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Title:

Moving Ground Transportation Forward

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This scenario doesn t need to occur anymore when your ... Book reservations curbside Instant credit card charge and receipts CSR's can assign drivers Drivers ... – PowerPoint PPT presentation

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Title: Moving Ground Transportation Forward


1
REDUCE COSTS, INCREASE REVENUE AND IMPROVE
PRODUCTIVITY AT THE AIRPORT
  • Moving Ground Transportation Forward

Airport Ground Transportation Association Spring
Meeting, March 2012
2
What We Do
  • Using our Hudson Ground Transportation System
    (HGTS), we build, integrate and deliver
    reservation, dispatch, ticketing, vehicle
    tracking and mobile communication solutions for
    transportation leaders worldwide!
  • GO! Airport Shuttle Technology partner

3
What We Do
  • HGTS is designed for
  • Shared Ride and Private Van Airport Shuttle
    Service
  • Livery Service
  • Cruise Terminal Transportation
  • Tour and Ticket Sales
  • Charter Rentals

4
Hudsons Vision
  • Streamline business operations through technology
    to reduces costs, improve operational
    efficiencies and deliver competitive advantage.

5
MOBILE SOLUTIONS
  • Improving Productivity and Increasing Revenue at
    the Curb

6
Mobilize the Work Force
  • In the field, online, anywhere, any time access
    to the transportation operators system and
    operations.

7
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8
Curb Side Solution
  • Virtual Mobile Data Terminal (vMDT) -
    tablet-based application connected to Bluetooth
    enabled thermal printers with integrated credit
    card swiper worn on the belt of a Curbside
    Representative (CSR).
  • Book reservations curbside
  • Instant credit card charge and receipts
  • CSR's can assign drivers
  • Drivers receive work wirelessly .

9
Benefits
  • Removes traditional airport barriers while
    increasing productivity and revenue.
  • Mobilize the workforce
  • Fast reservations
  • Increase operational efficiency
  • Cross selling opportunities
  • Improved communication
  • Improved customer experience

10
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11
HOW IT WORKS
12
In the vehicle
13
Or on the curb
14
How It Works
15
How It Works
16
How It Works
17
How It Works
18
How It Works
19
How It Works
20
How It Works
21
How It Works
22
How It Works
23
How It Works
24
How It Works
25
How It Works
26
How It Works
27
vMDT Success Story HNL Airport
  • Client deployed multiple CSRs/greeters curbside
  • CSRs were equipped with vMDT enabled tablets and
    wore credit card/printer combo on belts for
    receipts and boarding passes

28
vMDT Success Story HNL Airport
  • 10,000 walk-on passengers handled in first 10
    days curbside
  • Reduced wait times
  • Increased efficiency and productivity of staff

29
vMDT Success Story MIA Airport
  • Client strategically positioned CSRs equipped
    with vMDT at high traffic kiosks throughout
    airport.
  • Passengers received instant boarding passes and
    receipts.
  • Drivers receive assignments and update status
    through vMDT enabled tablets in vehicle.
  • Streamlined efficiency and operations resulted in
    nearly 4000 walk-on passengers handled in first 2
    weeks.

30
SOLUTIONS BEYOND THE CURB
  • Moving Ground Transportation Forward

31
Flexibility is Critical
  • Not enough to have transportation operators with
    a strong curbside presence
  • Passengers need accurate information and
    realistic expectations before their arrival at
    the airport
  • Do more to encourage pre-booking

32
Flexibility is Critical
  • Flexible reservation system that supports
  • Multiple languages
  • Pickup instructions
  • Multiple currencies
  • Multiple service types
  • Airport sedans, limousines, private vans, as well
    as shared ride shuttles
  • Multiple reservation options
  • Web, mobile device, kiosk, curbside

33
Flexibility is Critical
  • Last year The Hudson Group delivered greater than
    2,000,000 (2m) pre-booked airport ground
    transportation orders
  • Shuttle
  • Sedan
  • Limousine

34
Reservation System
  • On-Line WEB

35
Mobile Reservations
  • Via mobile device

36
Additional Reservation Options
  • Airport Kiosks
  • Speech Recognition

37
Moving Forward
  • Provide user Airport Ready to Go
  • Passenger get their bags
  • Signals transportation provider they are ready
    with mobile application or text message
  • Transportation providers notifies passenger
  • Where to go for pickup
  • Approximate wait time
  • Vehicle and driver

38
Moving Forward
  • Better outbound planning shared ride
  • Improves the customer experience
  • Allows operator to operate more efficiently
  • More green (less miles and gas per passenger)

39
QUESTIONS ANSWERS
  • Presented to the AGTA by The Hudson Group

www.thehudsongroup.com
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