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BUSINESS ETIQUETTES

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It doesn t convey the message you are busy, only that you are disorganized. ... Dealing With Difficult Customers Author: Manish Last modified by: SWATI – PowerPoint PPT presentation

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Title: BUSINESS ETIQUETTES


1
SESSION 12
  • BUSINESS ETIQUETTES

2
SESSION OVERVIEW
  • Part I Appearance
  • Part II Workplace Etiquettes
  • Part III- Office Etiquettes
  • Part IV Food Etiquettes
  • Some Common Mistakes in Parties
  • Test your Business Etiquettes

3
INTRODUCTORY THOUGHT
  • Compare a Raw Diamond

to a Polished Diamond
4
INTRODUCTORY THOUGHT
  • Etiquettes can bring your real value in the
    market place as a polished diamond.

5
WHAT ARE ETIQUETTES ?
  • Etiquettes are the manners, protocol or the way
    of behavior one presents during his/her
    interactions with people.

Every action done in company ought to be done
with some sign of respect, to those that are
present .George Washington
6
WHY ARE ETIQUETTES IMPORTANT
  • Professional Etiquette influences success as it
    differentiates people in a competitive market..
  • People who have proper etiquette move up the
    ladder faster get rewarded better.
  • Without etiquette, you limit your potential, risk
    your image, jeopardize relationships that are
    fundamental to business success.

7

Good etiquettes are just good human relations.
Being polite is right, it makes people feel
cared about and important.
8
CREATE AN IMPACT
  • Integrity
  • Manners
  • Personality
  • Appearance
  • Consideration
  • Tact

9
PART I APPEARANCE
10
APPEARANCE
  • Dressing
  • Grooming

11
DRESSING
  • First impressions count.
  • An initial impression is made up of
  • Non-verbal perceptions (55)
  • Vocal quality (38)
  • Words (7)
  • First impressions are made within five (5)
    seconds.

12
YOU ARE WHAT YOU WEAR!
  • People make the following decision about you in
    the wink of an eye when they meet you for the
    first time
  • Your economic level
  • Your education level
  • Your trustworthiness
  • Your social position
  • Your level of sophistication
  • Your economic heritage
  • Your social heritage
  • Your educational heritage
  • Your moral character
  • Your success

13
THE SUCCESS FORMULA
  • The following attire gives a person complete
    control over the group.
  • Black\Blue suit Black and blue are the colours
    of authority
  • White Shirt
  • Red color tie up to the waist
  • Black socks
  • Black shoes
  • Sober buckled belt

14
DRESSING FOR WOMEN
  • Salwar/Suit/Saree
  • Shoes
  • Purse
  • Watch
  • Jewellery
  • Cosmetics
  • Casuals

15
DRESSING
  • When buying suits, ties and shirts, professionals
    should always look at the best quality they can
    afford and then spend 10 per cent more.

16
REMEMBER
  • ONLY THE RICH
  • Can afford cheap clothing

17
GROOMING
  • Good grooming is the essential basic, so invest
    as much time as you need in front of the mirror
    before you go out. Then forget about how you
    look. It's not smart to be fussing over yourself
    in a meeting. Important parameters are
  • Hair Care
  • Nails
  • Skin Care
  • Odour

18
PART II WORKPLACE ETIQUETTES
19
WORKPLACE ETIQUETTE
  • When in office
  • Email
  • Telephone
  • Voice-Mail
  • Cell Phones
  • Answering Machines

20
WHILE IN OFFICE.
  • Speak in English
  • Usage of office resources
  • Punctuality
  • Lunch
  • Dealing with Seniors and colleagues
  • Group behavior
  • Hospitality

21
EMAIL ETIQUETTES
  • Check the organization's email policy
  • Think about the message content before you send
    it out.
  • Make sure that content is relevant to the
    recipients.
  • Be polite.
  • Trim any quoted message down as much as possible.
  • Use humor and irony sparingly

22
EMAIL ETIQUETTES
  • Ensure that you have a relevant "Subject" line.
  • Try to quote from the original message where
    relevant.
  • Be patient, especially with inexperienced email
    users.
  • Include a brief signature on your email messages
    to help the recipient understand who it is from.
  • Be careful when replying to mailing list
    messages, or to messages sent to many recipients.
  • Remember to delete anything that isn't needed or
    is trivial.

23
TELEPHONE ETIQUETTE
  • Vocal quality counts for 70
  • Words spoken count for 30
  • What you say and how you say it are important
  • Be sure listener gets message loud and clear
  • Dont chew, eat or drink while on the phone

24
BUSINESS TELEPHONE ETIQUETTE
  • Never leave a caller on hold for more than a
    minute
  • If you need to speak to a co-worker who is on the
    phone, leave and try again later
  • Dont listen in on co-workers phone
    conversations
  • When using a cellular phone in public, try not to
    bother others - keep it short and discrete
  • Use your speakerphone sparingly

25
VOICE MAIL ETIQUETTE
  • Leave a clear and complete message including
  • Your full name and title
  • Your phone number
  • A time which is best to reach you
  • (Briefly) the purpose of your call

26
PART III OFFICE ETIQUETTES
27
OFFICE ETIQUETTE
  • The Proper Handshake
  • Introductions
  • Complimenting
  • Mastering Manners
  • Business Visits
  • Manners speak louder than words
  • Business Cards
  • Strategies for Effective Meetings

28
THE PROPER HANDSHAKE
  • Keep thumb up and touch webs before wrapping the
    fingers around the other persons hand.
  • Start and stop crisply during the handshake
  • Do not continue through the entire introduction

29
INTRODUCTIONS
  • Always remember to introduce the person of lesser
    importance to the person of higher importance.
  • Introduce a younger person to an older person, a
    co-worker to boss, boss to a client (the client
    ranks higher in importance than anyone else in
    the company!) and lay person to an official.
  • Whilst being introduced, stand up, or at least
    make an attempt to rise. Smile and greet the
    person before shaking hands.

30
COMPLIMENTING
  • Never ask people where they got their clothes or
    what they cost.
  • Dont talk about what you paid for clothes or
    brag about designer labels.
  • If someone compliments you, its not necessary to
    return the compliment.

31
MASTERING MANNERS
  • Eyes are the windows to a persons soul.
  • Eye contact creates a strong connection between
    two people and also creates an impression of
    sincerity and trustworthiness.
  • Listen actively
  • Punctuality Is The Politeness Of Kings

32
STRATEGIES FOR SUCCESSFUL MEETING
  • Do your homework
  • Bring all necessary material
  • Dont Play
  • Turn off cell phones and pagers

33
SPEAK UP
  • Think before you speak
  • Be brief
  • Get to the point
  • Avoid confrontational language
  • No public criticism

34
THE AGENDA
  • List discussion items
  • Designate who is responsible for each item
  • Amount of time devoted to each item
  • Handle most important items first
  • Distribute well in advance of the meeting

35
PART IV FOOD ETIQUETTES
36
PLACE SETTING
  • Liquids on the right
  • Glassware
  • Water glass
  • Cup and saucer
  • Knives and spoons
  • Solids on the left
  • Bread and butter plate
  • Salad plate
  • Napkin
  • Forks

37
IDENTIFY THE FOLLOWING
12
13
7
4
14
8
3
9
10
5
11
1
2
6
38
SOLUTION
8 Dessert Fork 9 Dinner Knife 10 Salad Knife 11
Soup Spoon 12 Water Goblet 13 Wine Glass 14
Sherry Glass
  • 1 Salad Fork
  • 2 Dinner Fork
  • 3 Bread and butter plate
  • 4 Butter spreader
  • 5 Napkin
  • 6 Place Plate
  • 7 Dessert Spoon

39
(No Transcript)
40
ENJOY THE MEAL- BASICS
  • Dont talk with food in your mouth
  • Dont order messy foods
  • Dont burp
  • Elbows off the table
  • Go to the restroom to remove stuck food
  • Pace your eating (stay with the group)

41
ENJOY THE MEAL - SEASONING
  • Salt and Pepper are married
  • Removing bad food
  • The way it comes in is the way it should come out
    (pits,bones)
  • Use your fork to place on the side of the plate
  • Bad food/other items should be discretely removed
    with your napkin

42
USING A FINGERBOWL
  • At a formal meal, just before dessert, the
    fingerbowl may be brought to you on a doily on a
    dessert plate. Pick up the bowl and doily and
    place them on the upper left hand corner of your
    place setting.
  • This is not the time for a thorough wash and wipe
    session. Dip fingertips of one hand and then the
    other in the bowl and wipe discreetly on your
    napkin.
  • Don't try to clean your mouth at the dining
    table. Dab your lips with a napkin and save the
    rest for the washroom.

43
SOME COMMON MISTAKES IN BUSINESS PARTIES
44
TEST YOUR BUSINESS ETIQUETTES
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