic Objective To create a positive image of the department Strategic Objective To create a positive image of the department Strategic Objective To create a positive image of the department Strategic Objective To create a positive image of the department
Key Performance Indicator Target Achievements Challenges/Corrective Actions
increase in the share of own voice in the media 40 Share of own voice is 77 Issued seven (7) media statements Handled five (5) media events Provided media support to Ministers events None
Strategic Objective To create a tourism culture in the country Strategic Objective To create a tourism culture in the country Strategic Objective To create a tourism culture in the country Strategic Objective To create a tourism culture in the country
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of tourism awareness initiatives 1 A concept on the Tourism Awards was done A decision on when the Tourism Awards will be held is still to be finalised None
35
Strategic Theme Public Education, Awareness and
Outreach
 Strategic Objective To empower South Africans through access to tourism information  Strategic Objective To empower South Africans through access to tourism information  Strategic Objective To empower South Africans through access to tourism information  Strategic Objective To empower South Africans through access to tourism information
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of information publications available at existing centres/ website 1 Final layout completed and publication in printing None
Number of official languages (vernacular) used in official publications/ speeches (rotational) Develop language policy No progress Corrective Action Language policy to be developed during the last quarter of 2010/2011 financial year.
Number of community based media platforms (agreements with community radio stations) 2 Interviews on the Cruise Tourism report were done with one (1) community radio station (Gagasi 99.5) and one (1) community paper (Isolezwe) in Durban None
36
Strategic Theme Public Education, Awareness and
Outreach
 Strategic Objective To empower South Africans through access to tourism information  Strategic Objective To empower South Africans through access to tourism information  Strategic Objective To empower South Africans through access to tourism information  Strategic Objective To empower South Africans through access to tourism information
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of diverse electronic media platforms (public broadcaster, regional radio stations, community media) 4 Interviews were conducted with regional stations on Cruise Tourism (East Coast Radio and Cape Talk) Survey on the state of transformation Cooperation between Amadeus Information Technology Company and Tourism in South Africa Murder of a British tourist in Cape Town None
Number of new services accessible through NDT web portal (online registration for service providers, E-Liabrary, events calendar etc) 2 Discussion Login Forum Registration set up on NDT Website None
Average monthly traffic on NDT website by external people (hits report) 15 000 75 557 with 3 076 unique visitors to the site None
Percentage of NDTs websites up-time 95 The NDT Website recorded a system availability /Uptime of 100 None
37
Strategic Theme Public Education, Awareness and
Outreach
 Strategic Objective To empower South Africans through access to tourism information  Strategic Objective To empower South Africans through access to tourism information  Strategic Objective To empower South Africans through access to tourism information  Strategic Objective To empower South Africans through access to tourism information
Key Performance Indicator Target Achievements Challenges/Corrective Actions
compliance to PAIA requirements 100 100 compliance There were no PAIA requests during the period under review None
Strategic Objective To create collective ownership of the sector through stakeholder participation Strategic Objective To create collective ownership of the sector through stakeholder participation Strategic Objective To create collective ownership of the sector through stakeholder participation Strategic Objective To create collective ownership of the sector through stakeholder participation
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of stakeholder engagement initiatives (joint sessions government and industry representatives) 1 Stakeholder meeting hosting 350 global tourism leaders focusing on the harnessing of global tourism was hosted on 04 October 2010 Stakeholder meeting where Minister addressed tourism industry representatives on the state of tourism globally, its future and South Africas prospects was hosted on 08 October 2010 None
38
Strategic Theme Public Education, Awareness and
Outreach
Strategic Objective To create a caring and compassionate department Strategic Objective To create a caring and compassionate department Strategic Objective To create a caring and compassionate department Strategic Objective To create a caring and compassionate department
Key Performance Indicator Target Achievements Challenges/Corrective Actions
of call centre requests processed as per service delivery standards 85 98.2 of Call Centre queries were processed as per service delivery standard Arrangements are in progress regarding setting up of NDT Call centre at our new building None
of visitors to the contact centre successfully attended to 85 100 of visitors to the contact centre were attended to Arrangements are in progress regarding setting up of NDT Contact centre at our new building None
39
Strategic Theme A better Africa and a better
world
Strategic Objective Facilitate a conducive global environment that supports growth, development sustainability of Tourism in South Africa Strategic Objective Facilitate a conducive global environment that supports growth, development sustainability of Tourism in South Africa Strategic Objective Facilitate a conducive global environment that supports growth, development sustainability of Tourism in South Africa Strategic Objective Facilitate a conducive global environment that supports growth, development sustainability of Tourism in South Africa
Key Performance Indicator Target Achievements Challenges/Corrective Actions
of negotiated agreements on tourism growth, development and knowledge services signed 50 Agreement with Asia, Vietnam signed in October 2010 at Vietnam None
Strategic Objective To contribute to Good Global Tourism Governance Strategic Objective To contribute to Good Global Tourism Governance Strategic Objective To contribute to Good Global Tourism Governance Strategic Objective To contribute to Good Global Tourism Governance
Key Performance Indicator Target Achievements Challenges/Corrective Actions
participation/representation in the international forums/organizations identified and prioritized for participation/representation by South African tourism industry associations 50 The forum did not take place and the new dates programme for the Presidential Forum is 22 September 2011. None
of the South African mandates successfully negotiated at multilateral fora 50 The Minister and Director General participated at the T.20 in Korea. None
40
Strategic Theme A better Africa and a better
world
Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of initiatives aimed at promoting integration of tourism in Southern African Development Community (SADC) 2 The festival is scheduled to take place from 3-18 September 2011 in Mozambique. RETOSA has provided a proposed correspondence subject for further discussion and approval by the member states. None
41
Strategic Theme International Relations and
Cooperation
Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of regional tourism capacity building initiatives facilitated 2 A copy of programme of work for South Africa has been submitted to the UNWTO for 2011/2012 financial year. None
of NEPAD tourism action plan initiatives implemented 50 No progress Corrective Action A proposal was made at NDT Lekgotla to amend the target as the prescribed outcome is not in the NDT delivery domain
Number of events supported to promote regional tourism growth and development 2 Provided advice on Protocol to be followed for participation at the WTM Identified critical meetings to be attended by the executive Principals None
42
Strategic Theme International Relations and
Cooperation
Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration Strategic Objective Contribute to strengthening of Regional, South-South and South-North Cooperation and Integration
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of tourism priorities initiative supported through South-South Cooperation 2 No progress Challenge Awaiting dates from the Department of International Relations and Cooperation (DIRCO) to attend the IBSA meeting
Number of tourism priorities initiative supported through South-North Cooperation 2 Currently negotiating Agreement with China Agreement drafted and channelled through the necessary processes and submitted to DIRCO for China to give inputs None
43
Strategic Theme Human Capital Management and
Development
Strategic Objective Human Capital Management and Development Strategic Objective Human Capital Management and Development Strategic Objective Human Capital Management and Development Strategic Objective Human Capital Management and Development
Key Performance Indicator Target Achievements Challenges/Corrective Actions
of vacancies 30 The vacancy rate is at 21. None
employees departing from NDT per year 13 1.7 of employees departed from NDT. None
Strategic Objective Ensure skilled, capable and competitive human capital Strategic Objective Ensure skilled, capable and competitive human capital Strategic Objective Ensure skilled, capable and competitive human capital Strategic Objective Ensure skilled, capable and competitive human capital
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Implementation of Performance Management Development System (PMDS) Framework 95 72 of PMDS policy framework is in place for SMS and 87 for levels 4-12. None
Strategic Objective Ensure skilled, capable and competitive human capital Strategic Objective Ensure skilled, capable and competitive human capital Strategic Objective Ensure skilled, capable and competitive human capital Strategic Objective Ensure skilled, capable and competitive human capital
Key Performance Indicator Target Achievements Challenges / Corrective Actions
implementation of HRD Strategy (annual Plan) 50 83 of the Work Skills Plan (WSP) has been implemented. None
44
Strategic Theme Human Capital Management and
Development
Strategic Objective Ensure employee well-being and productivity Strategic Objective Ensure employee well-being and productivity Strategic Objective Ensure employee well-being and productivity Strategic Objective Ensure employee well-being and productivity
Key Performance Indicator Target Achievements Challenges/Corrective Actions
of employee relations cases processed within prescribed timeframes 95 A disciplinary hearing was held and grievances which were received were finalised. Two disputes await dates for conciliation by the General Public Service Sectoral Bargaining Council (GPSSBC). None
Strategic Objective Ensure employee well-being and productivity Strategic Objective Ensure employee well-being and productivity Strategic Objective Ensure employee well-being and productivity Strategic Objective Ensure employee well-being and productivity
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Implementation of Employee Wellness Plan 70 65 of employee support programme have been implemented. None
45
Strategic Theme Human Capital Management and
Development
Strategic Objective Ensure representation of designate groups in the work force Strategic Objective Ensure representation of designate groups in the work force Strategic Objective Ensure representation of designate groups in the work force Strategic Objective Ensure representation of designate groups in the work force
Key Performance Indicator Target Achievements Challenges/Corrective Actions
representation of women 50 54.76 which is 161 of the 294 total staff establishment is represented by women None
representation of people with disability 2 2.04 which is 6 out of 294 total staff establishment is represented by Persons with Disabilities None
representation blacks 75 83.67 which is 246 out of 294 total staff establishment is represented by blacks None
46
Strategic Theme Good Governance
Strategic Objective Ensure economic, efficient and effective use of departmental resources towards achievement of government mandate Strategic Objective Ensure economic, efficient and effective use of departmental resources towards achievement of government mandate Strategic Objective Ensure economic, efficient and effective use of departmental resources towards achievement of government mandate Strategic Objective Ensure economic, efficient and effective use of departmental resources towards achievement of government mandate
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Report of the Auditor General (AG) Unqualified Audit reports The audit is still in progress, the interim audit report will be presented to management on 15 March 2011. See attached Auditor-General time table of key events (page 8). None
Strategic Objective Reduce departmental risk exposure Strategic Objective Reduce departmental risk exposure Strategic Objective Reduce departmental risk exposure Strategic Objective Reduce departmental risk exposure
Key Performance Indicator Target Achievements Challenges/Corrective Actions
compliance with relevant prescripts and service standards 90 100 compliance. None
Strategic Objective Maximise the use of allocated financial resources Strategic Objective Maximise the use of allocated financial resources Strategic Objective Maximise the use of allocated financial resources Strategic Objective Maximise the use of allocated financial resources
Key Performance Indicator Target Achievements Challenges/Corrective Actions
expenditure of Departmental MTEF budget 95 69.1 expenditure of departmental MTEF budget has been used. None
47
Strategic Theme Good Governance
Strategic Objective Ensure the use of government procurement to promote transformation Strategic Objective Ensure the use of government procurement to promote transformation Strategic Objective Ensure the use of government procurement to promote transformation Strategic Objective Ensure the use of government procurement to promote transformation
Key Performance Indicator Target Achievements Challenges/Corrective Actions
of expenditure on procurement from BBBEE or BEE enterprises 58 68 of expenditure was procured from BEE enterprises. None
Strategic Objective To ensure alignment and cooperation with Public Entities Strategic Objective To ensure alignment and cooperation with Public Entities Strategic Objective To ensure alignment and cooperation with Public Entities Strategic Objective To ensure alignment and cooperation with Public Entities
Key Performance Indicator Target Achievements Challenges/Corrective Actions
compliance by Public Entities, with agreed governance and performance requirements 100 South African Tourism (SAT) requested and received Ministers approval for deviation from requirement to submit first (1st) draft Strategic Plan by 30 September 2010. None
Strategic Objective To ensure public accountability and transparency Strategic Objective To ensure public accountability and transparency Strategic Objective To ensure public accountability and transparency Strategic Objective To ensure public accountability and transparency
Key Performance Indicator Target Achievements Challenges/Corrective Actions
compliance with statutory tabling requirements 100 100 compliance with statutory tabling requirements. None
of Parliamentary questions for which responses have been provided within specified time frames 95 100 of parliamentary questions were responded to within the specified timeframe. None
48
Strategic Theme Tourism Sector Knowledge and
Policy Leadership
Strategic Objective Create an enabling policy and legislative environment for tourism growth and development Strategic Objective Create an enabling policy and legislative environment for tourism growth and development Strategic Objective Create an enabling policy and legislative environment for tourism growth and development Strategic Objective Create an enabling policy and legislative environment for tourism growth and development
Key Performance Indicator Target Achievements Challenges/Corrective Actions
Number of tourism-related policies/strategies/legislation reviewed Legislation finalised The Tourism Bill has been approved by MINMEC for publication. None
49
THANK YOU
About PowerShow.com