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Title:

Complaints about the Conduct of Tribunal Members

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Title: Complaints about the Conduct of Tribunal Members Author: Diane Robinson Last modified by: maryn Created Date: 8/16/2006 12:00:00 AM Document presentation format – PowerPoint PPT presentation

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Provided by: Diane253
Learn more at: http://www.coat.gov.au
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Title: Complaints about the Conduct of Tribunal Members


1
Complaints about the Conduct of Tribunal Members
  • COAT Conference
  • 7 May 2010
  • Diane Robinson, President, Guardianship Tribunal

2
Issues for consideration
  • When is a complaint a complaint and not an appeal
    point?
  • Internal and external complaints how do we
    handle complaints from
  • parties
  • witnesses or members of the public
  • other Tribunal members or staff

3
Issues for consideration
  • Complaints about matters that are part heard or
    adjourned
  • How does our commitment to impartiality and
    independence and also to accountability sit with
    our complaint handling procedures?
  • The Slip Rule

4
Issues for consideration
  • How to involve Tribunal members in the complaint
    handling process?
  • How complaint management relates to
  • performance management
  • performance appraisal
  • reappointment

5
Guardianship Tribunal
  • Supports for members
  • Code of Conduct
  • Competence framework/Performance appraisal
  • Professional development program
  • Complaints handling policy
  • 2008/2009 0.77
  • 66 Complaints
  • 8, 466 matters finalised
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